Radical Minds Quality Analyst Reviews

Likes

Support from senior support staff and work atmosphere

Dislikes

Higher management is taking too much time to take a decision on simple things and higher management need to talk directly to the employees about the problems which they are facing....

Likes

Salary on time

Dislikes

Management is not cooperative and understanding

Likes

Work satisfaction and learning

Dislikes

Nothing

Work Details

Work policy: Depend on requirment

Work days: Alternate Saturday off (Flexible Timings)

Likes

Good work environment and culture. Teammates are supportive and the management transparent.

Dislikes

There is a lot of politics and the management does not address our issues. Salary is decent but career growth is slow.

Work Details

The job is quite interesting. Struggled a bit in the beginning as there was no formal traning session

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Experience surrounding people talk with respect friendly environment

Dislikes

It no longer exist in mumbai powai hope it opens again

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Payment was on time.After Reliance,one of the best company I have worked.

Dislikes

During lockdown company immediately removed from service.

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Radical minds HR & admins are good but there hands are tied unable to interfere in Zomato SOS Process.

Dislikes

Environment is so bad....In this one there process name Zomato SOS Process...in this process client do the certification,so worst experience is that without seeing book have to give the answers ,if one step is missed while saying then you will de-certified, no one don't know anything in every day one new update will come ,so everyone has to learn that all things once again,in festival no Overtime money will not come but all must have to come for work,not proper management, cafeteria is there but no canteen food facility you have to take by own & best part is in one week table & chair will clean so all have to manage in cafeteria.Sometimes training classes will take time 15-25days if you certified then only salary will be there otherwise tata bye-bye. For regional individual associate daily one fatal it be there from external Auditor,so agent demotivated day by day so there quality score wil not go more than 60-70% , whatever updates associate will get that same updates external audit will get after 15days or 1 month till that time they consider as that fatal & afterwards time has expired so can't able to remove also that fatal. Incomplete info they marked fatal 4-5 forms had to fill on calls. (Google forms).Some Team leader abusing & many times quarrelling happened on floor with high base volume & process manager speaking & abusing with loud voice either in phone or with agent ,at that time they will not care about process quality so all should have to focus on their calls....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Mr Sanjoo Sharma who is MD of the company he is very nice and down to earth person, he is very co-operative.

Dislikes

There is one manager Dheeraj Saxena who has spoiled the name of Radical Minds

Work Details

Overall experience was good in RM accept working with Dheeraj Saxena

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.