Air India Customer Service Officer Reviews

Likes

Medical Facilities for Employee and Family

Dislikes

Transfers / Relocation

Likes

Work life balance is a good thing.

Dislikes

Salary and promotion is the major part where the company lakes as of now.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Company Culture

Dislikes

Skill Development and learning

Likes

Nothing.

Dislikes

A whole list of things. Work culture is toxic at its worst. Whole organisation works on Ego driven mindset.

Likes

Senior very humble

Dislikes

Nothing for dislike

Work Details

Work timings: Flexible Timings

Likes

There’s hope.

Dislikes

No proper policies. Nothing in place. Everyone is clueless.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Work life balance

Dislikes

Poor management

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Discounted tickets

Dislikes

- Politics - Poor Work Environment - Poor Hierarchy - Not ample opportunities to Learn - No Professionalism

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

Latest Technologies New office Free travel for immediate relatives and self Job security Good people to work with Good leaders

Dislikes

Work was very tough until recently, Lots of late nights and weekends, but things have stabilised

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, International Travel.

Likes

They are completely digitally focussed, implementing best & world class softwares application across all functions to cater to all queries of stakeholders in real time with latest data.

Dislikes

They have faith on new generation who are highly qualified & tech pro with little experience BUT don't respect senior staff with vast experience who are average qualified. They have got transferred our working knowledge to new staff & showed us exit door in the name of vol. Retirement.

Likes

"I had the opportunity to work on various projects and initiatives, gaining valuable experience and insights that have stayed with me. Working with Air India gave me a sense of pride and prestige, being part of a legacy that connects India to the world.”

Dislikes

Wish more opportunities were offered when Mumbai office was shut down. Wish more empathy was shown.

Likes

1. Salary is paid on time. 2. If you know someone in the top level, then you will be recruited without interview or promoted without much issue. 3. If you are from spicejet or ex-Jet Airways you will get job easily.

Dislikes

1.One of the worst work cultures. 2.Demotivating work environment. 3. Only friends of seniors are recruited or promoted. 4. TATA CODE OF CONDUCT is name sake. Big words to say, doesn't work in the organisation.

Likes

It used to be really nice. It's technologically excellent. Work-life balance is good. training and development is good.

Dislikes

The management is not kind towards the legacy employees with regards to the job security. Infact they want to get rid of the legacy employees as early as possible. They treat the fresh recruits and the legacy employees differently.

Likes

Okay Salary. Employee Travel policy. Immediate coworkers. Learning opportunities.

Dislikes

5 days in office policy. Poor work culture in many teams. Too much politicking happening between the Gurgaon / Kochi teams. Incompetent upper management when it comes to employee morale. Beyond useless HR. No proper roadmaps for product development, way too many things are driven based on the day to day whim of the CTO.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance will be good working with AI but that also totally depend on the department and the supervisor ur reporting.

Dislikes

No growth..low appraisal comparatively other industries in market.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The only thing I like about the company is that it is one of the renowned company in india.

Dislikes

I hate the fact they don't treat the employees good, they can make you resign forcefully, they will treat you as if you are only dedicated to them, no work life balance, no sick leaves, no good flight.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.