EXL Service Senior Customer Service Executive Reviews
based on 9 reviews
Updated 12 May, 2023
Overall Rating
3.8/5
How AmbitionBox ratings work?
Category Ratings
3.9
Job security
3.5
Skill development
3.4
Company culture
3.4
Work-life balance
3.3
Work satisfaction
3.1
Salary
3.1
Promotions
EXL Service is rated
3.8 out of 5 stars on
AmbitionBox, based on 9 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
EXL Service is rated
3.8 out of 5 stars on
AmbitionBox, based on 9 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in EXL Service Senior Customer Service Executive Reviews
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9 reviews found
for
"salary"
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Senior Customer Service Executive in
Pune
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
4.0
Skill development
5.0
Job security
4.0
Promotions
4.0
Work satisfaction
5.0
Company culture
4.0
Work-life balance
posted on 24 Apr 2022
Likes
Good work culture job security & management
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good
Dislikes
Salary is decent and career growth is slow
Work Details
Good scope for freshers and will say I got chance for multiple skills
Work days: Monday to Friday
(Strict Timings)
Senior Customer Service Executive in
Pune
General Insurance Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
3.0
Skill development
3.0
Job security
3.0
Promotions
3.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 18 Apr 2022
Likes
Everything is ok
Dislikes
Compensation CTC plan should increase with as per market value who has already stayed with organization last 5-10 years experience
Senior Customer Service Executive in
Noida
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Salary
2.0
Skill development
3.0
Job security
2.0
Promotions
3.0
Work satisfaction
3.0
Company culture
2.0
Work-life balance
posted on 20 May 2021
Likes
Good opportunity to grow skill and knowledge.
Dislikes
Salary is too low and career growth is slow.
Salary - Poor
Skill development - Poor
Promotions - Poor
Work-life balance - Poor
Work Details
Work days: Monday to Friday
(Flexible Timings)
Senior Customer Service Executive in
Magarpatta
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
4.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 29 Oct 2020
Likes
Free environment
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Low salary
Work Details
Exl work life is so good, no pressure
Work timings: Strict Timings
Senior Customer Service Executive in
Gurgaon / Gurugram
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Salary
4.0
Skill development
4.0
Job security
3.0
Promotions
5.0
Work satisfaction
4.0
Company culture
5.0
Work-life balance
posted on 13 Sep 2017
Likes
I am so lucky to worked with exl where all seniors and colleagues are very supportive. If I talk about environment, very positive, friendly relationship between superior and subordinate. Even if I got chance to join exl, I will definitely join exl.
Skill development - Good
Job security - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent
Dislikes
I think overall company is a good but there is one problem that salary is not sufficient and not getting good appraisal as I was hired on low package but still not got good appraisal. Career growth it will take time as I'm looking for hr job but not getting opportunities.
Work Details
I'm quiet happy with exl and learn lot of things.
Work days: Rotational Shift
(Flexible Timings)
Senior Customer Service Executive in
Magerpatta Pune tower 1
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Salary
3.0
Skill development
3.0
Job security
3.0
Promotions
3.0
Work satisfaction
3.0
Company culture
5.0
Work-life balance
posted on 12 May 2023
Likes
no work pressure.
Work-life balance - Excellent
Dislikes
Salary low paying
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Pune
General Insurance Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Salary
2.0
Skill development
3.0
Job security
2.0
Promotions
1.0
Work satisfaction
2.0
Company culture
2.0
Work-life balance
posted on 10 Sep 2017
Likes
Nothing
Dislikes
Salary, appraisal, travel
Salary - Poor
Skill development - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor
Work Details
Work days: Rotational Shift
(Flexible Timings)
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EXL Service.
Senior Customer Service Executive
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 29 Mar 2018
Likes
Work environment
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
According to the work complexity, salary is not good.
People also ask about EXL Service's Senior Customer Service Executives
Is EXL Service a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 9 employee reviews, it's clear that most senior customer service executives have an average experience working at EXL Service. Job security holds the highest rating at 3.9, while salary is rated the lowest amongst all factors at 3.1. Read reviews about job security and salary on AmbitionBox.
Does EXL Service pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, EXL Service senior customer service executives rate their salary and benefits at 3.1 out of 5, based on 9 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about EXL Service's senior customer service executives salaries here and to read reviews specifically about salary and benefits at EXL Service for senior customer service executives, click here.
How is the work culture at EXL Service for Senior Customer Service Executives?
Work culture at EXL Service for senior customer service executives is rated 3.4 out of 5 by 9 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at EXL Service for senior customer service executives, click here.
How is the job security at EXL Service for Senior Customer Service Executives?
Based on 9 reviews on AmbitionBox, EXL Service's senior customer service executives rate job security at 3.9 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at EXL Service for senior customer service executives, click here.
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