Ola Cabs Customer Service Executive Reviews by 20+ Employees | Rated 4.5/5

What employees say about Ola Cabs?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

59% employees reported

Flexible timing

70% employees reported

No travel

41% employees reported

View more detailed insights

Gender based rating

4.6

Rated by Women

9 reviews

4.0

Rated by Men

13 reviews

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25 reviews found

Sort by: Popular

Customer Service Executive in Kolkata

Full Time

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 21 Jun 2024

Likes

Non Voice was good and work pressure was not much

Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Monotonous work. You gotta do the same thing everyday.

Salary - Poor

Customer Service Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Aug 2023

Likes

Nice skills development

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing nice company

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Executive in Bangalore / Bengaluru

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Aug 2021

Likes

Knowledge

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

Environment

Customer Service Executive in Gurgaon / Gurugram

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

1.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Jun 2023

Likes

Free both side cabs home pickup and Home drop service

Salary - Good
Skill development - Good
Company culture - Good
Work-life balance - Good

Dislikes

Job security is not there

Job security - Bad

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 13 Nov 2024

Likes

All

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing na na na

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Tavakere

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 21 Apr 2023

Likes

Good to wrk here

Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing

Work Details

Work days: Monday to Saturday (Strict Timings)

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Customer Service Executive in Koramangala, Bangalore

Ola cars Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 04 Aug 2022

Likes

My first job , i learning new things and I enjoyed lot.

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Everything is good 🙂

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City, International Travel, Travel Within Country.

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Customer Service Executive in Bangalore / Bengaluru

Customer service Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

1.0

Job security

4.0

Promotions

5.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 21 Sep 2021

Likes

Was good place to start your career but unfortunately as the time went on came across sense less people become managers and attrition of people started possibly due to sense less people in management.

Salary - Good
Skill development - Good
Promotions - Good
Work satisfaction - Excellent

Dislikes

Management

Job security - Bad
Company culture - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Executive in Bangalore / Bengaluru

CVT Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Mar 2022

Likes

One of the best organization I have worked with.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to dislike about this organization.

Work Details

The job is quite interesting! I struggled a bit in the beginning as there was no formal training session.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Hyderabad / Secunderabad

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Aug 2020

Likes

working at ola is just awesome I have never seen any organization which allows employees to act on their own but abiding by company guidelines. They give us freedom asks to use our strategies.

Salary - Excellent
Skill development - Excellent
Job security - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

there is nothing specif to dislike but the way recruitment is done is seems shocking there are low pay to the employees who comes from the same educational backgrounds.

Work Details

we are a marketing team and also act as sales boosters.we are the one who you face at metros railways hospitals and airports at ola kiosk in the main cities of India.we also have access in raising complaints manually if our partner or customer misbehaves.

Work days: Rotational Shift (Flexible Timings)

Customer Service Executive in Mumbai

Corporate Communication Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 22 Jun 2019

Likes

nothing like that

Work satisfaction - Good
Company culture - Good

Dislikes

having politics between executive level to middle level.

Job security - Poor
Promotions - Poor

Work Details

hectic, boring

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Mumbai

Business Process Quality Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Jun 2020

Likes

Salary - Excellent
Skill development - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work timings: Flexible Timings

Customer Service Executive

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 11 Mar 2019

Likes

Good company with no learnings apart from place nothing is fine

Dislikes

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Customer Service Executive in Mumbai

Customer Care Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 29 Jul 2021

Likes

working shifts, work culture, management, company policies, security of job

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Leave

Work Details

I learned a lot of things from the company . overall very good collogues and managers too. TL and AM were very supportive but some time harsh but i enjoyed a lot. if ill get opportunity i will work again

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Customer care services Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 28 Sep 2019

Likes

Management is not good

Dislikes

Management is not good

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Management is not good

Work timings: Flexible Timings

Customer Service Executive in Mumbai

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Mar 2019

Likes

Its amazing working in ola cabs... teammates are awesome.. atmosphere is also very nice.

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Exciting

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Bangalore / Bengaluru

CSR Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Nov 2019

Likes

GOOD

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

GOOD

Customer Service Executive in Mumbai

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Aug 2018

Likes

Proud to be apart of olacabs, Tl is awesome work like family

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Do not get leaves

Work Details

Really exciting everyday something new to learn

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Service Executive

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

4.0

Company culture

1.0

Work-life balance

posted on 07 Mar 2019

Likes

Nothing

Company culture - Good

Dislikes

Averything

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Top trending discussions

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Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 25 Ola Cabs reviews submitted by Ola Cabs employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Ola Cabs is the right company for you. 59% of employees reported the wo...Read more

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