ITC Hotels Customer Service Associate Reviews

Likes

The company gives you new horizons to explore and grow in terms of professional growth.

Dislikes

There is too much biased based on qualifications of people working.

Likes

AS a good company

Dislikes

promotion

Likes

Standard

Dislikes

Salary on 5th of the month

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good brand . Visionary.

Dislikes

Poor management and leader. Leading in Low self esteem and disrupted staff growth.

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Really good brand to work with if you are looking at building your portfolio. There are people who have immense experience and are in hospitality from 10+ years. You can learn a lot from them. The company takes customers very seriously. So you automatically start picking up on it. Gives you pleasure to work in a place where you are making difference & making people feel happy.

Dislikes

The work life balance is really messed up. Being hospitality the shift timings are very odd, but it comes with the job. But the company need to really work on filling the empty positions & stop over burdening the existing staff. This is the main reason for high attrition in the sector.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

ITC take care of its employees very well

Dislikes

WelcomHotel no proper management, Always has a audit. No staff

Likes

Everything was perfect

Dislikes

Nothing to say dislike

Likes

I like

Dislikes

Company not provide me uniform and locker rooms

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

I like learning about new skills to deal with guests, about ITC , about handling guests, about physical fitness, about baggage handling, about front office check in check outs, about room decorations and preparations of rooms for special occasions, about residence lounge handlings in ITC ROYAL BENGAL, about event hostings, about welcoming celebrities and special guests and above all hospitality.

Dislikes

I didn't get any guidance on my work, neither did I get a mentor nor someone to show us the right path to not just work but maintain consistency with work. My fellow colleagues were also very rude which resulted in my poor networking and a dearth of motivation to work. Lack of positive attitude is also very common.

Likes

There is nothing to like about this hotel.

Dislikes

After five so much of effort & getting multiples nice feedback from guests & delegation this hotel & management haven’t show small gesture towards his employees that they can provide small appreciation letter. Haven’t got single salary benefit & hike is my 06 years at ITC Maurya, New Delhi. Lots of political activity going on inside hotel.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Nothing for likeable very bad work culture they are just money orianted hotel company first time i joined itc hotels but it's scam. They promise 6 monthly offs but got ves 3 or 4 no one bother about it they just say all the time do your budget do make money but don't hire staff less staff but expected from them they will work for 24*7 😀😀 lot's of things to say but that's enough might someone read this from ITC hotels corporate office and take action on that....Read More

Dislikes

Management, they didn't even provide clean washrooms for their staff so nothing likable everything is in bad situation people say itc is big company but they give salaries 4, 5 and 7th on every month if someone don't believe I'll share my account statement.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

It was a pleasant experience to work over there, as the manager, supervisor, HOD even colleagues were awesome. They all were always be there to help each other in difficult times. I would love to rejoin the organisation if I would get the chance

Dislikes

None

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

The team is really supportive, and a few seniors are genuinely good.

Dislikes

The managers are not encouraging and slightly rude, and there is no job security even if you work hard. Growth is based on politics and favoritism.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Big, stable company with job security. Employee friendly policies. Accommodation.

Dislikes

Work life balance, too much politics.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

No likes !!!!

Dislikes

Worst working culture. I have worked in ITC Sonar and Royal Bengal for 12 months as an Finance Associate. Not at all employee friendly. Managers are toxic as hell and continue ego clash happens between managers of one department with managers of other department. They Will hire you on a Fixed Term Contract basis with selling a fake dream of making you permanent after 1 year but doesn't happens. No proper hike, no proper promotion if any employee stays in Contractual basis. No fix timing of work, need to stretch if required....Read More

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

The company has number of activities for their employees, celebrate achievements of employees

Dislikes

The long hour shift with less salary

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.