Vodafone Idea Customer Success, Service & Operations Department Reviews

Likes

The work culture & the policies and most importantly the work life balance. The organization focuses on employee health and wellness and safety of all those who are directly or indirectly associated with the organization which is one important policy which makes the organization stand out compared to other service providers. The orga nization always focus on innovations and work towards empowering customers too to adopt the technology advances and is the most trusted brand in Telecom. The organization provided the best in class work environment and infrastructure for meeting daily operations and there are lot of learning opportunities which employees can avail for enhancing knowledge and get certified too....Read More

Dislikes

Opportunities are not being equally extended to people at the branch/zone locations (certain verticals only) and mostly people working at Circle office are being considered first for any kind of nominations/promotions/customized trainings etc. Some times the best performance's are not being acknowledged or considered fairly when it comes to salary hikes and promotion short listings....Read More

Work Details

My work involves lot of customer interactions daily in terms of enquiries requests and complaints which requires cross functional support for close looping. Also need to do planned courtesy visits/Enterprise accounts reviews/Touch points&Retention visits.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nice environment in store team work good customers experience excellent sales experience and handling escalating customers as well..

Dislikes

No increment no growth

Work Details

I gives my 100% on my working time yes my work life it was fantastic

Work timings: Flexible Timings

Likes

Healthy work atmosphere and very good customer service.

Dislikes

Overload of work , pressure of achieving the target and very less oppertunity for promotion and appraisal.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Likes

Learning

Dislikes

Salary/Appraisal

Work Details

Work days: Monday to Friday (Flexible Timings)

Likes

Work environment

Dislikes

No career growth no salary increment no appraisal

Likes

Good work environment and culture teammates are supportive and the management is transparent. Company policies are good appraisals are fair and they give good salary hike and bonus every year.

Dislikes

Nothing

Work Details

Very good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

No transparency in the culture, every thing is in covers, appraisal to promotions everything is hidden.

Dislikes

Culture become even worse after merger, even the F&F is also not being done in employee friendly way.

Work Details

It used to be fun and challenging earlier but not any more.

Work days: Monday to Friday (Strict Timings)

Likes

Work culture and people are friendly and accept you easly

Dislikes

Appraisal policy. Other company do appraisals in march but vispl does in July

Work Details

It was overall good time with company and learn a lot and earned a lot aswell

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Company's HSW policy is excellent.Many options for learning and gaining knowledge.Good company culture.travel policy is excellent.

Dislikes

For me yearly increment was not good.i was working for 4 years but no pramotion.

Work Details

My work was average and challenging.but i was not satisfy with it i want learn more.but unfortunate didn't got any opportunity.

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.