Sr. Engineer - SCCM

Title: Sr. Engineer - SCCM

Location: Gurgaon, India

Type: Hybrid (work from office)

Job Description

Who We Are:

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.

HIGHLIGHTS:

• Fareportal is the number 1 privately held online travel company in flight volume.
• Fareportal partners with over 500 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.
• 2019 annual sales exceeded $5 billion.
• Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.
• Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.

Roles and Responsibilities :

• Assist in the implementation, and maintenance of the organizations desktop environments, including installation, upgrades, high-level troubleshooting, and Windows and Mac OS software deployment.
• Ensure compliance with IT policies and security best practices.
• Provide Tier II support for system images, virtual environments, and Mac OS Management.
• Oversee hardware and software deployment projects assigned to the Desktop Support team.
• Create standard operating procedures (SOPs) and update existing SOPs for specialized technical support.
• Troubleshoot and resolve issues related to Windows OS, Active Directory, Group Policies, and endpoint security.
• Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure.
• Work on ITSM processes such as incident management, service requests, and change requests using tools like Manage Engine, Jira, or similar platforms.
• Perform root cause analysis (RCA) and problem management for recurring IT issues.
• Document and record all support activities through the ticketing system.
• Conduct regular system checks and maintenance to ensure optimal performance.
• Assist in software deployment and updates.
• Provide technical guidance and training to junior support staff.
• Administer and manage SCCM (System Center Configuration Manager) for software deployment, patch management, and system updates.
• Develop and maintain automation scripts (PowerShell, VBScript, etc.) to improve support efficiency and reduce manual tasks.
• Document troubleshooting steps, automation workflows, and knowledge base articles to enhance self-service capabilities.
• Application packaging and deployment
• Configure SCCM tool for servers & end points
• Produce asset inventory reports in SCCM
• Manage Domain Group Policies
• Suggest improvements in patch management, tracking application assets
• Strong problem-solving and trouble-shooting skills
• Recommend improvements in technologies and processes to increase availability & uptime
• Problem management (Review incidents for elimination/reduction)

Required Skills:

• Should have at least 4-5 years of experience in managing SCCM.
• Bachelors Degree in Computer Science, Information Systems, Engineering, or technical discipline
• Microsoft Windows Patching and Application packaging and deployment through SCCM
• Excellent knowledge of Reporting in SCCM.
• Professional certifications (MSCE, MCP, MCSA)
• Excellent knowledge of Active Directory and Group policies
• Strong understanding of IT security policies and practices
• Experience with server diagnostic, monitoring and analysis tools
• Understanding of Microsoft Server OS
• Sharp troubleshooting skills
• Ability to work independently
• Aptitude for learning new technology, interest in professional development
• Quick learner and able to deal with a wide range of issues.
• Strong analytical skills and able to collate and interpret data from various sources.

Preferred Skills :

• Strong Technical Skills in desktop hardware, OS and applications support.
• Good communicator with a natural aptitude for dealing with people.
• Should be a team player.
• Quick learner and able to deal with a wide range of issues.
• Good analytical skills and able to collate and interpret data from various sources
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Certification such as MCITP, MCSE, MCP will be an advantage.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.