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CMS IT Services

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based on 2.6k Reviews

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CMS IT Services Senior Customer Support Engineer Reviews

Updated 29 Nov, 2024

Overall Rating

3.2/5

based on 48 reviews

Rating distribution

5

8 (16.7%)

4

10 (20.8%)

3

11 (22.9%)

2

6 (12.5%)

1

13 (27.1%)

Category Ratings

3.3

Job security

3.1

Company culture

3.0

Work-life balance

3.0

Skill development

2.9

Work satisfaction

2.5

Salary

2.3

Promotions

What employees say about CMS IT Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

61% employees reported

Flexible timing

44% employees reported

No travel

73% employees reported

View more detailed insights

CMS IT Services is rated 3.2 out of 5 stars on AmbitionBox, based on 48 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction wi ... Read more

CMS IT Services is rated 3.2 out of 5 stars on AmbitionBox, based on 48 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in CMS IT Services Senior Customer Support Engineer Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

48 reviews found

Sort by: Popular

Senior Customer Support Engineer in Mumbai

IT Support Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 23 Nov 2021

Likes

Feels like govt employees where any procedure can take time

Dislikes

Since 2019 company facing financial crises so most of the time salary got delayed no additional activities taken by organization for carrier growth and no diwali compensation even gifts also not given to any employee. No allownces in wFH during covid

Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Poor

Work Details

4 out of 10

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

HCLTech

An opportunity to work for Fortune 500 companies

The biggest brands, the bravest work.

Senior Customer Support Engineer in Kolkata

Full Time

·

Hardware Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 29 Nov 2024

Likes

Supporting Engineers Are very friendly.

Skill development - Good

Dislikes

Company not provide any kinds of bonus.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Support Engineer in Kolkata

Full Time

·

IT Support Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 04 Oct 2024

Likes

Job security

Job security - Excellent

Dislikes

Apresal poor, salary poor

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad

Senior Customer Support Engineer in Bangalore / Bengaluru

Full Time

·

IT Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 10 Nov 2023

Likes

I like working at CMS IT Services because it is a dynamic and innovative company that offers many opportunities for learning and growth. I enjoy collaborating with my colleagues on challenging projects and delivering high-quality solutions to our clients. I also appreciate the supportive and flexible work environment that allows me to balance my personal and professional goals.

Skill development - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

We are facing a serious issue regarding our compensation and communication. We have not received our salaries on time, and we have not received any satisfactory explanation from the management. This is affecting our morale and productivity,

Senior Customer Support Engineer in Bangalore / Bengaluru

Full Time

·

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Apr 2023

Likes

I like all the things about CMS IT services because here learn so many things i have improved technical and communication skills.cms is very supportive Company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

i don't like anything about this Company's

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Read CMS IT Services Senior Customer Support Engineer Reviews based on locations

2.6

Mumbai

(15)

3.7

Hyderabad / Secunderabad

(5)

Senior Customer Support Engineer in Mumbai

Full Time

·

Engineering Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Oct 2023

Likes

Company is very good. Team member was supported.

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No

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company

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Senior Customer Support Engineer in Mumbai

Full Time

·

IT Network Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 16 Apr 2023

Likes

Because there's a lot to learn

Skill development - Good
Work satisfaction - Good

Dislikes

Because there is no salary growth here.

Salary - Poor
Promotions - Poor
Company culture - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about CMS IT Services.

Senior Customer Support Engineer in Mumbai

Full Time

·

Technology / IT Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 03 Oct 2023

Likes

Nothing to like

Dislikes

Very poor service salary issue after resignation FNF done after 6-7 months

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Senior Customer Support Engineer in Mumbai

Full Time

·

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 17 Jun 2023

Likes

Nothing

Dislikes

worst company i ever worked

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday

Work related travel: This is a desk job.

Senior Customer Support Engineer in Hyderabad / Secunderabad

Full Time

·

Hardware Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Apr 2022

Likes

Nice Experience

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Senior Customer Support Engineer in Mumbai

Full Time

·

IT Network Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 25 Aug 2021

Likes

Useless company.

Dislikes

This is fake company and selfish management

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Senior Customer Support Engineer in Hyderabad / Secunderabad

Full Time

·

IT Network Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 06 Apr 2023

Likes

It was not good for me

Dislikes

Work Pressure is most

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Support Engineer in Bharuch

Full Time

·

IT Network Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 10 Apr 2021

Likes

It's good for beginners to learn ..............

Skill development - Good
Job security - Good

Dislikes

Salary increment problem, working environment basid on client behaviour. Some of are good and some are politics. Backup engginer is not provided when needed the most urgent at side. Work load due to manpower issue.

Work Details

Very good experience with the company to learn new things at Clinet side project.

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Engineer in Gurgaon / Gurugram

Full Time

·

Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 14 Jul 2023

Likes

Nothing is Good About CMS

Dislikes

Very Bad company

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Senior Customer Support Engineer in Mumbai

Full Time

·

IT support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 18 Dec 2019

Likes

They always support & appreciate to your hard work.

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary growth

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Engineer in Mumbai

Full Time

·

IT Support Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 31 Jan 2023

Likes

Job security with less salary package.

Work-life balance - Good

Dislikes

No promotion and no salary increment.

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Support Engineer in Gurgaon / Gurugram

Full Time

·

IT Network Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 03 Aug 2018

Likes

learning

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Travel, Work-Life Balance and Career Growth

Work Details

Work days: Monday to Saturday (Strict Timings)

Senior Customer Support Engineer in Mumbai

IT Network Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 08 Apr 2022

Likes

Reporting Manager is good & helpful. Advices when required. Also responds to email & interveins when required for closing long pending tickets.

Dislikes

HR response is little poor. For any HR related queries, usually won't get immediate response. Regressive follow up needs to be done for spares. Regarding leave difficult to get. No over time payment. Free Internal Training session's and promotion not happening. Reimbursement process of conveyance is time consuming. It takes months time or sometimes more. Salary structure not clear.

Salary - Poor
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

Self learning ability is must here.

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Support Engineer in Thane

IT Network Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Jun 2022

Likes

CMS will never leave you in any situation like government jobs, excellent culture and policies here.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Support Engineer in Hyderabad / Secunderabad

Customer support Engineer Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 07 Apr 2022

Likes

I am working in CMS IT Services last 8 years thanks 🙏

Work satisfaction - Good

Dislikes

Not given employees minimum salary about that works.

Skill development - Poor
Job security - Poor
Promotions - Bad

Work Details

Free time

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

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More about working at CMS IT Services

HQ - Bangalore,Karnataka, India
IT Services & Consulting
1k-5k Employees (India)
Internet
Retail
Fashion & Textile

People also ask about CMS IT Services's Senior Customer Support Engineers

How is CMS IT Services to work for?

CMS IT Services is rated 3.2 out of 5, based on 48 reviews by employees on AmbitionBox. CMS IT Services is known for Job security which is rated at the top and given a rating of 3.3. However, Career growth is rated the lowest at 2.3 and can be improved. To know first hand how it is like to work at CMS IT Services read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at CMS IT Services?

According to AmbitionBox ratings, CMS IT Services employees rate its salary and benefits as 2.5 out of 5. You can know more about CMS IT Services Salaries at AmbitionBox

How is the work culture at CMS IT Services?

Work culture is rated 3.1 at CMS IT Services by 48 employees. While job security is rated 3.3 and work-life balance is rated 3.0 at CMS IT Services. Read detailed reviews by employees of CMS IT Services on AmbitionBox.

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CMS IT Services Senior Customer Support Engineer Reviews by Locations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 48 CMS IT Services reviews submitted by CMS IT Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if CMS IT Services is the right company for you. 61% of empl...oyees reported the working days at CMS IT Services as Monday to Saturday. 56% employees reported the work timings at CMS IT Services as Strict timing. Read more

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CMS IT Services Senior Customer Support Engineer Salary

based on 186 salaries

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₹2 L/yr - ₹5.5 L/yr

26% less than the average Senior Customer Support Engineer Salary in India

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Employee Benefits for CMS IT Services Senior Customer Support Engineer

Health insurance

2 total responses

Job/Soft skill training

3 total responses

Retirement benefits

0 total responses

Office cab/shuttle

0 total responses

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