Y-Axis Overseas Careers Executive/ Sr Executive - Administration Reviews

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. It's disappointing to hear that you feel this way, especially given your familiarity with our company’s commitment to transparency and fairness. Respect is a core value, and we encourage reporting any instances of disrespect, discrimination or bias. Discipline, professionalism, and responsibility are essential at work. We regularly provide constructive feedback focused on improving performance and adherence to policies. When these essential expectations are not met, appropriate measures may be taken. While feedback can be difficult to accept, it is given to foster positive growth. We value employee feedback and regularly seek it through various channels. Our culture of meritocracy is transparently driven through technology, leaving little scope for human intervention, bias or politics to play any role in a person’s learning, work, growth or continuity. All decisions are data-driven and not arbitrary, including regrettable terminations. The dissatisfaction expressed seems to stem from our consistent reinforcement of essential conduct and behavior aligned with our values. It’s unfortunate that you didn’t raise this concern earlier, as we could have addressed them promptly.

Employer’s Response

Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. At our organization, punctuality and discipline are core values that form the foundation of our work culture. Consistently adhering to office timings is vital, as it enables individuals to stay focused and deliver responsibilities effectively. These values are essential in driving productivity and aligning with the objectives for which each team member has been onboarded. Our policies are thoughtfully designed to help employees plan and structure their day in a way that maximizes efficiency. We believe that starting the day on time sets a positive tone, encourages goal-oriented work, and fosters a strong sense of achievement. To support these standards, regular monitoring is conducted to ensure productivity is sustained and team goals are met. It is unfortunate when constructive feedback is not received in the spirit intended and is instead perceived negatively. We do not penalize anyone who does their job with diligence and responsibly. We have a rewarding work culture and a very aggressive incentive system. Anyone who met the assigned tasks and targets earned high incentives. We are happy to see our employees take over 50-60% of their salary as incentives. And this transparently driven through technology, leaving no scope for human intervention or bias. You too would have experienced it and/or seen your colleagues take the same. Penalty, if any, is usually for policy violation - excessive tardiness, uninformed absence from work and ignoring tasks and clients. For over 25 years, we have built our credibility on a foundation of integrity, ethical practices, and long-term trust. Transparency is at the heart of all our client interactions—each engagement is supported by documented deliverables, formal agreements, and automated processes that provide clients with consistent updates and clarity at every step. We also remain committed to continuous learning and development. Every employee is provided with comprehensive, role-specific training and regular refresher sessions. Post onboarding, we ensure in-depth training and periodic assessments to track learning progress and enable effective role delivery. Our leaders and mentors are equally committed to supporting each team member’s growth and success. Should you have any further concerns or require assistance, we encourage you to reach out to us at hr@y-axis.com. Please be assured that we are here to support you and will gladly assist you with any challenges you may be facing in your role.

Employer’s Response

Dear Colleague, Thank you for your feedback. We would like to assure you that our organization upholds a culture of inclusivity and equality, where discrimination of any form is strictly prohibited. Our operations span across the northern, southern, eastern, and western regions, along with several international offices. We take pride in embracing diverse cultures and fostering an environment where colleagues across regions have thrived and grown with us over the past 26+ years. We have consistently emphasized that strict action will be taken against any individual found engaging in discriminatory behavior based on caste, creed, or culture. We are committed to maintaining our reputation as a secular and respectful workplace. Regarding the concern raised about being compelled to work from the office despite being hired under a permanent work-from-home arrangement, we have thoroughly reviewed the matter. No such directive has been issued. If transitioning to office-based work had been intended, the hiring would not have been finalized as a permanent work-from-home role. We encourage employees to report concerns directly through the appropriate HR communication channels so that timely and fair action can be taken. Using public forums to misrepresent the organization does not help in resolving concerns and may cause unnecessary reputational harm. Thank you for your understanding and cooperation.

Employer’s Response

Dear Colleague, Thank you for your feedback. We’re glad to hear that you appreciate our efforts in monitoring and rewarding performance and compensation. Our compensation structure is designed to be competitive and fair, based on factors such as grade, experience, skills, and performance. This includes structured increments, promotions, and ample career development opportunities. To ensure transparency and timeliness, performance-based incentives and bonuses are paid alongside monthly salaries when targets are achieved and are clearly reflected in payslips. Additionally, weekly incentive payouts and monthly bonuses enable immediate recognition, eliminating the need for employees to wait an entire year for rewards. We are committed to the accurate and on-time processing of all compensation. Our meritocratic culture ensures that employees are rewarded based on measurable results, abilities and contribution rather than on seniority, favouritism, or other non-merit-based reasons. Everyone is given access to the same resources, training, and opportunities to prove their abilities. Decisions related to performance reviews and career progression are data-driven and supported by technology to ensure transparency, fairness and minimize bias, external influences or office politics. We would like to hear from you about the bias you seem to have experienced to bring in corrections as merited. We emphasize the importance of a planned approach on a daily basis, towards work and targets . Consistent and focused efforts are key to managing deliverables and reducing work pressure. While feedback is regularly provided for improvement, dissatisfaction may arise when such feedback is not implemented. We are equally committed to promoting a healthy work-life balance. Our structured workweek avoids excessive work hours or a seven-day schedule, and we provide flexibility for team members to select their preferred days off. While punctuality and leave management are important, this flexibility ensures a balance between professional and personal commitments. Employees who diligently perform their tasks and achieve their assigned targets are not required to work on Sunday. Our IT and data privacy policies, including mobile submission protocols, are clearly communicated during the hiring process. Adhering to these policies is essential to maintaining client confidentiality, secure and compliant workplace, and team members agree to these guidelines upon joining. Non-compliance with established policies—such as irregular work schedules, tardiness, or excessive breaks—necessitates corrective actions to uphold our standards. If employees conduct themselves responsibly, we provide a professional and empowering workplace environment, free from the need for micromanagement or overly rigid rules resembling a school-like atmosphere. We encourage them to take ownership of their actions, collaborate effectively, and thrive without unnecessary oversight. If you observe any instances of bias or have concerns, we strongly encourage you to contact HR for a thorough review and corrective action. You can reach us directly via the HR contact numbers shared regularly in the organization or email us at tellus@y-axis.com. We are here to support you.

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. As a valued team member, your concerns were looked into and addressed promptly last week. Our organization is built on high standards of discipline, professionalism, and performance, and we take pride in the achievements of our dedicated employees who excel and grow within our merit-based culture. Every decision, including performance reviews and career advancement, is data-driven and technology-enabled, ensuring fairness and minimizing any chance of bias. This structure allows our team members to focus on their work without concern for external influences or office politics, fostering an environment where dedication and excellence are the sole pathways to career progression. We understand that challenges may arise, and we are committed to supporting you. As someone who has been with us, if you encounter any issues or difficulties or have additional concerns, please connect with us (HR) to be able to understand and provide a solution. Please be rest assured that we are here to help and ensure you have a rewarding experience with us.

Employer’s Response

Hi, The feedback has been noticed and concerns have been addressed amicably. Thanks, Y-Axis

Employer’s Response

Dear Ex-Colleague, Thank you for sharing your feedback. We regret any distress this situation may have caused. We want to clarify that we have always been mindful of each individual's circumstances and have never pressured anyone to work against their will. Most definitely not during times of personal or family health challenges and certainly not during the pandemic. If a colleague or their family was affected by COVID-19 or other health issues, we provided time off and even set up a task force to help with needed hospitalization, organizing needed medications, vaccines and overall support. The pandemic brought unprecedented challenges, including for our business. We were committed to minimizing layoffs and ensured that the majority of our staff were retained. We provided training across departments to help colleagues adapt to new roles, ensuring they could remain employed and continue earning a stable income. The well-being of our colleagues was a top priority, as was keeping the company operational. It required all of us to adapt to new ways of working and take responsibility. Our expectation was straightforward: that everyone would be punctual, give their best effort, work diligently to complete their tasks and targets, and do so with integrity. We have had to address instances of indiscipline, neglected tasks & clients, and unmet targets by reinforcing the importance of discipline and diligence and taking appropriate actions when necessary. We understand that your dissatisfaction may have stemmed from our continuous emphasis on these essential standards of conduct and behaviour, which are aligned with our company values and work deliverables.

Employer’s Response

Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!