Fareportal Customer Success, Service & Operations Department Reviews

Likes

Great Place to work

Dislikes

No Promotion, No Job security,

Likes

Work from home, Lucrative Incentive, Work-life balance.

Dislikes

Slow promotion, Poor management between Tl’s and their team

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Two points I can remember. The IT team is prompt to attend to any issues. The other is the HR team which never delays in one task only and always completes it in time. It is to issue warning letters or to terminate an employee for which there is no delay.

Dislikes

Firstly it is the company policy. The customer needs to be cheated to keep the top management happy. However if the customer realizes and calls back, then the top management fires the agent. If the agent charges incorrect service fee then the agent loses his incentive however the excess amount charged does not go back the customer , rather gets distributed amongst the top executives as their incentive. Cheating, fraudulent practices and misrepresentation to the customer are the work culture priorities in Fareportal<mark style="background-color: #fff5e4;">. Internally the top management needs to be pampered always rather than one doing their own work religiously for promotion</mark>. Furthermore if an advisor follows the company policy after consulting their floor support or their team leader and the customer is still not ready to accept, the top management decides to terminate the service of the advisor under false grounds and will raise false evidences of errors committed by the advisor which the advisor is not allowed to defend. If an advisor travels in office transport however cannot avail due to work load suffers money deduction from the pay package towards penalty. During work from home, they will insist of the employee to get broadband services however question of reimbursement for the charges are ruled out....Read More

Work Details

Resolving customer complaints

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Great company to work with and good environment and good appraisal. Fareportal is helping us and protecting our jobs in this crisis.

Dislikes

Fine

Work Details

I a m in audit and working here from the last 12 years.

Work days: Monday to Friday (Flexible Timings)

Employee Benefits

Outing and fun activities and skill development

Likes

Good environment best leader ship like higher management so I am good working for 6 years and company provide all employee CAB and meal best transport best HR Best Admin.

Dislikes

for last 3 years so many change no appraisal no career growth no job security because new Manger and HOD behavior they are not good and he is approach his personal contact person.

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

Good work environment. Teammates are supportive and the management is transparent. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.

Work Details

The job is quite interesting. I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.