Rackspace Customer Service Technician Reviews

Likes

The best is working with US employees and the US management team where there was lots of scope for knowledge and skill development.

Dislikes

Worst part was working with Rackspace indian management, they are zero in skills, do lots of micro management, always keep on crippling about tickets and sla and don't know how to support teams and their employees. Indian Mangement is worst of kind, all are sitting for micro management and putting restrictions on employees. Before indian management everything was good but they ruined after transferring it to indian management. There is no job security they can fire anytime without any reason....Read More

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Well the company culture and the HR

Dislikes

The dominating managers. I guess there's a lot of power given to the managers of the project or process so they end up doing their own thing irrespective. I believe slip level meetings and manager governance should be considered

Work Details

Well it's good. But subjective, subjective to the process you're hired for.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Beware before joining this company and if you do please keep looking for another job handy as you can be fired almost anytime. They really have immature leaders in team who are quite egoistic and self centred , needs complete buttering to fend themselves .

Dislikes

Worst team leaders , big on talks but worst on policy implementation.

Work Details

Job hours are 8 hrs and the only reason you can look forward to join Rackspace.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work Life Balance

Dislikes

No Salary hike

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Learning

Dislikes

Too much work pressure and job insecurity. Very less scope of switching your domain internally

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I love the work life balance working at Rackspace

Dislikes

There is a lot of politics inside the team asusual. But the career growth is slow.

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Good environment to work, easy to approach hierarchy

Dislikes

Everything fine,no draw back

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

extremely happy with my current company.

Dislikes

nothing

Work Details

Work timings: Strict Timings

Likes

Work from home, Now WFH is converted into hybrid mode.

Dislikes

No job security, no project , trying to deploy resource for 1 month basis. Annual review is not transparent, one way communication....

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Worst company ever I have joined as Sr. Accountant in tax team, poor management and manager is very toxic and insecure.

Dislikes

Manager culture and life balance too much harrasment and very toxic manager.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

If you want to get married you can join this organisation as there is no much work and no pressure at all Again this depends upon the team as well

Dislikes

Internal politics, if someone is good to his manager his job security would be good and for all who work hard and do their jobs honestly will not survive in case if cost cutting required in company,

Likes

Nothing

Dislikes

They do not increase salaries after working for more then 2 years No growth in terms of position or knowledge No job security Work culture is to bad Managers donot provide any updates

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance.

Dislikes

Nothing as such

Likes

Competitive and fanatical services and staff approach is appreciated.

Dislikes

Overlooking juniors for promotion .

Likes

The company value every individual and you can also learn a lot.

Dislikes

I don't like that after so much of hardwork they didn't give you the expected compensation.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work from home . . .

Dislikes

Management . . . . .