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CMS IT Services

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3.1

based on 2.6k Reviews

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CMS IT Services Senior Customer Support Engineer Mumbai Reviews

Updated 28 Oct, 2023

Overall Rating

2.6/5

based on 15 reviews

Rating distribution

1 (6.7%)

6 (40.0%)

2 (13.3%)

5 (33.3%)

Category Ratings

2.6

Skill development

2.5

Work satisfaction

2.4

Company culture

2.4

Job security

2.4

Work-life balance

1.9

Salary

1.8

Promotions

What employees say about CMS IT Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

62% employees reported

Flexible timing

38% employees reported

No travel

83% employees reported

View more detailed insights

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Top Mentions in CMS IT Services Senior Customer Support Engineer Mumbai Reviews

15 reviews found

Sort by: Popular

Senior Customer Support Engineer in Mumbai

Full Time

Engineering Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Oct 2023

Likes

Company is very good. Team member was supported.

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Senior Customer Support Engineer in Mumbai

Full Time

IT Network Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 16 Apr 2023

Likes

Because there's a lot to learn

Skill development - Good
Work satisfaction - Good

Dislikes

Because there is no salary growth here.

Salary - Poor
Promotions - Poor
Company culture - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Support Engineer in Mumbai

Full Time

Technology / IT Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 03 Oct 2023

Likes

Nothing to like

Dislikes

Very poor service salary issue after resignation FNF done after 6-7 months

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Engineer in Mumbai

Full Time

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 17 Jun 2023

Likes

Nothing

Dislikes

worst company i ever worked

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday

Work related travel: This is a desk job.

Senior Customer Support Engineer in Mumbai

Full Time

IT Network Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 25 Aug 2021

Likes

Useless company.

Dislikes

This is fake company and selfish management

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Senior Customer Support Engineer in Mumbai

Full Time

IT support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 18 Dec 2019

Likes

They always support & appreciate to your hard work.

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary growth

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Engineer in Mumbai

Full Time

IT Support Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 31 Jan 2023

Likes

Job security with less salary package.

Work-life balance - Good

Dislikes

No promotion and no salary increment.

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about CMS IT Services.

Senior Customer Support Engineer in Mumbai

IT Network Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 08 Apr 2022

Likes

Reporting Manager is good & helpful. Advices when required. Also responds to email & interveins when required for closing long pending tickets.

Dislikes

HR response is little poor. For any HR related queries, usually won't get immediate response. Regressive follow up needs to be done for spares. Regarding leave difficult to get. No over time payment. Free Internal Training session's and promotion not happening. Reimbursement process of conveyance is time consuming. It takes months time or sometimes more. Salary structure not clear.

Salary - Poor
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

Self learning ability is must here.

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Senior Customer Support Engineer in Mumbai

IT Support Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 23 Nov 2021

Likes

Feels like govt employees where any procedure can take time

Dislikes

Since 2019 company facing financial crises so most of the time salary got delayed no additional activities taken by organization for carrier growth and no diwali compensation even gifts also not given to any employee. No allownces in wFH during covid

Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Poor

Work Details

4 out of 10

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Support Engineer in Mumbai

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 28 Oct 2019

Likes

Very useless Company, Please do not join it.

Dislikes

Very useless service from hr

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Senior Customer Support Engineer in Mumbai

Contractual

Information Technology Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 24 Nov 2022

Likes

No thing , no support from manager, hr are very less support and resonpsivies

Dislikes

Salary, manager,. Hr, and settlrment

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Alternate Saturday off (Strict Timings)

Senior Customer Support Engineer in Mumbai

Mis Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Feb 2019

Likes

Nothing

Dislikes

Everything,work life,no skill development,no salary growth,no response from hr

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

I am depoted at client side hear client are good but my own organization does care about what his employee is doing,do the employee doing fine ,they think that we are bug leave us,no response from lead,manager,hr

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Engineer in Mumbai

It Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 05 Feb 2018

Likes

Their is no proper enviornment ,no proper mangement,they don,t care about their employee at depotation at cleintside beside that manager have very impoper response to their collegue no increament at all,even hr are irrresponsible

Dislikes

Everything,workenvironment,no innovation,noappersal,no salary,politics,no learningsupport no carrer growth

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Engineer in Mumbai

IT Network Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 02 Aug 2018

Likes

Good team mates

Skill development - Good
Job security - Good
Promotions - Good

Dislikes

Not salary growth.

Salary - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Engineer in Mumbai

IT Network Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 21 Nov 2018

Likes

It is good company for fresher.

Job security - Good

Dislikes

Work culture and salary not given as per merit

Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Top trending discussions

View All

I have below 2 offers. which one to join. Need some guidance. 1. Luxoft - 32 fixed lpa. WFH. 1 lac joining bonus. 2. TCS - 31 fixed . over all ctc - 36. no WFH. 2 lac joining bonus (temporarily hybrid 3 days in client location which is near to my place till the time assigned to same project)

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 15 CMS IT Services reviews submitted by CMS IT Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if CMS IT Services is the right company for you. 62% of empl...Read more