FedEx Express is rated
4.4 out of 5 stars on
AmbitionBox, based on 28 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
FedEx Express is rated
4.4 out of 5 stars on
AmbitionBox, based on 28 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in FedEx Express Customer Service Executive Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
28 reviews found
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Popular
Customer Service Executive in
Mumbai
Customer service Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 07 Nov 2018
Likes
Its been 3 yrs now , it is good company, but this company pays more salary to newly joined employees which is negative for those who r working since long time , managers and tl are selected from outside , tenured employees r not selected
Dislikes
Pays more salary to newly joined and managers and tl are selected from outside
Work Details
India Fedex applies too much cost cutting, we work in backlogs
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
New Delhi
Full Time
·
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Jul 2022
Likes
Its my first job so that my experience with this company is very Good and all the staff are very helpful & behaviour is Good.
Dislikes
No
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 16 Feb 2023
Likes
The hr and admin is well managed.
Dislikes
They make you work like a slave doing menial tasks. You are forced to do overtime at very menial pay. No job growth. Lots of politics and no support from team leaders or management. All of the good people have left over the years. They will harass you even for taking 2-3 minutes longer loo breaks. People are treated like shit and their customers are too. They underhire and customers don't get their updates on time and all the blame goes to people at the lowest end of the foodchain- the customer care are delivery agents....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Chennai
Full Time
·
Accounting & Taxation Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Jan 2023
Likes
Work culture
Dislikes
Low increment
Customer Service Executive in
Kolkata
Full Time
·
SCM & Logistics Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Apr 2022
Likes
Job security, work culture, management, company policy every thing is perfect
Dislikes
I do not have say anything negative about FedEx bcoz it was the best feeling n experience I have in my entire life. I wish it gets start again in India. I wanted to rejoin. Miss you FedEx
Work Details
Awesome
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
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FedEx Express.
Customer Service Executive in
Chennai
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 29 Jan 2022
Likes
The best ye
Dislikes
Overall managment is good sudden growth cannot be expected in the feild unless u improve ur skills and learn to from your drawbacks
Good work environment and culture.Teammates are quite supportive and the management is very much transparent.
Dislikes
Low salary and no annual appraisal for entry level guys.
Work Details
My overall experience was good.
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai Suburban
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 25 May 2022
Likes
Good working environment,TLs managers and teammates are supportive
Dislikes
Career growth is slow..
Work Details
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 21 Jun 2022
Likes
Not good
Dislikes
Not good
Work Details
Ok
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Nagpur
Operational Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 29 Jun 2022
Likes
Good working premises cooperative staff
Dislikes
Like FedEx no one company I had seen but it's very sad to say that I had leave job due to delhivery.com is taking care of its responsibility & staff is not a part of FedEx.
Work Details
Good
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 27 Mar 2022
Likes
Decent
Dislikes
In the frontline team, we are not allowed to go for admin breaks without asking.
Work Details
Work days: Monday to Friday
(Strict Timings)
Customer Service Executive in
Pune
Quality Assurance and Testing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 May 2021
Likes
Its a very nice organization to work. The overall staff is helpful. Managers and team leaders are supportive. Also i have got lots of things to learn from fedex. I am proud to be an employee of fedex.
Work Details
Work life is amazing.
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Executive in
New Delhi
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 16 Nov 2021
Likes
job security, good culture, supportive team
Dislikes
nothing
Work Details
good
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
SCM & Logistics Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 31 Oct 2020
Likes
Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair
Dislikes
Delay and long process for hikes and salary increment
Customer Service Executive in
Mumbai
Administration Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 Dec 2020
Likes
Very good work culture, supporting manager and team leaders, fellow colleagues fun environment to work in. re-hire policy.
Dislikes
Salary
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Dec 2020
Likes
Supportive
Work Details
Very good
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 11 Jan 2021
Likes
The feeling of being one family. The level of transparency and friendliness shared with superiors.
People also ask about FedEx Express's Customer Service Executives
How is FedEx Express to work for?
FedEx Express is rated 4.4 out of 5, based on 28 reviews by employees on AmbitionBox.
FedEx Express is known for Company culture which is rated at the top and given a rating of 4.4. However, Career growth is rated the lowest at 3.2 and can be improved. To know first hand how it is like to work at FedEx Express read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at FedEx Express?
According to AmbitionBox ratings, FedEx Express employees rate its salary and benefits as 3.4 out of 5. You can know more about FedEx Express Salaries at AmbitionBox
How is the work culture at FedEx Express?
Work culture is rated 4.4 at FedEx Express by 28 employees. While job security is rated 4.2 and work-life balance is rated 4.3 at FedEx Express. Read detailed reviews by employees of FedEx Express on AmbitionBox.
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FedEx Express Customer Service Executive Reviews by Locations