Air India Senior Customer Service Executive Reviews

Likes

NOTHING

Dislikes

VERY POOR

Work Details

Work policy: other

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Dislikes

Likes

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Dislikes

Dislikes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good Support

Dislikes

No Cab Facility

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Medical Facilities for Employee and Family

Dislikes

Transfers / Relocation

Likes

Opportunity to Work with a Reputable Airline "I appreciate the opportunity to work with Air India, a renowned airline with a rich history. Being part of AviaXpert, which manages Air India's cargo operations, allows me to contribute to the airline's success."

Dislikes

. Limited Resources "One area for improvement is the limited resources available for certain tasks. However, I've learned 2. High Stress Levels "Cargo operations can be high-pressure, especially during peak periods. While I'm able to manage Bureaucratic Processes "As with any large organization, there can be bureaucratic processes that slow down decision-making. However, I've learned to navigate these processes and focus on finding solutions."...Read More

Likes

1.Life insurance 2.Travel benefits (Seats are subject to availability, and priority is determined by grade , which has been incorrectly assigned for most of the employees) 3.Internet , mobile reimbursements 4. There is a defined structure for IT related matters such as deployments .

Dislikes

1. CDTO Dr. Sathya ( self proclaimed) reminds me of Admiral Aladeen from the movie Dictator. He researches to destroy Airindia 2.He behaves as if our loyalty is to him personally , not the organisation , constantly saying work for me, do something for me. 3.Kochi D&T head , Deva Kurian - If there were a ranking for incompetence , he'd be firmly at the top. After over 20 years at TCS, he was conveniently transferred here, most likely he couldn’t secure another role. 4. Deva’s problem solving skills are legendary: He once seriously suggested opening elevator doors with our hands if we got stuck. 5.A revolving door of ex-TCS employees continues to flood the organisation, reinforcing same outdated service company mindset that bas no place in a modern airline. 6.Delhi and Kochi teams are constantly at odds with unnecessary back-and-forth politics stalling progress. 7. No real HR presence -Some people claims to be HR but they function more like enforcers for leadership rather than employee advocates. 8.There is glaring issue of grade disparities . The pay and titles are all over the place , with no transparency or fairness. Merit doesn’t matter- connections and politics do....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good Salary and Perks: If you have the right connections with top management ( family members, relatives, friends etc), you're rewarded with a great salary, impressive designations and hefty hikes even though you lack skills or domain knowledge.

Dislikes

1. HR Issues - Inexperienced Leadership: The Kochin HR manager, an ex-cabin crew member, underscores the lack of professional HR expertise. Do not expect any meaningful response or solutions to your concerns - Disorganized Processes: Approaching HR with concerns only results in them echoing "We're facing the same issues". Expect no resolutions - Gossip & Lack of Confidentiality: 1 to 1 HR meetings soon become the hottest gossip around the office - Salary Discrepancies & Inconsistences: There are significant disparities in pay and roles, with designations arbitrarily assigned. - Unapproachable and Rude" The HR team is not only unhelpful but also downright rude 2. Leadership dynamics: - Mandatory Flattery: Employees are forced to address the Chief Digital and Technology officer as " Doctor Satya", reinforcing a cult-like reverence - Rigid Work From Home Policy- WFH is a luxury rarely granted even during emergencies, leaving employees to practically "beg" for any flexibility 3. Work Culture: -TCS Clone Syndrome: The company seems hell-bent to replicating TCS's work culture. Senior management predominantly hails from TCS, fostering an environment steeped in outdated practices and political manoeuvring. You can see this the most in the Kochi office with real backstabbing actions from the head and sides. 4. Unstructured Product Development: -Ad-Hoc Requirements: Product development is driven by Satya's (I forgot to add Dr) verbal directives with no clear roadmaps or designated product owners. -Deadline Madness: The focus is solely on meeting last-minute deadlines for high-stakes demos, creating a pressure cooker environment - Backstabbing Politics: The upper echelons, a close-knit subset of TCS alumini, thrive on internal politics. Criticize anyone or challenge the recruitment process and you'll find yourself on the receiving end of betrayal/ 5. Team Hierarchy Issues: - Skewed grading: It's not uncommon to see team members outranking their leads, sometimes even with 10+ years of experience and skill set being undervalued compared to freshers or favouritism recruits. - Nepotistic Promotions: Only those with the right connections can secure a position just beneath the head, regardless of merit 6. Recruitment Issues: - Favouritism over merits: Hiring decisions favour personal connections (notably TCS friends) over actual skill sets. It's common for recruits with minimal experience or competency to be paid more than industrial standards while deserving candidates are left aside...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Its under the TATA brand

Dislikes

Management is biased when it come to work culture and Ethics & policies only to safe guard company interests If you do not abide to the boss's thought process / favoritism then for sure its a inimical for you to exist Palgarism is upskilled here

Likes

Depending on the role you're in, however, it's still sorted from a work life balance pov.

Dislikes

Favoritism is very high & if you don't belong to inner circle you will never be promoted

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Latest Technologies New office Free travel for immediate relatives and self Job security Good people to work with Good leaders

Dislikes

Work was very tough until recently, Lots of late nights and weekends, but things have stabilised

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, International Travel.

Likes

They are completely digitally focussed, implementing best & world class softwares application across all functions to cater to all queries of stakeholders in real time with latest data.

Dislikes

They have faith on new generation who are highly qualified & tech pro with little experience BUT don't respect senior staff with vast experience who are average qualified. They have got transferred our working knowledge to new staff & showed us exit door in the name of vol. Retirement.

Likes

Travel Perks with free travel subject to seat availability. Work-life balance (but at the cost of poor Career development). Brand Name

Dislikes

HR support and initiative is equivalent to zero. Career de-growth is guaranteed. Company Culture is toxic at best with politics all around. Male dominated teams and derogatory culture for females even at day to day level. Tata Code of Conduct is for namesake. Does not apply to Air India at all. Inexperienced leadership with no background of handling large teams, doing poor job and playing with people’s career....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.