Ola Cabs Customer Care Executive review

What employees say about Ola Cabs?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

81% employees reported

Flexible timing

54% employees reported

No travel

62% employees reported

View more detailed insights

Gender based rating

4.5

Rated by Women

8 reviews

2.9

Rated by Men

17 reviews

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Top Mentions in Ola Cabs Customer Care Executive Reviews

33 reviews found

Sort by: Popular

Customer Care Executive

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 27 Jan 2020

Likes

Good experience teammate also good, no job security, career growth quite difficult because lot of competitions, salary was great, work environment was good

Salary - Excellent
Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing everything was good

Work Details

Good working experience

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Bangalore / Bengaluru

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Dec 2024

Likes

Salary

Salary - Good

Dislikes

Not Job security in this company

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Care Executive in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Oct 2024

Likes

Hii. Osm company but new manager came he make worst

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

New manager came spoiler

Customer Care Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 May 2023

Likes

Promotions and growth in very lesser time

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

If you talk about mine I didn't got any hike for all these years.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Gurgaon / Gurugram

Full Time

IT Network Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 11 May 2018

Likes

Nothing

Dislikes

No growth opportunities in the company

Salary - Poor
Skill development - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Dec 2023

Likes

Management and helpful

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive

Play sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 May 2020

Likes

All ok.yes yes they're supportive.

Salary - Excellent
Skill development - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislike

Work satisfaction - Poor

Work Details

Customer care executive

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

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Customer Care Executive in Bangalore Rural

Corporate Training Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

2.0

Company culture

5.0

Work-life balance

posted on 23 Apr 2022

Likes

Ola is good family to all employees... henceforth very supportive and helpful to all

Salary - Excellent
Skill development - Excellent
Job security - Good
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

Team leader is not good, no supportive to agents

Company culture - Poor

Work Details

Work pressure was normal...but due to team leader the job looks like hectic nd pressure

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Care Executive in Mumbai

Cce Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 10 Mar 2018

Likes

Employee who world's at ola are suffering from lot's of pressure. No job security and unexpected work pressure,However i left the company

Skill development - Excellent

Dislikes

Not properly guidance

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Customer Care Executive in Bangalore / Bengaluru

Customer Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Apr 2022

Likes

1. Employees are helpful 2. Cafeteria

Dislikes

1. There is no job security, regardless how experienced you are. 2. Poor leadership and management 3. No work life balance

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Bangalore / Bengaluru

Customer Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 06 Oct 2020

Likes

Work is good but during this covid 19 ola has layed of the employees in bad situation, disappointed.

Dislikes

Disappointed

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Good

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Bangalore / Bengaluru

Customer Care Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Jul 2020

Likes

Dislikes

Company has layoff 1400+ employees, which is very difficult to find next job.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Care Executive in Bangalore / Bengaluru

Retail & B2C Sales Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 08 Oct 2020

Likes

Salary which they paid the only thing... But they fired most of their employees as we all knew due to this covid-19 situation and currently they hired and still hiring for lesser pay I heard from my few friends who still working there... there Job security is sick... But when I worked there all were good like management, process, shifts, salary package etc... But now it's not that much great to choose the job in this company... This is my major opinion.......Read More

Skill development - Good

Dislikes

Mainly management, HR panels,, managers and other top most people... No job security there in this company... They will fire in the name for company standards And ZTV or ZTP just like that as we all knew in covid-19 they fired thousands of employees...

Salary - Bad
Job security - Bad
Promotions - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

It was good at that point of time when I was tenured for two and a half years from 2016-2018... But now not the same as earlier....

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Bangalore Rural

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

1.0

Job security

2.0

Promotions

5.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 02 Mar 2022

Likes

It was great working there and learnt more from two and half years and overall it was good working with ANI.

Skill development - Excellent
Work satisfaction - Excellent
Work-life balance - Good

Dislikes

No Job Security and they dont push to Higher Positions....

Job security - Bad
Promotions - Poor

Work Details

Good....

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Bangalore / Bengaluru

Partner care Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 05 May 2019

Likes

Team mates

Salary - Good

Dislikes

Management

Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Bangalore / Bengaluru

Csr Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 11 Apr 2018

Likes

The company was very good at the beginning and I love the fact that part of company and you can learn lot of new things

Company culture - Good
Work-life balance - Good

Dislikes

Compensation is good but no job security and lot of pressure will be there

Job security - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Care Executive in Gurgaon / Gurugram

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 31 Oct 2018

Dislikes

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Customer Care Executive in Bangalore / Bengaluru

Customer service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Apr 2018

Likes

Heaven

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Heaven

Work Details

CS executive

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Bangalore / Bengaluru

Customer care Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 Nov 2019

Likes

Salary is good

Salary - Good
Skill development - Good
Company culture - Good
Work-life balance - Good

Dislikes

Work pressure is very high

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Care Executive in Bangalore murugesh palya

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Oct 2020

Likes

I learn their how to speak to the customers

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nil

Work Details

Good

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Top trending discussions

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