Croma is rated
3.8 out of 5 stars on
AmbitionBox, based on 27 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Croma is rated
3.8 out of 5 stars on
AmbitionBox, based on 27 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Croma Customer Service Associate Reviews
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27 reviews found
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Popular
Customer Service Associate in
Kolhapur
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 05 Aug 2024
Likes
Being a Tata company its has good work life balance and job security...
Dislikes
Even though you job is secure there is no growth,nor there is any increment.. company does not care how many years you gave to them.. average salary increment in 400-600/year
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Mumbai
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 30 Aug 2024
Likes
Working Culture
Dislikes
Employee are way struggles for higher destinations
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Hyderabad / Secunderabad
Full Time
·
Retail & B2C Sales Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 27 Oct 2023
Likes
It is a good company but the higher level management who is sitting in HO is not at all bothering about employees and their salaries, incentives. Apprisel rating is 4 out of 5. The increment is 500 per month but in increment showing 10k increased per year after all deduction it comes to 150rs per month increment. This is the company policy.
Dislikes
Increment and promotions
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 07 Dec 2023
Likes
Job security on current
Dislikes
About management of people
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Mumbai
Full Time
·
Retail Store Operations Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 28 Jul 2023
Likes
Although I like to good electronic products knowledge and that will be helpful to further...
Dislikes
Now, we observed that some managers don't talk politely with staffs and if we do highlighted to hr but they are also dull,
Work Details
Work timings: Flexible Timings
Customer Service Associate in
New Delhi
Full Time
·
After Sales Service & Repair Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 17 Oct 2023
Likes
Ambiance
Dislikes
Croma doesn’t promote its staff. It’s hires from outside
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
Croma.
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Mumbai
Full Time
·
CSA Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 07 Oct 2020
Likes
Good work culture. Providing job security during this tough time.
Dislikes
None
Work Details
Job is quite interesting
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Jalandhar
Full Time
·
Sales Support & Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Jan 2020
Likes
All gud
Dislikes
Nothing
Work Details
Customer service associate
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate (working remotely)
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 25 Jul 2023
Likes
Good beacuse tata name and store support
Dislikes
Dislike
Some time dislike
Work Details
Work timings: Flexible Timings
Customer Service Associate in
Phoniex mall,velacherry,chennai
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Nov 2023
Likes
Always ultimate and all managers and staff to be in friendly manner
Dislikes
Nothing to say,always croma was ultimate
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Aishwaryam one Chinchwad A194
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 08 Nov 2022
Likes
The insensitive structure is best in the retail
Dislikes
Job start In time is perfect but no out time , we will not able to celebrate festival at home .
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Associate
Customer service division Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 27 May 2019
Likes
The company is not provided a transport but I love a part of Tata Croma (IRL)...
And that is not like BPO office its like a Corporate Office And one thing I'm worked in Croma head office.
Dislikes
Actually the Croma back office is ram down from hyderabad to Mumbai at Clint place but they are not provided transport because we don't know Mumbai and Mumbai traffic.
And another one thing is the increment is low.
Rest other is Good.
Work Details
Work timings: Strict Timings
Customer Service Associate in
Nashik
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 Apr 2022
Likes
Environment
Dislikes
Everything is awsome
Work Details
Good
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Gwalior
Enterprise & B2B Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 30 Aug 2020
Likes
GOOD WORK IN ENVIRONMENT AND CULTURE TEAM ARE IS SUPPORTIVE AND THE MANAGEMENT IS TRANSPARENT. COMPANY POLICY ARE GOOD AND DAY GOOD SALARY HIKE AND EVERYONE BONUS.
Dislikes
Where is lot of policy and the management does not address our issue salary is decent but career growth is slow .
People also ask about Croma's Customer Service Associates
How is Croma to work for?
Croma is rated 3.8 out of 5, based on 27 reviews by employees on AmbitionBox.
Croma is known for Job Security which is rated at the top and given a rating of 4.5. However, Career growth is rated the lowest at 2.8 and can be improved. To know first hand how it is like to work at Croma read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Croma?
According to AmbitionBox ratings, Croma employees rate its salary and benefits as 3.4 out of 5. You can know more about Croma Salaries at AmbitionBox
How is the work culture at Croma?
Work culture is rated 3.9 at Croma by 27 employees. While job security is rated 4.5 and work-life balance is rated 4.1 at Croma. Read detailed reviews by employees of Croma on AmbitionBox.
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Croma Customer Service Associate Reviews by Locations