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Amazon
Comparebased on 25k Reviews
Video summaryProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter reviews by Amazon Customer Service Associate 2 Reviews
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Category Ratings
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Job security
Salary
Skill development
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Work-life balance
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What employees say about Amazon?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
100% employees reported
Flexible timing
50% employees reported
No travel
86% employees reported
View more detailed insights
Gender based rating
Rated by Women
2 reviews
Rated by Men
6 reviews
Jobseekers also viewed
10 reviews found
Customer Service Associate 2 in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The work culture is good at Amazon
- Salary - Good
- Skill development - Good
- Job security - Excellent
- Company culture - Excellent
Dislikes
The way management works there is a bit not liking that may involve several parameters
Work Details
Work days:Ā Rotational Shift (Flexible Timings)
Work related travel:Ā This is a desk job.
Customer Service Associate 2 in Vizianagaram (working remotely)
Contractual
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture and benefits
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
What people are saying about Amazon
Customer Service Associate 2 (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Dislikes
- Promotions - Bad
Work Details
Work days:Ā Rotational Shift (Strict Timings)
Work related travel:Ā This is a desk job.
Customer Service Associate 2 in Hyderabad / Secunderabad
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Amazon always take care about they employees, such as the provide good amount of allowances, Amazon helped us to increase our skills which Is most important thing to survive. Amazon helps you when you are In medical conditions Amazon always want they employees to be healthy, for that Amazon brings so many programs for example healthy programs, doctors consultation programs, and Amazon tie-up with healthifyme so that Amazon employees can take a benefits of that...Read More
- Skill development - Good
- Work satisfaction - Good
- Company culture - Excellent
Dislikes
There is nothing like dislike or drawback but Amazon gives hike with very low percentage they contact you for each and every mistakes.
- Promotions - Poor
Work Details
Work days:Ā Rotational Shift (Strict Timings)
Work related travel:Ā This is a desk job.
Customer Service Associate 2 in Pune
Customer Service Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
All Over Good My Company
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No any dislike reason,I always likeš
Work Details
Employee facilities & employees care
Work days:Ā Rotational Shift (Flexible Timings)
Work related travel:Ā This job involves Travel Within City.
Customer Service Associate 2 (working remotely)
Messages Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Employee friendly
Dislikes
Over work pressure and less income
- Salary - Poor
- Promotions - Bad
- Company culture - Poor
Work Details
Work days:Ā Rotational Shift (Strict Timings)
Work related travel:Ā This is a desk job.
Customer Service Associate 2 (working remotely)
Customer associate service Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The job was gurantee
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
And the results is very slow
Work Details
Work days:Ā Rotational Shift
Customer Service Associate 2 in Pune
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Amazon is employee oriented organisation.
- Salary - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Nothing as of now
Work Details
Good
Work days:Ā Rotational Shift (Flexible Timings)
Work related travel:Ā This is a desk job.
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Customer Service Associate 2 in Coimbatore
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There is a friendly nature between associate and managers. They are very supportive. Many shifts are there. We should capable of doing our job with rotational shifts..
- Salary - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Not much. Shifts are changed at every 2 months.
Work Details
Training and mock tests are very helpful. Managers are very supportive. Live work is very excited and keep learning.
Work days:Ā Rotational Shift (Strict Timings)
Customer Service Associate 2 in Hyderabad / Secunderabad
Architecture & Interior Design Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I personally liked the people over there & the work culture. We follow a western trend of a workspace culture where in we address every employee by their first names or nicknames instead of addressing them with specific titles like SIR/MA'AM/BOSS etc. The employee benefits were good. Amazon took care of your travel & all other work related expenses and all you have to do was to come to work, login/logout at the right time, repeat. We got a 2 day consecutive week-off with 5 day work schedule which was a rotational one based on company's requirement. I personally developed my English Language skills, interpersonal skills, communication skills very much & overall it was really fun to work at Amazon. I made new friends/colleagues there & mostly everyone were extroverted & broadminded people and it really feels good to work with such people around you who share the same mindset as yours. It was a great experience in life I'd say. I highly recommend working at Amazon & you can even grow professionally by applying for Internal Job Postings in the company.ššÆ...Read More
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
:Cons (Based On Personal Opinion): 1) The work that you do might get a bit boring and a little bit stressful as the days pass by however this should be considered because it's gonna be the same with any other job outside haha! 2) Work Shifts change for every 2 or 3 months so getting used to it might be a bit challenging at first but you're gonna get used to it later on!š 3) It's a desk job so you'll lack a lot of physical activity so it's an advice to do some stretching now and then. Joining a gym when you're at home should help you stay both physically & mentally fit. 4) You'll have to reach weekly targets at any cost (either reach the target or at least be closer to reaching it) or else you probably might have to face a tough time with your manager lol!š Well, this wraps up the cons at Amazon for my specific position that I worked for! Do get at least 8 hours of sleep everyday tho or else you won't be able to perform well at work ngl!š...Read More
Work Details
It was Amazing & I never regretted working at Amazon. If I get a chance in life once again I'd definitely would like to work for the company most likely in a different department because I'd like explore more of 'Amazon's Workspace & Career Options!'.šÆ
Work days:Ā Rotational Shift (Flexible Timings)
Work related travel:Ā This is a desk job.
Similar Designation Reviews
Customer Service Associate in Indore (working remotely)
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I really enjoyed doing the job. I liked that it was work from home .If I get a chance again, I want to work in Amazon again.I have been working for 4.5 years and never got a Pip Cap.
- Salary - Excellent
- Skill development - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
When I was terminated, my mistake was not pointed out to me, he said that it was my mistake; my manager also did not try to save my job, he himself used to take a lot of leaves in the last 6 months, whereas I never got CAP or PIP and was directly terminated. Whatever happened, I want to return as soon as possible, in March itself.
Work Details
Work days:Ā Rotational Shift (Flexible Timings)
Work related travel:Ā This is a desk job.
Senior Associate in Pune (working remotely)
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Worst place to work
Dislikes
Management even if you want to grow and move to different department according to your skillset they will not let you
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days:Ā Rotational Shift (Strict Timings)
Work related travel:Ā This is a desk job.
Customer Service Executive in Hyderabad / Secunderabad (working remotely)
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like working hours and the trainers are really best
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
I dislike about amazon customer always is unsatisfied
- Promotions - Poor
Work Details
Work days:Ā Rotational Shift (Flexible Timings)
Work related travel:Ā This is a desk job.
Customer Service Associate in Kolkata (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
work-life balance is amazing at Amazon and they pay on time. There is no office politices.
- Salary - Good
- Skill development - Good
- Promotions - Good
- Work satisfaction - Good
- Work-life balance - Excellent
Dislikes
Job security is Zero at Amazon. no matter How much labor you have put into your work they never give preference to the employee from the west Bengal region. I was the top performer at my team but they still kick us out.
- Job security - Bad
Work Details
Work days:Ā Rotational Shift (Strict Timings)
Work related travel:Ā This is a desk job.
Customer Service Executive in New Delhi (working remotely)
Full Time
Retail & B2C Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Its a remote job, that is the only thing i liked at amazon, snenior managers, supervisors, dart persons are really terrible specially alk the phillipino environment šµāš«š¤¢š¤®
- Salary - Good
- Skill development - Good
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
No job security, fire candidates on small things, snenior managers are really terrible and rudeš¤®
- Job security - Bad
- Promotions - Poor
Customer Service Associate in Kolkata (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great environment support team motivatinh always uplift everyone in every aspect ... Dedication towards work is commendable outstanding experience learn alot of things ...glad to work here
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Contractual policy sometimes
Operations Manager in Chennai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Perks and office atmosphere
- Salary - Good
Dislikes
Office politricks ,management treats employees as robots ,sets un achievable goals,make others scape goat for self benefits,simply donāt waste your time and carrier falling for the brand name
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 2 days/week from office
Work days:Ā Monday to Friday (Flexible Timings)
Senior Associate in Bangalore / Bengaluru
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Everything, worst politics, immediate layof, no job security. They will simply put u in pipeline and they will forcefully ask you to put down the paper
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 2 days/week from office
Work days:Ā Monday to Friday (Strict Timings)
Work related travel:Ā This is a desk job.
Customer Service Associate in Jabalpur (working remotely)
Full Time
Front Office & Guest Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It was great , but there was no bloody security about it. Worst part is even those recieved extension who passed away lower in graduation. Just because I was sick ko extension was given . Even after submitting the medical certificate at the date . Very unfair
- Skill development - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Will expect you to read the above
- Job security - Bad
- Promotions - Bad
Process Associate in Lucknow
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Amazon paid salary on time and no compromise over compliance. I like both things
- Salary - Excellent
- Skill development - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
Dislikes
Amazon is a very good company but Third party employees are not feel safe due to contracting and third party employees growth is very very low
- Job security - Bad
- Work-life balance - Poor
Work Details
Work days:Ā Rotational Shift (Strict Timings)
Work related travel:Ā This is a desk job.
Other Amazon Reviews
Financial Analyst in Hyderabad / Secunderabad
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing!
Dislikes
Everything - There is no work-life balance. Salary paid is very less and working load is of 3 times. Daily in huddles managers threaten employees about layoffs without any reason. Managers have targeting nature. They don't train you enough. If you haven't been at office due to health issues. They start thinking that you are not interested in job. Most importantly when parent had heart attack. They discuss about policies. 1st day I was told not to talk with anyone at workplace. They do micro-micro management. I guess this process managers are worst....Read More
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days:Ā Monday to Friday (Strict Timings)
Work related travel:Ā This is a desk job.
Delivery Associate in Namakkal
Full Time
Facility Management Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Worst winter, rainy, or summer session issues; management does not care, only focusing on package clearing by the date.
Dislikes
Salaries are not good. They are 10.5k per month. Not increasing salaries for seven to eight years, even for new employees, is unfair. We have discussed salary increases with management, but they are not listening. The minimum acceptable salary is 10,000 per month. If targets are not met, the company will deduct 10 rupees per package. The company owner runs over 20 branches, but management refuses to increase salaries, focusing only on expansion. This is harming employees....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Poor
- Promotions - Bad
- Company culture - Bad
Work Details
Work timings:Ā Strict Timings
Work related travel:Ā This job involves Travel Within City.
Associate in Gurgaon / Gurugram (working remotely)
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Wfh and advance salary options. They are given other benefits that boosts the moral of employees
- Salary - Excellent
- Skill development - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Not 100% job security, if they focus on providing permanent job then there is no competition for Amazon
- Job security - Poor
Work Details
Work days:Ā Monday to Friday (Strict Timings)
Project Finance Manager in Hyderabad / Secunderabad
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Skill development
Dislikes
Toxic Management Culture, Amazon has a very good culture before 2020 but don't know where they got this type of culture from. It's really hard to survive if you're from the south side.
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work policy: 3 days/week from office
Work days:Ā Monday to Friday (Flexible Timings)
Sales Associate in Bangalore / Bengaluru
Full Time
Enterprise & B2B Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Politics. No clear vision of the leaders. Product and tech team are doing no work just passing time and drawing a hefty salary. No development on the product or tech. No work life balance, working 7 days per week
- Salary - Bad
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days:Ā Monday to Friday (Strict Timings)
Work related travel:Ā This job involves Travel Within City.
Vcs Associate in Hyderabad / Secunderabad (working remotely)
Full Time
Recruitment Marketing & Branding Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work Environment and treats every employee equal.Job security is good
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There is nothing dislike at Amazon
Work Details
Work days:Ā Rotational Shift (Strict Timings)
Work related travel:Ā This is a desk job.
Investigation Specialist in Kolkata
Full Time
Service Delivery Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The work culture of this company is good. There are facilities for employees. Number of leaves provided are good in comparison to other companies.
- Company culture - Good
Dislikes
Taking leaves totally depends on the process you work. My 13 leaves were lapsed as the manager didn't approve leaves citing shrinkage. But they will not hire to meet the resource requirement. There is immense work load in Amazon. They will make you worknfor 8hrs to be exact. Micromanagement is present everywhere.
- Skill development - Poor
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Poor
- Work-life balance - Poor
Work Details
Work timings:Ā Strict Timings
Work related travel:Ā This is a desk job.
Process Developer in New Delhi (working remotely)
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to be liked
Dislikes
I have joined Amazon 18 December 2023 I have my 100 percent with full dedication but the management terminate me inappropriately I am handicap person and have a family to take care of but the work culture and management is very poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings:Ā Flexible Timings
Customer Support Associate in Chandigarh
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work From Home is better Opportunity to work.
- Salary - Excellent
- Work-life balance - Good
Dislikes
Some of the trainer are not cooperative. Especially Surya Parkash (surygai) one of the Worst Trainer. Always finds his benefit.
- Job security - Poor
- Company culture - Poor
Work Details
Work days:Ā Rotational Shift (Flexible Timings)
Work related travel:Ā This is a desk job.
Quality Associate in Bangalore / Bengaluru
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Hybrid policy but now they have changed
Dislikes
You all know that amazon is a big mnc thats all the operations work i had worked in two departments, its like hell you dont get rest its like u have 2 work for entire 8hrs in screen, 2nd regarding promotion they dont give promotion i even saw people working for more than 3 to 4yrs in same level, they wont give promotion and the promotion is entirely depends on managers,3rd i had one problem happened while working with amazon ,one of the manager he is not my teams manager he usually come and check our laptops, he is a tamilan[i dont want to name him] in LMAQ dept, and one day in the meeting room i asked a question against him l, he called me stupid and told to get out of the meeting room, i entered the meeting room back he even touch my body, these kinds of people are there in Amazon. Hr will support them only if you escalate this, its my story. So before going 2 amazon check about the level, and dept, some depts are good. I have to face this tats y i told. In india labour laws needs to be changed, govt should actually intervene in these kinds of problems, strict labour laws should be laid, This happened in Bengaluru Rome building location....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days:Ā Monday to Friday (Strict Timings)
Work related travel:Ā This is a desk job.
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AmbitionBox has 10 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 100% of employees reported the working... days at Amazon as Rotational Shift. 50% employees reported the work timings at Amazon as Flexible timing. Read more- Home >
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