Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Vodafone Idea Team. If you also belong to the team, you can get access from here

Vodafone Idea Verified Tick

Compare button icon Compare button icon Compare
4.1

based on 15.2k Reviews

filter salaries All Filters

54 Vodafone Idea Jobs

Vodafone Idea - Practice Consultant - CaaS Segment (12-15 yrs)

12-15 years

Vodafone Idea - Practice Consultant - CaaS Segment (12-15 yrs)

Vodafone Idea

posted 12hr ago

Job Role Insights

Flexible timing

Job Description

Role title: Practice Consultant CCaaS.

Function: Product Management.

Band: M3.

Department: VIBS Products & Services.

Reports to: Principle Practice Architect - Business Comms.

Location Cluster Office: Mumbai, Delhi , Bangalore.

Role purpose:


- Practise Consultant of the Cloud contact center.

- Technical Expertise: In-depth knowledge of Genesys Cloud, Genesys Engage, and contact center technologies.

- Sales Strategy: Proven track record in developing sales strategies and client engagement plans.

- Presentation Skills: Excellent ability to convey complex information clearly and persuasively.

- Analytical Ability: Strong analytical skills to evaluate customer needs and industry trends.

- Collaboration: Effective team player with experience working across sales, marketing, and technical teams.

- Lead presales activities for Genesys Cloud Contact Center solutions, engaging with clients to assess needs, develop customized proposals & Finalization on Scope of Work.

- Deliver impactful product demonstrations, showcasing Genesys features such as cloud services, workforce optimization, omnichannel capabilities and Next Gen Technologies like Gen Ai and Machine Learning models like LLM, SLM.

- Ability to present and influence KDM ,CXO for contact centre solution.

- Collaborate with sales and Solution teams to craft strategic account plans, contributing to an increase in sales revenue.

- Support RFP/RFI responses, ensuring alignment with client requirements and contact center best practices.

- Conduct workshops and training sessions to educate clients on Vi Contact Center Solutions and industry trends.

- Supported sales teams by delivering technical demonstrations and addressing client inquiries regarding Genesys products.

- Conducted needs assessments and competitive analyses to position Genesys solutions effectively.

- Collaborated with product teams to provide feedback from clients for product enhancements.

Core competencies, knowledge and experience:

- Results-oriented Presales Expert with minimum 7 to 8 of experience in Genesys Contact Center solutions with 12 to 15 years overall Contact Center Industry experience.

- Understanding of other competitor Contact center solutions like Cisco, Avaya ,Alvaria (Aspect), Ameyo etc.

- Proven ability to translate complex technical features into compelling business value, driving customer engagement and sales growth.

- Skilled in delivering strategic presentations and tailored solutions that enhance operational efficiency and customer satisfaction.

- High problem-solving skills, out of box thinking and managing complex internal and external stakeholder relationships.

- Strong systems and process orientation.

Work Experience: 12 to 15+ Years.

Professional qualifications (preferable):

- Engineering Graduate / MBA.

- Blackblot/ Pragmatic Marketing/ similar certified.

Budget owned:

- Responsible for VIBS revenues.

Key performance indicators [max 3]:

- Conducting Workshops with Customers, Sales and Solution team.

- Wins in Large deals.

- Healthy funnel built up for CCaaS in line to achieve DB.

Direct reports:

Principle Practice Architect.


Functional Areas: Other

Read full job description

Prepare for Practice Consultant roles with real interview advice

What people at Vodafone Idea are saying

What Vodafone Idea employees are saying about work life

based on 15.2k employees
59%
49%
46%
97%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Vodafone Idea Benefits

Submitted by Company
Agility
Work life balance
Freedom to grow
Benefits
People first
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Work From Home
Team Outings +6 more
View more benefits

Compare Vodafone Idea with

Bharti Airtel

4.0
Compare

Jio

3.9
Compare

Bharat Sanchar Nigam

3.9
Compare

Tata Communications

4.0
Compare

Aircel

4.4
Compare

Mahanagar Telephone Nigam

3.7
Compare

Videocon Telecommunications

4.0
Compare

Reliance Communications

4.0
Compare

Telenor

4.2
Compare

Ericsson

4.1
Compare

Nokia

4.1
Compare

Huawei Technologies

4.0
Compare

ACT Fibernet

4.0
Compare

Verizon

4.1
Compare

Aerial Telecom Solutions

4.4
Compare

Pratap Technocrats

3.8
Compare

RadiSys

4.0
Compare

AT&T

4.1
Compare

Ciena

4.4
Compare

ZTE Corporation

3.9
Compare

Similar Jobs for you

Practice Head at Gateway Search

10-15 Yrs

₹ 25-30 LPA

Practice Manager at Hiring Prism LLP

10-15 Yrs

₹ 30-40 LPA

Practice Lead at Winfo Solutions

12-15 Yrs

₹ 40-50 LPA

Practice Head at Metafolks Technologies

15-17 Yrs

₹ 45-50 LPA

Practice Head at Cyitechsearch

10-12 Yrs

₹ 25-35 LPA

Practice Director at MERGEN CORPORATES PRIVATE LIMITED

8-15 Yrs

₹ 20-40 LPA

Associate Vice President at Tecnova

15-20 Yrs

₹ 20-26 LPA

Practice Lead at Jobaaj.com

12-25 Yrs

₹ 30-50 LPA

Manager - PRE Sales at Promaynov Advisory Services

8-12 Yrs

₹ 25-40 LPA

Presales Consultant at Mantra Labs

8-12 Yrs

₹ 20-25 LPA

Vodafone Idea Mumbai Office Location

View all
Mumbai, Maharashtra Office
Headquarter
Vodafone Idea Limited, Mumbai, Maharashtra 400030, IN Mumbai, Maharashtra
400030

Manager - Executive Assistant To Business Head (Secretary)

4-9 Yrs

Kochi, Hyderabad / Secunderabad, Ahmedabad

4d ago·via naukri.com

Store Manager

4-9 Yrs

Jaipur, Bikaner

4d ago·via naukri.com

Franchisee Lead

2-5 Yrs

₹ 3 - 7L/yr

Madurai, Chennai, Coimbatore

4d ago·via naukri.com

Zonal Technical Manager - Thirchy

5-10 Yrs

₹ 7 - 14L/yr

Madurai, Chennai, Tiruchirappalli

4d ago·via naukri.com

Specialist Asset & Project Accounting

3-8 Yrs

Ahmedabad

11d ago·via naukri.com

Specialist HR Payroll Ops

1-5 Yrs

Pune

11d ago·via naukri.com
write
Share an Interview