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based on 24.2k Reviews

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Amazon Customer Support Executive Reviews

based on 186 reviews
Updated 18 Jan, 2025

Overall Rating

4.4/5
How AmbitionBox ratings work?

Category Ratings

4.4

Company culture

4.3

Salary & Benefits

4.3

Work-Life balance

4.2

Skill development

4.1

Work Satisfaction

4.1

Job Security

3.8

Promotions/Appraisal

Top Mentions in Amazon Customer Support Executive Reviews

186 reviews found

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Top Amazon Customer Support Executive Interview Questions

Q1. How to handle the system and all including desktop.
Q2. How do you respond if you don't know the answer to a customers question?

Get interview-ready with top interview questions

View all 9 questions
Q3. What is customer satisfaction?what are the qualities of customer support ex ... read more
Q4. How do you handle an arguing customer?
Q5. Amazon company is brand? Why
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People also ask about Amazon's Customer Support Executives

How is Amazon to work for?
Amazon is rated 4.4 out of 5, based on 186 reviews by employees on AmbitionBox. Amazon is known for Company culture which is rated at the top and given a rating of 4.4. However, Career growth is rated the lowest at 3.8 and can be improved. To know first hand how it is like to work at Amazon read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Amazon?
According to AmbitionBox ratings, Amazon employees rate its salary and benefits as 4.3 out of 5. You can know more about Amazon Salaries at AmbitionBox
How is the work culture at Amazon?
Work culture is rated 4.4 at Amazon by 186 employees. While job security is rated 4.1 and work-life balance is rated 4.3 at Amazon. Read detailed reviews by employees of Amazon on AmbitionBox.
Is work from home available in Amazon?
According to AmbitionBox, 76% Amazon employees work from home permanently (based on 25 AmbitionBox reviews in last 6 months).

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Work Policy for Amazon Customer Support Executive

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Workplace policy may vary based on Department, Designation and Location.

based on 25 reviews in last 6 months

Permanent work from home

Permanent work from home

76%
Work from office

Work from office

20%
Hybrid

Hybrid

4%

Other hybrid work policies

4%

Gender Based Ratings for Amazon Customer Support Executive

based on 170 reviews
4.7
Rated by 82 Women

Rated 4.5 for Skill Development and 4.5 for Salary & Benefits

women
4.2
Rated by 88 Men

Rated 4.3 for Company Culture and 4.3 for Work-Life Balance

men

Working Days for Amazon Customer Support Executive

based on 186 reviews
Rotational Shift
52%
Monday to Friday
37%
Monday to Saturday
6%
Other
3%
Alternate Saturday off
2%

Work Timings for Amazon Customer Support Executive

based on 186 reviews
Flexible timing
Strict (3pm - 12am)
Strict (9pm - 6am)
61%
4%
3%
32% employees reported other strict timings

Shift Timings for Amazon Customer Support Executive

based on 186 reviews
Day shift
Night shift
54%
46%

Business Travel for Amazon Customer Support Executive

based on 186 reviews
No travel
82%
Within city
12%
Within country
4%
International travel
2%
Amazon Customer Support Executive Salary
based on 551 salaries
₹1.4 L/yr - ₹5 L/yr
19% more than the average Customer Support Executive Salary in India
View more details
freemeal
Free meal
10 total responses
cab
Office cab/shuttle
9 total responses
joining
Joining bonus
3 total responses
onsite
International/On-site exposure
2 total responses
+26 more benefits
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