Mphasis is rated
3.0 out of 5 stars on
AmbitionBox, based on 11 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Mphasis is rated
3.0 out of 5 stars on
AmbitionBox, based on 11 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Mphasis Customer Support Officer Reviews
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11 reviews found
for
"salary"
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Customer Support Officer in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 23 Mar 2024
Likes
Your colleagues treat you as a family member
Dislikes
Apart from that everything is more than worst, fraud company, the management is too bad, too rude, they don't provide you 2 notice period salary also, no other amount plus they force you to pay extra to give you reliving letter. HR don't even have any idea on anything. Their recruiter force you to take joining bonus and to join the company but then that's a trap, while leaving the company they will make that as a reason and take your entire salary and everything and still ask you to pay more</mark>....Read More
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 23 Sep 2023
Likes
It's a very good place for freshers to start their career in terms of gaining knowledge and salary wise good for experienced people.
Work pressure, Back to Back calls for 8 hours, And Salary discrepancy during de boarding and I had to run being HR desk many a times which was a hazzle
Work Details
Sr Customer Support Officer
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Employee Benefits
none was free
Customer Support Officer in
Pune
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 29 Apr 2022
Likes
Worst company ever.
Forced to do OT and don't even pay for that
Dislikes
Worst company ever. They force you to do OT everyday and as well as on Saturday but they don't pay for that.
Work Details
Overall it's pathetic
Work days: Monday to Saturday
(Strict Timings)
Customer Support Officer in
Bangalore / Bengaluru
HR Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 28 Aug 2019
Likes
Training was average, job security is really good, salary and appraisal can be improved a lot. Work environment is good. Work life balance need to be improved a lot
Dislikes
Leaves are bad work pressure is horrible according to their needs.
Work Details
I worked as cso , a very nice job and happy I worked there
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Pune
Operations Support Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Jul 2019
Likes
I love to work mphasis again
Dislikes
Salary is only reason I changed job
Work Details
Very good
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Bangalore / Bengaluru
HR Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 13 Aug 2018
Likes
Teamwork
Dislikes
Less Salary. No hike after apprasial . I have wasted one year time here. Force movement from one company to other. Final settlement is not done properly.
Work Details
Boring
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
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Mphasis.
Customer Support Officer in
Bangalore / Bengaluru
HR Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 13 Feb 2019
Likes
There was nothing to talk about y working experience here. They never valued a good employee.
Dislikes
Poor Pay, no facilities of food for late shift employees. horrible transportation services. No career growth.
Work Details
I was working as Customer Care Officer for UK based Credit card process (247)
Most of candidates who is looking for job they always give first preference for MNC company so as you are selected for Mphasis that mean your in MNC company, come to the point what i have experienced there which was good for me first thing was that they gave me good training during my training session i gain lots of knowledge aboitcompanies , how companies actually works, and how companies do there business over the world there was lots of thing i experienced, after that when i went to the work place that was awsome i met with my team leader and manager They were very nice person they always appreciates me push me to achieve my goal and my targets. I was with happy with that company...Read More
Dislikes
As i have seen in BPO Domestic voice process the salary was quiet good for the fresher but apart from this particular process salary was good.
Work Details
My work was that to deal with the customers of client, i was working for Mphasis but my client location was Metlife life insurance building that is head office which is established in bangalore.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Bangalore / Bengaluru
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 27 Oct 2018
Likes
Training session was excellent, senior team managers i.e Ayush , Rajesh,Anubhuti,Ananad, Sailaja were too cooperative
I was promoted to Pragati Leader in less than 1 year. Environment was professional and energetic. The only issue was low salary. Finally now I miss my Mphasis very much.
Dislikes
Everything was professional and excellent except low salary. Inspite of low salary I have really enjoyed my job a lot.
Work Details
Work timings: Strict Timings
Customer Support Officer in
Vadodara
HR Operations Department
4.0
Overall Rating
4.0
Category Ratings
Promotions/Appraisal
4.0
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
4.0
Work-Life Balance
posted on 08 Aug 2017
Likes
Good atmosphere of working and good support of team leaders.
People also ask about Mphasis's Customer Support Officers
Is Mphasis a good place to work for Customer Support Officers?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.0 out of 5 from over 11 employee reviews, it's clear that most customer support officers have an average experience working at Mphasis. Company culture holds the highest rating at 3.6, while career growth is rated the lowest amongst all factors at 2.4. Read reviews about company culture and career growth on AmbitionBox.
Does Mphasis pay their Customer Support Officers well?
According to AmbitionBox reviews, Mphasis customer support officers rate their salary and benefits at 2.5 out of 5, based on 11 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Mphasis's customer support officers salaries here and to read reviews specifically about salary and benefits at Mphasis for customer support officers, click here.
How is the work culture at Mphasis for Customer Support Officers?
Work culture at Mphasis for customer support officers is rated 3.6 out of 5 by 11 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Mphasis for customer support officers, click here.
How is the job security at Mphasis for Customer Support Officers?
Based on 11 reviews on AmbitionBox, Mphasis's customer support officers rate job security at 3.3 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Mphasis for customer support officers, click here.
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