Subex Customer Success Manager Reviews

Likes

Dislikes

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance and great products

Dislikes

Management culture and no support system

Likes

NOTHING

Dislikes

EVERYTHING IS WORST HERE. DIE, BUT DO NOT JOIN HERE.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work and culture . Good learning opportunities

Dislikes

No transportation provided Bad cafeteria

Likes

We can learn things but after learning managers give lots of pressure in work

Dislikes

Director level management never listen what employee are saying specifically in IT team, IT director is worst

Work Details

Not good

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

None. There is nothing to be appreciated

Dislikes

Management, culture, work life balance, worst appraisal,

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

Accepting Employee initiatives and appreciating

Dislikes

Not many

Likes

Awesome company, no retrenchment during Covid-19. Company is going places! Very good work culture and support.

Dislikes

Nothing as of now.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

Good tech to work . If u are lucky u will get very very good exposure Very flexible working hour. Hybrid nature . So a developer can go on and and do dev ops talk with Arch, give them solution and even design stuffs. No role based work. People who are interested to know more will be able to get good exposure because how easily accessible evryone is. Same for tester if they are smart they can go on and learn elastic search, spark , sql . They also have automation with playwright. Having right mindset is important. Remember if u are working honestly even if u have bad luck and end up in some unwanted team/ work , we do have regular...Read More

Dislikes

Too much work pressure (Not always). Lot of unplanned stuffs , short term goals. When I say too much work pressure, it's generally end of release because higher management will be sleeping unfortunately during starting of release. Then they wake up tries to make unnecessary rule which no one will follow eventually ( they are uselessrules so it's better no one follows). Skillfull and dedicated people knows that unless they are contributing well management has to bend . My suggestion will be instead of making these useless rules provide employee flexibility for tasks and have more accountability from starting of sprint not once things are screwed. Also trust ur dev/tester as they are one who knows things from ground level ( unless ofcourse he/she hardly works). Higher management (especially testing management) should not be just excel merchant but instead they should know some HLD of product so that when dev/tester explain him/her some issue they are able to perform actions or take decission....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothig is good except the flexible office timing.

Dislikes

(1) Job security is compromised due to ineffective management. During team downsizing, managers provided insufficient support. Additionally, team members lack cooperation.(2) Internal team politics is excessive, requiring significant effort to navigate successfully. (3) The absence of a sick leave policy restricts leave options to Paid Leave (PL) or Casual Leave (CL) only. (4) Appraisals are disappointing, and Performance Linked Incentive (PLI) payouts, heavily dependent on company performance, have sharply decreased (50% to 60%). (5) The company's reported 11% growth appears misleading, influenced by workforce reductions across departments. Senior employees receive preferential treatment despite poor performance. (6) Canteen facilities are subpar, and food quality is unsatisfactory. (7) Job roles lack clear definition, causing confusion. (8) Medical benefits are inadequate, covering only Rs.3,00,000 for oneself, spouse, and up to two children. Additionally, 20% of treatment costs must be borne by the employee. (9) HR is perceived as passive, influenced by the CEO and management. (10) Employees from North and West India face discrimination compared to their counterparts from South India (Karnataka, Kerala, Chennai, Hyderabad, etc.), who receive undue advantages. This partiality is unprecedented in my career....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

I like the culture and recognition one would get here. Hence joined back as a manager again. You will have a lot of freedom, but you have to earn it. Give your best when you join here irrespective of your work/life balance. After 6 months are so… you would be noticed from top level management. The main thing I’m impressed here is the network you build with people from different roles and levels. It always helps in our career along with the skills to reach higher positions....Read More

Dislikes

It’s most of people oriented culture, evolving into process oriented.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

The only positive thing about subex is it's work time flexibility. You can come anytime work for 7 hours and can leave.

Dislikes

Everything else. No hikes or appraisals. Not much to learn in terms of work. No bonus or anything. No work life balance

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City, International Travel, Travel Within Country.

Likes

There are not a lot of things to like here. Perhaps some customers are good as they are associated with Subex for long time!

Dislikes

Poor leadership. No vision. Lots of politics. Nepotism. No skope for people with talent who can make the difference. Top management doesn't care as there is no accountability and they have secured long term contract for very high salary. Board is also equally corrupt and incapable! Company revenue is consistently going down year after year. No new logos of significance added in recent years. With the current board and management team, there is no way the company can revive!...Read More

Likes

Work quality and learning is good. Focus on learning and leave after some time.

Dislikes

Due to recent management changes, environment became really bad and HRs are useless. Company moving towards service based, several products are shelved

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I joined here as a fresher and I have learnt so much. And I'm able to learn new technologies with the support of Managers.

Dislikes

Nothing much, everything seems fine to me.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good culture with no learning Legacy products with old tech stacks(obsolete)

Dislikes

No new learnings No good hike/salary increment Old tech stacks

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.