AU Small Finance Bank Customer Service Manager Reviews
based on 42 reviews
Updated 20 Dec, 2024
Overall Rating
4.0/5
How AmbitionBox ratings work?
Category Ratings
4.3
Skill development
4.1
Job Security
4.1
Salary & Benefits
3.9
Work Satisfaction
3.8
Promotions/Appraisal
3.7
Work-Life balance
3.7
Company culture
AU Small Finance Bank is rated
4.0 out of 5 stars on
AmbitionBox, based on 42 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
AU Small Finance Bank is rated
4.0 out of 5 stars on
AmbitionBox, based on 42 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in AU Small Finance Bank Customer Service Manager Reviews
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42 reviews found
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Popular
Customer Service Manager in
Mandsaur
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 04 Oct 2020
Likes
Good work experience. workload is high..
This year appraisal and bonus pending.
Waiting for this..
Dislikes
Managment not take dicision for employee benefits..
Work Details
Very busy
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Employee Benefits
Nothing
Customer Service Manager in
New Delhi
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 20 Dec 2024
Likes
Learning new skill in banking terms but that's also my own learning techniques but not by any of the senior or any other in organisation
Dislikes
At ground level service employee are getting criticism who are good in customer service but not doing any sales
The thing is only asked for sales and only sales if we need to do sales then why we had joined service team
Senior always talk in sarcasm way in front of everyone rather being if it's employee or any customer and never appreciated for doing good in all terms of customer service
I'm working in AU small finance bank from past 2.8 years. I'm into video banking department. The learning is great, opportunities they offer is awesome. I've also been elevated for new role within 2.5 years. Overall great work experience.
Dislikes
Nothing as such.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Mumbai
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 30 Nov 2023
Likes
Fix shift time is a good thing.
Gets assistance at work time all time with queries from seniors.
Dislikes
Doesn't get bank holidays neither comp offs. Only getting 6 week offs.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Manager in
Mumbai
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 30 Nov 2023
Likes
The environment is good competitive which encourages us to do better
Dislikes
We could focus more on hiring which will ultimately give management a chance to provide leaves to existing employees
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Manager in
Navi Mumbai
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 29 Nov 2023
Likes
Office culture
Supportive Staff members
Learning
Process knowledge and training
Dislikes
No bank holidays
Shift time issue
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Manager in
Navi Mumbai
Full Time
·
Service Delivery Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 29 Nov 2023
Likes
It is made sure that agents get to Learn first and then are on process
Dislikes
No bank holidays and Poor hygiene
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
AU Small Finance Bank.
Customer Service Manager in
Mumbai
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 30 Nov 2023
Likes
Supportive and helpful colleagues
Dislikes
No bank holidays and comp offs
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about AU Small Finance Bank's Customer Service Managers
How is AU Small Finance Bank to work for?
AU Small Finance Bank is rated 4.0 out of 5, based on 42 reviews by employees on AmbitionBox.
AU Small Finance Bank is known for Skill development which is rated at the top and given a rating of 4.3. However, Company culture is rated the lowest at 3.7 and can be improved. To know first hand how it is like to work at AU Small Finance Bank read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at AU Small Finance Bank?
According to AmbitionBox ratings, AU Small Finance Bank employees rate its salary and benefits as 4.1 out of 5. You can know more about AU Small Finance Bank Salaries at AmbitionBox
How is the work culture at AU Small Finance Bank?
Work culture is rated 3.7 at AU Small Finance Bank by 42 employees. While job security is rated 4.1 and work-life balance is rated 3.7 at AU Small Finance Bank. Read detailed reviews by employees of AU Small Finance Bank on AmbitionBox.
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AU Small Finance Bank Customer Service Manager Reviews by Locations