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Engaged Employer

i

Amazon

Compare

based on 24k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Internet/Product Company - 2024

Filter reviews by

Amazon Customer Service Representative Reviews

based on 3 reviews

i

Updated 6 Apr, 2024

Overall Rating

4.3/5

How AmbitionBox ratings work?

Category Ratings

4.5

Work-Life balance

4.3

Company culture

4.2

Salary & Benefits

4.1

Job Security

4.0

Work Satisfaction

3.9

Skill development

3.9

Promotions/Appraisal

Top Mentions in Amazon Customer Service Representative Reviews

3 reviews found

Sort by: Popular

Customer Service Representative in Lucknow (working remotely)

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 06 Apr 2024

Likes

Great leadership team. Very supportive & helpful. Great place to work . Work/ company culture is very good .

Dislikes

Chances of promotion are very less

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Noida

Trading, Asset & Wealth Management Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 13 May 2022

Likes

Absolutely NOTHING

Dislikes

Please don't go by the brand name. They will treat you like a slave. They will give you graveyard shifts and non stop calls. Growth from L2 to L3 is impossible so don't expect. People have been working as customer service associate since 4-5 years as well with no increment. You don't have incentives and bonus as well only once a year. They expect you to take 90 calls a day and breaks when they ask you to take break. You can't even take break according to your own wish. If you have no ambitions in life, this job is for you....Read More

Work Details

Pathetic

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

What people are saying about Amazon

View All

luxuriantquagga

Network Techlab

Loking For A Job Referrals

Hello all, I am having difficulty connecting with people for jobs, have applied at Amazon, Deloitte, Wells Fargo, CITI etc via career page but it's been months and no response. And can't find much on Linkedin. I would really appreciate it if you guys can share any consultancy numbers based in Mumbai or their emails or if you can let me know about any vacancies in your company. I have worked in Icogz for 1 year 10 months as a Junior Python Developer, then I am recently working in Network Tech Lab as Software Engineer (Python) for 6 months. I have a total of 2.4 years of experience. My current CTC is 3 lpa. Complete graduation From Viva College Mumbai University. I live in Mumbai.( If that helps?)

Got a question about Amazon?

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Customer Service Representative in Hyderabad / Secunderabad

CS Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

1.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 04 Dec 2019

Likes

Work culture was best. Not anymore Amazon is giving the same freedom tho.

Dislikes

No good pay, no performance based incentives, no growth at all.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

People also ask about Amazon's Customer Service Representatives

How is Amazon to work for?

Amazon is rated 4.3 out of 5, based on 34 reviews by employees on AmbitionBox. Amazon is known for Work-Life balance which is rated at the top and given a rating of 4.5. However, Career growth is rated the lowest at 3.9 and can be improved. To know first hand how it is like to work at Amazon read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Amazon?

According to AmbitionBox ratings, Amazon employees rate its salary and benefits as 4.2 out of 5. You can know more about Amazon Salaries at AmbitionBox

How is the work culture at Amazon?

Work culture is rated 4.3 at Amazon by 34 employees. While job security is rated 4.1 and work-life balance is rated 4.5 at Amazon. Read detailed reviews by employees of Amazon on AmbitionBox.

Tell us how to improve this page.

Amazon Customer Service Representative Reviews by Locations

Amazon Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 3 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 63% of employees reported the working d...Read more

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Amazon Customer Service Representative Reviews

Gender Based Ratings for Amazon Customer Service Representative

based on 31 reviews

Rated 4.2 for Company Culture and 4.2 for Salary & Benefits

Rated 5.0 for Work-Life Balance and 4.7 for Job Security

Working Days for Amazon Customer Service Representative

based on 34 reviews

Rotational Shift

63%

Monday to Friday

33%

Other

4%

Work Timings for Amazon Customer Service Representative

based on 34 reviews

Flexible timing

Strict (11pm - 8am)

Strict (7.30pm - 9.30pm)

74%

4%

4%

18% employees reported other strict timings

Shift Timings for Amazon Customer Service Representative

based on 34 reviews

Day shift

Night shift

57%

43%

Business Travel for Amazon Customer Service Representative

based on 34 reviews

No travel

78%

Within city

22%

Amazon Customer Service Representative Salary

based on 209 salaries

₹1.4 L/yr - ₹6 L/yr

16% more than the average Customer Service Representative Salary in India

View more details

Employee Benefits for Amazon Customer Service Representative

Office cab/shuttle

5 total responses

Free meal

3 total responses

Stock options

1 total response

Health insurance

5 total responses

+9 more benefits

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