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Matrimony.com Customer Service Associate Reviews

Updated 2 Mar, 2025

Overall Rating

3.9/5

based on 11 reviews

Rating distribution

5

6 (54.5%)

4

2 (18.2%)

3

1 (9.1%)

2

0 (0%)

1

2 (18.2%)

Category Ratings

4.0

Company culture

4.0

Work-life balance

3.9

Job security

3.7

Work satisfaction

3.6

Skill development

3.4

Promotions

3.3

Salary

What employees say about Matrimony.com?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

70% employees reported

Flexible timing

60% employees reported

No travel

75% employees reported

View more detailed insights

Gender based rating

3.8

Rated by Women

8 reviews

4.2

Rated by Men

3 reviews

Matrimony.com is rated 3.9 out of 5 stars on AmbitionBox, based on 11 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Matrimony.com is rated 3.9 out of 5 stars on AmbitionBox, based on 11 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

11 reviews found

Sort by: Popular

Customer Service Associate in Chennai

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Nov 2024

Likes

Nothing to like about that Company

Dislikes

Worst experience i had in my work life. It was my first job and i had so many expectations on this job and in return i had very bad experience. The work place is very toxic and those seniors and all are very toxic as they will treat us like we are their slave and management is really worst not even taking a single stand to making to employees needs. Overall experience is really worst.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Chennai

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Mar 2025

Likes

Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary - Poor

Overall Rating

Good

Customer Service Associate in Kolkata

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Nov 2024

Likes

Good culture and nice supervisor

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to say as of now

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 Oct 2023

Likes

In matrimony work environment is very good and also here employees are very friendly nature with the other employees , and also I learnt how much we will be patiance during at the time of work from seniors.

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Working hours,work from home opportunity is not available

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Oct 2023

Likes

Friendly nature ,Good environment,Good Management,And Good supportive senior colleagues

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

It would be more better when it has work from home job opportunity

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Read Matrimony.com Customer Service Associate Reviews based on locations

4.5

Hyderabad / Secunderabad

(6)

2.9

Chennai

(4)

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Sales Support & Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Oct 2023

Likes

Good nature Good timings Good manegement Good employee Good dressing sense

Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Lunch problem Working times No leaves Only Sunday holiday Over timings

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Associate in Chennai

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Feb 2024

Likes

Good

Job security - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not improve your skill

Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Matrimony.com.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 09 Oct 2023

Likes

Friendly environment work

Skill development - Good
Job security - Good

Dislikes

Work is too length its is 9 Work too difficult

Work Details

Work days: Monday to Saturday (Flexible Timings)

Discover interview dos and don'ts from real experiences

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 07 Jun 2023

Likes

We are having a friendly nature among us

Skill development - Excellent
Job security - Good
Promotions - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

We don't like cafeteria because it doesn't sufficient for everyone

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Jun 2023

Likes

Excellent service,Good responsibilities.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Second Saturday working day

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

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More about working at Matrimony.com

HQ - Chennai,Tamil Nadu, India
Internet
1k-5k Employees (India)
Public

People also ask about Matrimony.com's Customer Service Associates

How is Matrimony.com to work for?

Matrimony.com is rated 3.9 out of 5, based on 11 reviews by employees on AmbitionBox. Matrimony.com is known for Company culture which is rated at the top and given a rating of 4.0. However, Salary is rated the lowest at 3.3 and can be improved. To know first hand how it is like to work at Matrimony.com read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Matrimony.com?

According to AmbitionBox ratings, Matrimony.com employees rate its salary and benefits as 3.3 out of 5. You can know more about Matrimony.com Salaries at AmbitionBox

How is the work culture at Matrimony.com?

Work culture is rated 4.0 at Matrimony.com by 11 employees. While job security is rated 3.9 and work-life balance is rated 4.0 at Matrimony.com. Read detailed reviews by employees of Matrimony.com on AmbitionBox.

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Matrimony.com Customer Service Associate Reviews by Locations

Matrimony.com Customer Service Associate Hyderabad / Secunderabad Reviews
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Matrimony.com Reviews by Designations

Matrimony.com Senior Relationship Manager Reviews
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 Matrimony.com reviews submitted by Matrimony.com employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Matrimony.com is the right company for you. 70% of employees ...reported the working days at Matrimony.com as Monday to Saturday. 60% employees reported the work timings at Matrimony.com as Flexible timing. Read more

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Matrimony.com Customer Service Associate Reviews

Matrimony.com Customer Service Associate Salary

based on 23 salaries

₹1.4 L/yr - ₹2.5 L/yr

27% less than the average Customer Service Associate Salary in India

View more details

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