Croma Senior Customer Service Executive Reviews

Likes

This company good at on 2008 eara but not yet because there is to much cros cutting like incentives and most important very very lo increments and also they changed there processor like ther is no any RNR no apny appreciations and no any get to gather they focused only for sale and they are not good on this platform because there isto much prices issues. I tell you one thing if you are a customer and you select a Washing machine and told them the croma staff that give me a best discount i want this and you talk to your manager that customer want a discount and you now what he said his firt word is there any warrant yes or no if you say i have pich him warranty and he is not interested to take warranty so your manager didn't give you best price most of the time because he has pressurised with store manager and store manager pressurised with the cluster manager so this is not a way of selling products if customer need a warranty so he will Definitely take it and if you pressurised him to take warranty so he fells uncomfortable and he will left to your store and he will not coming again Definitely So please please make it on a proper manner way and please respect your staff and incrise ther salaries because they cany service on that much salary If i tell you that you are join croma as a sales staff and your salary is fresher 11500 and experience 16500 could you service in a month because your personal pocket money i thing 5000 minimum what salary you provide to your family your house retn 5000 your electricity bill 1300 and your rasion bill 5000 minimum and if in your family member have any illness or other problems so you can not manage your life is going to hell so please incrise croma staff salary Atlisit 24500 please guise try to understand. Thank you...Read More

Dislikes

Please read above mentioned

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Likes

Learning skill is good and customer satisfaction is good

Dislikes

No promotion and growth, Salery is very bed as compared to anthor brand and company’s over all

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It's good only for customer not for staff

Dislikes

Too much mental stress less pay continuously cost cutting many left the job switched to other companies for last 2 year only 300rs increment more than mentioned working hours and multi job roles you have to do everytime manager threatens if we don't do it than he will fire or issue warning letter work culture is too bad.

Likes

There is nothing to like

Dislikes

All the things are dislike only in croma. Croma is a worst place to work. No employee benefits example no appraisal. There is no simplicity in process. HR is also very bad. Store manager is very rude. No respect for employees. Croma is not even good for customers also, after sales service is very bad in croma. Worst place

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Being a Tata company its has good work life balance and job security...

Dislikes

Even though you job is secure there is no growth,nor there is any increment.. company does not care how many years you gave to them.. average salary increment in 400-600/year

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Good company

Dislikes

Nothing ,I feel good in all

Likes

Dislikes

Likes

Likes

Nothing to like as such

Dislikes

Every thing. Seniors don't follow 9 hours job they call u later night or early in the morning for any silly data requirement asked by Head HR who is a Annu Kapoor character of Dream girl. Work Culture is pathetic here . HRs are treated as donkeys here. Only name of Ratan Tata ji is good here whom every one respects . Also there is one Takluuu in Process who daily changes process which impacts all organization employees. U have been reprimanded for others wrong deed. Those who are good at licking of Head HR have got promoted here....Read More

Work Details

Work days: Alternate Saturday off

Work related travel: This job involves Travel Within City.

Likes

Job security and TCOC and POSH laws

Dislikes

Salary, no Personal life , can't take food and sleep on time , Internal Politics and Romours spreading...

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing! Literally!!

Dislikes

Work is completely manual, they are relying on Excel and probably now have started ERP implementation. Work life balance is nil, no holidays for festivals, managers will cry to give permission for leaves. No growth, complete politics.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Environment work culture

Dislikes

Work life balance, mentally harmful work satisfaction is not good, excessive work load and sale pressure

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

It's only name sake Tatas. The culture is purely of complete corporate politics and ambiguity. No role clarity, structure changes almostvevety year, focus changes every 3-4 months so no consistency.

Dislikes

There is too much confusion, bosses always talk about job insecurity. Too much office politics. The environment is toxic.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

The work culture and policies of croma are really worthy and give employee satisfaction relief to us.

Dislikes

It is not about croma but as the managers are also part of the organisation. I really feel that dur to personal issues people delying it someone's growth is not good.

Likes

I like the Processes else nothing to like here

Dislikes

Lots of pressure of sales and VAS targets Managers always consumed in ungenuine meetings. Company doesn’t care about your physical and mental health. Internal promotions is like you’re just changing the name of your current profile with minimal salary hike. Lots of politics. No one care for your efforts just results are matters. Youwill get zero support or response from you reporting manager and entire HR team when u need specially when it is some personal ask. Overall company destroying employees personal life to achieve their targets with ungenuine ask....Read More

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

It should be explained to the company manager that instead of finding faults, they should try to correct them.

Dislikes

Emails are sent on small matters. No, we are not. It is understood whether it is our mistake or not. And if it is not our mistake then we are trapped. If I post to my manager then no one else except him should have the right to stop me and whenever mistakes are made then it is better to solve the problem instead of sending mail and getting trapped without any mistake.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.