Croma Senior Customer Service Executive Reviews

Likes

This company good at on 2008 eara but not yet because there is to much cros cutting like incentives and most important very very lo increments and also they changed there processor like ther is no any RNR no apny appreciations and no any get to gather they focused only for sale and they are not good on this platform because there isto much prices issues. I tell you one thing if you are a customer and you select a Washing machine and told them the croma staff that give me a best discount i want this and you talk to your manager that customer want a discount and you now what he said his firt word is there any warrant yes or no if you say i have pich him warranty and he is not interested to take warranty so your manager didn't give you best price most of the time because he has pressurised with store manager and store manager pressurised with the cluster manager so this is not a way of selling products if customer need a warranty so he will Definitely take it and if you pressurised him to take warranty so he fells uncomfortable and he will left to your store and he will not coming again Definitely So please please make it on a proper manner way and please respect your staff and incrise ther salaries because they cany service on that much salary If i tell you that you are join croma as a sales staff and your salary is fresher 11500 and experience 16500 could you service in a month because your personal pocket money i thing 5000 minimum what salary you provide to your family your house retn 5000 your electricity bill 1300 and your rasion bill 5000 minimum and if in your family member have any illness or other problems so you can not manage your life is going to hell so please incrise croma staff salary Atlisit 24500 please guise try to understand. Thank you...Read More

Dislikes

Please read above mentioned

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Likes

Learning skill is good and customer satisfaction is good

Dislikes

No promotion and growth, Salery is very bed as compared to anthor brand and company’s over all

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It's good only for customer not for staff

Dislikes

Too much mental stress less pay continuously cost cutting many left the job switched to other companies for last 2 year only 300rs increment more than mentioned working hours and multi job roles you have to do everytime manager threatens if we don't do it than he will fire or issue warning letter work culture is too bad.

Likes

There is nothing to like

Dislikes

All the things are dislike only in croma. Croma is a worst place to work. No employee benefits example no appraisal. There is no simplicity in process. HR is also very bad. Store manager is very rude. No respect for employees. Croma is not even good for customers also, after sales service is very bad in croma. Worst place

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Being a Tata company its has good work life balance and job security...

Dislikes

Even though you job is secure there is no growth,nor there is any increment.. company does not care how many years you gave to them.. average salary increment in 400-600/year

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Good culture

Dislikes

No job security

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

The entire hr department commit wrong details to there employees

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Everything. Support for staff. No transparency

Dislikes

Nothing, something happened in every organisation

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within Country.

Likes

It's a over all very good company to learn and earn. What actually make the company good is it's good people young age people giving their best... You will earn and grow in ur corporate career.

Dislikes

In Retail industry where ever u goo.... Expect a long extended hours of working during festives.... Rest off season it's chill

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

It's good company to work

Dislikes

Not dislike this my own decision becouse I have not comfortable to work in satna I have not shifted our family Bhopal to satna so much gap with living standards.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves International Travel, Travel Within Country.

Likes

You can increase your package if you are switching to croma

Dislikes

Every thing be it work culture work ethics work life balance ,no appraisal no encouragement full of pressure condition

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

I wanted to quickly share some observations about our previous work environment. I feel we've made strides in certain areas, while others could use some improvement. Open communication has been a real strength, fostering a more collaborative atmosphere. However, I think we could benefit from revisiting some organizational processes. This could streamline workflows and boost overall efficiency. I'm happy...Read More

Dislikes

Not too much

Likes

Nice experience I work 11 month as a apprentice

Dislikes

As an apprentice, it's important to receive advance notice about the end date to plan for future opportunities. However, I was informed on my last day at 4 PM and had to complete everything by 6 PM, leaving very little time to wrap up documents and other tasks.

Likes

Nothing

Dislikes

Lots of pressure.. no genuine target.. They make store manager profile only for meeting... Always senior manager doing meeting They have to change strategy because they do same thing from 16 year and company are still in losses and they are promoted to upper level. I think they don't know how to utilise Store manager profile because they have to change strategy or no need to hire sm profile.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

When I first started at work, everything seemed great, but as time went on, it just got worse.

Dislikes

The company has its upsides, but the management really doesn't seem to care about their employees. No matter how long you work there, you won't get any appreciation or respect. The yearly salary increases are pretty disappointing only around Rs 500 to Rs 1000. Promotions feel like a joke; I've been there for five years and I’m qualified for a promotion, but they still haven't given me a chance. That's why I decided to leave. The pay structure is not great either....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Tata Croma is a platform where a person can learn while earn. Here every month training and knowledge classes are done for all employees. Salary and incentives are huge if an employee can focus on what to sell to get huge incentives. Other than this company culture is very good about technology along with sustainability.

Dislikes

Working hours and HR roles are not upto the mark. They ask store managers for any type of decisions.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.