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Marriott International

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based on 1.3k Reviews

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Marriott International Guest Service Associate Reviews

Updated 5 Mar, 2025

Overall Rating

3.8/5

based on 53 reviews

Rating distribution

5

32 (60.4%)

4

11 (20.8%)

3

3 (5.7%)

2

2 (3.8%)

1

5 (9.4%)

Category Ratings

4.0

Job security

3.8

Company culture

3.7

Work-life balance

3.7

Skill development

3.5

Promotions

3.4

Salary

3.3

Work satisfaction

What employees say about Marriott International?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

77% employees reported

Flexible timing

64% employees reported

No travel

46% employees reported

View more detailed insights

Gender based rating

4.6

Rated by Women

12 reviews

3.4

Rated by Men

33 reviews

Marriott International is rated 3.8 out of 5 stars on AmbitionBox, based on 53 company reviews.This rating reflects an average employee experience, indicating moderate satisfac ... Read more

Marriott International is rated 3.8 out of 5 stars on AmbitionBox, based on 53 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Marriott International Guest Service Associate Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

53 reviews found

Sort by: Popular

Guest Service Associate in Goa

Full Time

·

Front Office & Guest Services Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 31 Jan 2025

Likes

Its a 5 star Hotel that's it. I do general shift.

Job security - Good
Work-life balance - Good

Dislikes

I work as a airport representative. It's 25 year old Resort so there are some old employees which basically runs the Hotel. I have told my problems to my managers but got no proper reply from them. Only thing I get to hear is that they are working on it and just needs signatures of authorities and now it's been 3 months.

Skill development - Poor
Work satisfaction - Poor

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Guest Service Associate in Gurgaon / Gurugram

Full Time

·

F&B Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Mar 2025

Likes

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Excellent

Guest Service Associate in Idukki

Full Time

·

Front Office & Guest Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Feb 2025

Likes

A perfect workspace

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Top Marriott International Guest Service Associate Interview Questions

asked in Guest Service Associate interview

Q1. What is the process for requesting time off?

View answer (1)

asked in Guest Service Associate interview

Q2. Type of sushi you know

View answer (1)

asked in Guest Service Associate interview

Q3. Review the company policy

View answer (1)

asked in Guest Service Associate interview

Q4. Wine region you know

View answer (1)

asked in Guest Service Associate interview

Q5. Submit a request

View answer (1)

Guest Service Associate in Hyderabad / Secunderabad

Full Time

·

F&B Service Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 23 Jan 2025

Likes

Good work culture, gives appreciation to their employees when required

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Company culture - Excellent

Dislikes

Less salary in job .

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Guest Service Associate in Hyderabad / Secunderabad

Full Time

·

F&B Service Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 08 Jan 2025

Likes

Best in safety 👏

Company culture - Good

Dislikes

Very less salary, use less cuttings in salary, don't follow the company rules.

Salary - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Read Marriott International Guest Service Associate Reviews based on locations

3.8

Hyderabad / Secunderabad

(8)

4.7

Kochi

(6)

3.8

Jaipur

(4)

1.3

Agra

(4)

4.5

Gurgaon / Gurugram

(4)

Guest Service Associate in Gurgaon / Gurugram

Full Time

·

F&B Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Aug 2024

Likes

The environment of the work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing for dislike

Guest Service Associate in Pune

Full Time

·

Front Office & Guest Services Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Jul 2024

Likes

No Likes

Dislikes

Everything is Pretty Bad there

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

You are reading trusted reviews. Keep reading to find out more about Marriott International.

Guest Service Associate in Agra

Full Time

·

F&B Service Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 21 Jan 2024

Likes

I have joined because of name of Marriott, Marriott World largest brand and top brands but courtyard by Marriott agra do not follow the Marriott role whole hotel

Dislikes

Courtyard by Marriott agra UP india isn't five star, that's dhaba no standard of five star hotel

Salary - Bad
Skill development - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Guest Service Associate in Chennai

Full Time

·

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Jul 2023

Likes

Proud to be a Marriott associate

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel, Travel Within City, Travel Within Country.

Guest Service Associate in Kochi

Full Time

·

F&B Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Nov 2022

Likes

Food and accommodation is good.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Working hours is long.Not getting enough sleep.Stressing

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Guest Service Associate in Hyderabad / Secunderabad

Full Time

·

Front Office Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Oct 2022

Likes

The workplace and the atmosphere specially the team is so generous

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Guest Service Associate in Pune

Full Time

·

Food and Beverage Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 24 Sep 2022

Likes

Nothing is Good In Here

Dislikes

5 Star Hotel Brands in India Has no rules at all.

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Guest Service Associate in Gurgaon / Gurugram

Full Time

·

Front Office Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 01 Dec 2021

Likes

Nothing as i think its a very bad choice of mine to choose marriott as my first job

Dislikes

Everything ;working hours ,no growth, mental pressure, pathetic food in our cafeteria

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Guest Service Associate in Chennai

Full Time

·

F&B Service Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 12 Sep 2023

Likes

Equality, open door police, help full HR

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Timing

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Guest Service Associate in Hyderabad / Secunderabad

Full Time

·

F&B Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 28 Apr 2023

Likes

This best chain hotel and i proud to work to this hotel .. and staff also very helpful

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

duty timing

Work Details

Work timings: Flexible Timings

Guest Service Associate in Surat

Food and Beverage service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 26 Aug 2022

Likes

Actually I like their 5 core values

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Salary structure

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Guest Service Associate in Visakhapatnam

Food & Beverage Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 May 2022

Likes

Talking with the guests

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

No self respect

Work Details

Good

Work timings: Strict Timings

Work related travel: This is a desk job.

Guest Service Associate in Goa

Life Skills / ECA Teacher Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 10 Feb 2021

Likes

The amount of workload put on to the employees on daily basis for more than 12-13 hrs with merely 5-10 mins break taken can actually turn any person into an hardworking and an all rounder :)

Dislikes

There were lot of politics and the management doesn't address our issues and they were biased. Salary paid was very less and it was not at all justified with the amount of work given. Food served in cafeteria was a risk to human health. The on job training was aswell not proper.

Salary - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Goa Marriott Resort and Spa being an hospitality firm where we are trained on being humble, kind, understanding and soft spoken, implies only to the guest but treated the opposite way to employees.

Work days: Rotational Shift (Strict Timings)

Guest Service Associate in In Hyderabad

Front Office & Guest Services Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 May 2021

Likes

I like the environment and like the staff and manger everyone is very helpful.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Working hours

Work Details

My work life in Marriott is very good, I first career is from Marriott. So I like to work in Marriott.

Work timings: Flexible Timings

Work related travel: This is a desk job.

Guest Service Associate in Bangalore / Bengaluru

F&B Service Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 27 Feb 2021

Likes

Yes the time of covid 19 , our company support a lot ...thanx to being with us through difficult time ...

Dislikes

Incriment was very slow ...

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Now its pathetic

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks. My breakthrough came when I joined as an orde... read more

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Guest Service Associate Jobs at Marriott International

Guest Service Associate - Front Office

Kolkata, Mumbai +5

0-4 Yrs

Not Disclosed

Guest Service Associate- Front Office

Kolkata, Mumbai +5

0-5 Yrs

Not Disclosed

Guest Service Associate - F&B Service

Kolkata, Mumbai +5

1-4 Yrs

Not Disclosed

Guest Service Associate - Food and Beverage Service

Kolkata, Mumbai +5

0-1 Yrs

Not Disclosed

GUEST SERVICE ASSOCIATE - FRONT OFFICE

Kolkata, Mumbai +5

0-4 Yrs

Not Disclosed

GSA (Guest Service Associate)

Kolkata, Mumbai +5

1-3 Yrs

Not Disclosed

Guest Service Associate - Food & Beverages

Agra

0-1 Yrs

Not Disclosed

Guest Service Associate - Front Office

Bangalore / Bengaluru

0-4 Yrs

Not Disclosed

Guest Service Associate - Housekeeping

Kolkata, Mumbai +5

1-3 Yrs

Not Disclosed

Guest Service Associate- Housekeeping

Kolkata, Mumbai +5

0-3 Yrs

Not Disclosed

More about working at Marriott International

HQ - Bethesda, Maryland, United States (USA)
Hospitality
10k-50k Employees (India)

People also ask about Marriott International's Guest Service Associates

How is Marriott International to work for?

Marriott International is rated 3.8 out of 5, based on 53 reviews by employees on AmbitionBox. Marriott International is known for Job security which is rated at the top and given a rating of 4.0. However, Work satisfaction is rated the lowest at 3.3 and can be improved. To know first hand how it is like to work at Marriott International read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Marriott International?

According to AmbitionBox ratings, Marriott International employees rate its salary and benefits as 3.4 out of 5. You can know more about Marriott International Salaries at AmbitionBox

How is the work culture at Marriott International?

Work culture is rated 3.8 at Marriott International by 53 employees. While job security is rated 4.0 and work-life balance is rated 3.7 at Marriott International. Read detailed reviews by employees of Marriott International on AmbitionBox.

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Marriott International Guest Service Associate Reviews by Locations

Marriott International Guest Service Associate Hyderabad / Secunderabad Reviews
Marriott International Guest Service Associate Kochi Reviews
Marriott International Guest Service Associate Jaipur Reviews
Marriott International Guest Service Associate Agra Reviews
Marriott International Guest Service Associate Gurgaon / Gurugram Reviews
Marriott International Guest Service Associate Pune Reviews

Marriott International Reviews by Designations

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Marriott International Housekeeping Executive Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 53 Marriott International reviews submitted by Marriott International employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Marriott International is the right company for you. ... 77% of employees reported the working days at Marriott International as Rotational Shift. 64% employees reported the work timings at Marriott International as Flexible timing. Read more

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Marriott International Guest Service Associate Reviews

Marriott International Office Photos

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Marriott International Guest Service Associate Salary

based on 131 salaries

Unlock

₹1 L/yr - ₹4 L/yr

At par with the average Guest Service Associate Salary in India

View more details

Employee Benefits for Marriott International Guest Service Associate

Office cab/shuttle

4 total responses

Free meal

2 total responses

International/On-site exposure

1 total response

Health insurance

5 total responses

+3 more benefits

Compare Marriott International with

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3.9

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4.1

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4.1

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