Add office photos
Filter reviews by Air India Senior Customer Agent Reviews
Rating distribution
Category Ratings
Skill development
Company culture
Work satisfaction
Job security
Work-life balance
Promotions
Salary
Jobseekers also viewed
2 reviews found
Senior Customer Agent in Amritsar
Tourism Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Air India ltd have own subsidiary AIATSL which have contractual staff maximum 3 years after they do renewal. Job security not proved by company its clearly mention that termination any circumstances of employee and company
- Skill development - Excellent
- Work satisfaction - Good
- Company culture - Good
Dislikes
- Salary - Bad
- Job security - Bad
- Promotions - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Senior Customer Agent in Goa
Flight & Airport Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Dislikes
- Salary - Bad
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Overall Rating
Top trending discussions
Similar Designation Reviews
Customer Service Executive in New Delhi
Full Time
Flight & Airport Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Senior very humble
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing for dislike
Work Details
Work timings: Flexible Timings
Program Manager in Gurgaon / Gurugram
Full Time
Technology / IT Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Only job stability which in itself is questionable
Dislikes
Too much politics causing actual work to be at back seat
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Service Executive in Mumbai
Full Time
Airline Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
One of the best airline in the India.
- Skill development - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Cancellation and disruption also proper guidelines
Customer Service Executive in Mumbai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Only salary and joining bonus is good.
Dislikes
Management is really bad. Roasters are not pre planned and always issue with system and good work is punished with addtional work.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Customer Service Executive in New Delhi
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Unity ..we were working like family It was so much fun working with everyone
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There is nothing which is I don't like
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Operations Manager in Mumbai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nice job nothing to about my worry
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Nice job nothing to about my worry
Work Details
Work days: Rotational Shift (Flexible Timings)
Team Manager in Gurgaon / Gurugram
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Culture and work ethics
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Merger with air india
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Executive in New Delhi
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I got an good experience from my work
- Skill development - Good
Dislikes
I know my work is current dealing pax but I am disappointed by my salary I think accordingly to work this salary is not enough
- Salary - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Service Executive in Jaipur
Full Time
Flight & Airport Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
being part of vistara its give a feeling of blessed
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Work-life balance - Excellent
Dislikes
never ever working in vistara team of jaipur airport , here manager will play the politics with you , some supervisor not deserve in vistara company they are playing dirty politics with staff
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Service Executive in Nagpur
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I love airlines
Dislikes
I like
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Other Air India Reviews
Associate Manager in Mumbai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
"I had the opportunity to work on various projects and initiatives, gaining valuable experience and insights that have stayed with me. Working with Air India gave me a sense of pride and prestige, being part of a legacy that connects India to the world.”
- Salary - Excellent
- Skill development - Excellent
- Promotions - Excellent
Dislikes
Wish more opportunities were offered when Mumbai office was shut down. Wish more empathy was shown.
- Job security - Poor
Cabin Crew Executive in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
1. Salary is paid on time. 2. If you know someone in the top level, then you will be recruited without interview or promoted without much issue. 3. If you are from spicejet or ex-Jet Airways you will get job easily.
Dislikes
1.One of the worst work cultures. 2.Demotivating work environment. 3. Only friends of seniors are recruited or promoted. 4. TATA CODE OF CONDUCT is name sake. Big words to say, doesn't work in the organisation.
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Bad
Assistant Officer HR in Kolkata
Full Time
HR Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It used to be really nice. It's technologically excellent. Work-life balance is good. training and development is good.
- Salary - Good
- Skill development - Good
- Work-life balance - Excellent
Dislikes
The management is not kind towards the legacy employees with regards to the job security. Infact they want to get rid of the legacy employees as early as possible. They treat the fresh recruits and the legacy employees differently.
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Bad
Senior Engineer in Kochi
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Okay Salary. Employee Travel policy. Immediate coworkers. Learning opportunities.
- Skill development - Good
- Job security - Good
- Work-life balance - Good
Dislikes
5 days in office policy. Poor work culture in many teams. Too much politicking happening between the Gurgaon / Kochi teams. Incompetent upper management when it comes to employee morale. Beyond useless HR. No proper roadmaps for product development, way too many things are driven based on the day to day whim of the CTO.
- Promotions - Poor
- Company culture - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Assistant Manager in Gurgaon / Gurugram
Full Time
Treasury Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life balance will be good working with AI but that also totally depend on the department and the supervisor ur reporting.
- Job security - Good
- Work-life balance - Good
Dislikes
No growth..low appraisal comparatively other industries in market.
- Promotions - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Cabin Crew in New Delhi
Full Time
Retail & B2C Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The only thing I like about the company is that it is one of the renowned company in india.
Dislikes
I hate the fact they don't treat the employees good, they can make you resign forcefully, they will treat you as if you are only dedicated to them, no work life balance, no sick leaves, no good flight.
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves International Travel.
Associate Manager in Gurgaon / Gurugram
Full Time
Customer Experience Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good work life balance, free air trav
- Job security - Good
- Work-life balance - Good
Dislikes
No scope for growth, doesn't have merit based culture, confusing work distribution, no clear direction, selfish leaders
- Salary - Poor
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within Country, International Travel.
Business Analyst in New Delhi
Full Time
Technology / IT Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The Benefits are good and the infrastructure is great. And as Air India is a big name, your relatives are gonna be very happy with you working here. that is the only good part here.
- Salary - Good
Dislikes
There are many. The leaders here dont know the meaning of work-life balance at all. if you dont work on weekends, they clearly warns you abput your appraisal and many of the times, even your job. the culture is very toxic and you are so sure to get mental agony here. There is no learning path as such, you do things which are randomly assigned. there is no proper SOP followed. it is also very normal that you are hired for something else, and you are doing totally different thing & thus compromising with your career....Read More
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Duty Supervisor in Kolkata
Full Time
Flight & Airport Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Learning about different country visa and knowledge about communicating with different people
Dislikes
Full of politics no promotion HR team is horrible without understanding and knowing right knowledge putting wrong people in supervisor positions. Horrible shift timings, non cooperative managers in respective departments.
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within Country.
Senior Software Engineer in Kochi
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
1. Cutting-edge technology: Air India D&T is well-equipped with the latest technologies. 2. Employee leisure travel: Employees benefit from leisure travel opportunities. 3. Good family insurance: The company offers solid insurance coverage for families.
- Skill development - Excellent
- Job security - Good
Dislikes
1. HR issues: Disorganized HR processes. Significant salary discrepancies. Inconsistent role and designation structures. HR is described as unapproachable and rude. 2. Leadership dynamics: Employees are instructed to address the Chief Digital and Technology Officer (Dr. Satya) as "Doctor Satya." Work from home is rarely granted, even for emergencies, requiring employees to "beg." 3. Workplace culture: Many senior members are from TCS, and there is a push to implement TCS's working culture despite being an airline product company. 4. Unstructured product development: Development is often driven by Dr. Satya’s verbal requirements, without clear product roadmaps. No designated product owners for specific departments. Focus on meeting deadlines for Dr. Satya's demos. 5. Team hierarchy issues: Team structure is skewed, with team members sometimes holding a higher grade than team leads. This creates parity issues. 6. Leadership-driven decisions: Suggestions are sometimes disregarded in favor of Dr. Satya's preferred approach. Last-minute changes due to reviews by Dr. Satya increase pressure on the team. 7. Lack of professional IT processes: There is a perceived lack of professionalism and structured IT processes. 8. HR expertise concerns: The Kochi HR manager's background as an ex-cabin crew member is noted, suggesting a lack of HR expertise. 9. Recruitment issues: Recruitment appears to favor connections (e.g., TCS friends) over relevant skill sets....Read More
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Claim your company page and respond to reviews as an employer.
People also ask about Air India's Senior Customer Agents
Tell us how to improve this page.
Air India Reviews by Designations
- Air India Cabin Crew Reviews
- Air India Customer Service Executive Reviews
- Air India Assistant Manager Reviews
- Air India Security Executive Reviews
- Air India Airport Ground Staff Reviews
- Air India Ground Staff Reviews
- Show more
- Air India Cabin Attendant Reviews
- Air India Senior Security Officer Reviews
- Air India Aircraft Maintenance Technician Reviews
- Air India Cabin Crew Incharge Reviews
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 2 Air India reviews submitted by Air India employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Air India is the right company for you.- Home >
- Reviews >
- Air India Reviews >
- Air India Senior Customer Agent Reviews
InterGlobe Aviation
Spicejet
Vistara
Go First
