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Ola Cabs

Compare

3.4

based on 2k Reviews

Video summary

Filter reviews by

Ola Cabs Customer Service Associate Reviews

Updated 20 Mar, 2023

Overall Rating

3.8/5

based on 9 reviews

Rating distribution

2 (22.2%)

5 (55.6%)

1 (11.1%)

0 (0%)

1 (11.1%)

Category Ratings

4.3

Job security

3.9

Skill development

3.9

Work satisfaction

3.8

Work-life balance

3.8

Promotions

3.7

Salary

3.6

Company culture

What employees say about Ola Cabs?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

40% employees reported

Flexible timing

83% employees reported

Within city

50% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

1 reviews

3.4

Rated by Men

6 reviews

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Top Mentions in Ola Cabs Customer Service Associate Reviews

9 reviews found

Sort by: Popular

Customer Service Associate in Hyderabad / Secunderabad

Full Time

Enterprise & B2B Sales Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 20 Mar 2023

Likes

I like the job designation.

Salary - Good
Work-life balance - Good

Dislikes

I hate the seniors behaviour

Job security - Poor
Promotions - Poor

Customer Service Associate in Bangalore / Bengaluru

Ola cc Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 22 Apr 2022

Likes

Good Work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling.

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary is decent but career growth is slow.

Work Details

I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai (chakala)

Customer Care Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 02 Oct 2020

Likes

Good work environment and culture. Team mates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling, company policies are good.

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Work-life balance - Good

Dislikes

There is a lot of politics and the management doesn't address our issues. Salary is decent but career growth is slow.there is a bond of 2years before which you cannot resign.on the job training is not given to new joinees

Work Details

The job is quite interesting! I struggled abit in the beginning as there was no formal training session. I learnt everything on the job .I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Service Associate in Gurgaon / Gurugram

Tourism Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Jun 2020

Likes

Ola is good company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislike about there

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate

Back Office Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

5.0

Job security

5.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 14 Nov 2019

Likes

Nothing they only tell us to say lie n we don't have anything in our hand if the partner say anything

Job security - Excellent
Promotions - Excellent

Dislikes

Everything

Salary - Bad
Skill development - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Software Development Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 10 Dec 2019

Likes

Its only for the person who doesn’t want to his career growth and stay at the same stage.

Skill development - Good

Dislikes

..?

Salary - Poor
Promotions - Poor

Customer Service Associate

Lease Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Mar 2019

Likes

All team leaders motivate to always achieve the target and give the best opportunities and help us to learn something new

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

I am customer service associate of lease department

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Ola Cabs.

Customer Service Associate in Mumbai

Partner Assistance Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 05 Jul 2019

Likes

Ola cabs has awesome environment for working and completely professional

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing

Work Details

Little bit pressure

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Service Associate in Bangalore / Bengaluru

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 01 Apr 2019

Likes

It was Good enjoyed the work.

Company culture - Good

Dislikes

Transition of Employees.

Salary - Bad
Job security - Bad
Promotions - Poor
Work-life balance - Poor

Top trending discussions

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Interview Tips & Stories

1w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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Ola Cabs Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 Ola Cabs reviews submitted by Ola Cabs employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Ola Cabs is the right company for you. 40% of employees reported the wor...Read more