PrepLadder Customer Success, Service & Operations Department Reviews

Likes

It was good till Jan 2023

Dislikes

Hello everyone My intent to write this feedback it's just because I made a big decision in my life of resigning from prepladder so that some good changes might happen after leaving the organisation and sharing the feedback with my CEO Dr Deepanshu Goel.Prepladder was a great place to work when it was under supervision of Dr Deepanshu ,sahil Goyal and vitul sir and with the hope of same I shared the feedback with Dr Deepanshu Goyal but I got no positive response so that is the reason why I am highlighting this here . I am going to write what is the current culture of Prepladder and how hard working employees are suffering because of that. Currently there are 3 managers who are working in Prepladder and playing dirty politics over there along with two HRs and one director .Multiple time we had shared our feedback with HR also but the reply we got is either you have to work in same way or you can put down your papers .starting with work culture all the employees are asked to sit from morning till midnight to check if user is coming to.application they have to call them at same time due to which students gets irate and disturbed .even there were multiple offers which were totally of no use we were supposed to work 8 to 9 days without week off .After sharing feedback with my manager that users are getting disturbed with late night calls and multiple calls the reply I got is its normal u will get 3 same cases out of 10 you can ignore . Our managers are highly biased, and favoritism is common. They only support those employees who flatter them. Performance assessments are unfairly influenced, and leads are distributed to certain employees through improper means. If a manager has a personal affair with an employee, it should remain private and not create issues for other team members. Also I was suffering from medical issue because of which doctor prescribed 15 days bed rest and after 4 days I got update from my manager that medical leave can be given maximum for 4 days after that it will be LWP even if you have 34 earned leaves in your account . I have seen situations where 15 days leaves were given to employees for their kids exam.preparation . I was the top performer in the company but because of the toxic work culture and politics I was forced to give resign . For this I had shared recording with my CeO on mail in which one of Prepladder manager said that politics was played by your manager against you at that time so that you can resign . Everyone knows and do back biting that my manager is having relationship with one of the team.member but no one openly says and this is hampering work culture because in order to keep her on top he was playing dirty politics against those employees who are raising voice against this . Prepladder was once known for it's focus on genuine counselling .however the current emphasis on code sharing and revenue shortcuts has compromised the company reputation .doctors have also complained about the lack of proper counselling ,with team members solely focused on providing codes .when this concern was shared with current director his response was "jab paka pakaya mil raha hai to itna extra work kyu karna hai "and currently every employees is focusing on same culture that is working on payment failed leads no counselling nothing .they are waking up early morning to grab all payment failed leads activity till.midnight and director and team managers are awarding them with appreciation title and demotivating others to be like them .this is purely not sale but incorrect practice . My manager was working with same mentality when he was on agent level and everyone knows about this .he achieved title of manager only because of flattering the upper managers . From the time our sales manager has joined there was a toxic work culture . Prepladder was a great place to work with earlier but now because of toxic managers this become a nightmare .kindly take this into consideration otherwise these people will eat prepladder like a termite .if anyone have doubt or need proof please do let me know .I have proofs and recordings for everything I said ....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing really. The company is hollow and have a very selfish culture. Only those who suck up to the senior management can expect to stay longer. Very poor culture, no respect for juniors, no growth, no increments.

Dislikes

The Senior Management, they are very shallow and mean.

Work Details

Work related travel: This is a desk job.

Likes

Nothing, work environment not good.no job security

Dislikes

Working hrs no job security. Anyone can fire from company anytime with out region. Work culture also not good.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Work-Life balance. Employee's behavior.

Dislikes

Management. PrepLadder needs to work hard on this part.

Likes

Good salary , incentives

Dislikes

The working hours are infinite.

Work Details

Work policy: Initially it was wfh only but they are not satisfied and started calling for work in office.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing only salary part was good

Dislikes

Everything , they have did just pressure on junior level people . Work culture is so bad .

Likes

Nothing

Dislikes

There is no job security. They can easily terminate you and just apologise

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

No job security.. it’s a Lala compony

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Nothingjob

Dislikes

Job security zero , career growth zero a lot of politics, management is very partial..simply wasted one and half year of my life working with them

Work Details

In one word i should say its boring

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.