Vodafone Idea - General Manager - Global Account Manager - IT/BPO Segment (15-20 yrs)

Role: Global Account Manager.

Job Level/ Designation: M3.

Function / Department: Enterprise.

Location: Mumbai.

Job Purpose:

- To manage the global customer relationship for India HQ accounts.

- Build Relationship with the Key Buying centre ( CLevels) to influence deals globally.

- Drive profitable revenue growth.

- Deliver the best in class customer experience to our customers.

- Increased market share from integrated product, service, mobile solution offerings, and fixed data product, etc.

Key Result Areas/Accountabilities:

- Deliver Revenue / TCV growth target in line with the DB.

- Create opportunities for participation in Large deals.

- C - Level Customer stakeholder engagement and escalation contact for all customer experience.

- Engagement with various stakeholders to deliver the VGE revenue growth for global market.

- Create opportunities with focus on products as IPVPN, SD Wan, Cloud & Hosting, IOT, Fixed Voice, Mobility, etc.

- Core competencies, knowledge and experience:.

- Experience in managing global and a track record of global accounts/ enterprise solution selling.

- Experience in complex change management and operating in a matrix, fast moving and technical environment.

- Experience in working in multi-cultural environment (lived and worked abroad preferred) ability to manage an international and distributed team.

- Team player, strong influence and relationship management skills, customer centric.

- Strong communication and decision making skills - ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments.

- Must have technical / professional qualifications.

- MBA and Engineering background.

- Sales and cross functional work Experience of more than 15 years.

- Strong Leadership Skills.

- Good knowledge of mobility, fixed and other communication technologies, technical sales background preferable.

- Preferably worked with IT/ ITES/ BPO organizations.