Accenture Customer Service Supervisor Reviews

Likes

I don't have any likes here

Dislikes

Heavy work, frustrated and whatever happens they will not support us. For leave and salary hike and shifts timings we cannot ask they will blame us like anything. No respect will give to us. I am working from home so they are not giving the hike and all. I am have some financial issues that's why am working here and looking for other job. They are taking advantage of me and asking everyday to extend in the shifts....Read More

Likes

Nothing at all. Wait only the washrooms!

Dislikes

Tons of things to say. First of all, no good trainings given to the new employees. All the team leaders, bosses and managers are in real hurry from day one. There is no proper introduction given about the company and also about the works/tasks we are supposed to do. The place we work is dirty, noisy and ergonomically poorly designed. Other senior employees laugh, talk, murmur while working so it gets very difficult for the new comers to work in a focused manner in a quiet environment. Hardly any breaks for food in a 8-10 hrs shift. Lastly Accenture hired me in a rotational job shift but after clearing all my interviews when I was hired I was out to work only in night shift. I also questioned them that we had an agreement that I would be working in Accenture in a rotational shift position then why are you guys assigning me only night shift!? Well they were speechless and had their backs against the wall and didn’t have any answers. Such things happen in Accenture India. I would highly recommend people to first see the workplace, the work and the timings you all are getting hired for and then if everything is fine then only join. Don’t also fall in the trap of high salary and perks promised by them. Be cautious and careful before getting hired. Thanks to the audience who reads such feedbacks from ambitionbix.com...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Accenture is an good company but in process i was working completely baseless. Have not get any increment in last 3 years. Have not get any appreciation.

Dislikes

Same as what i wrote in like section

Work Details

Work policy: Depend on process

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Multiple benefits if you are a Residential employee salary compensation incentives etc.

Dislikes

if you are a service provider i.e. Contractual basis employee your life will be hell every other day you will be reminded that you are a contractor no proper remuneration no proper leaves no job security etc.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

There is nothing to like

Dislikes

Accenture owners please change your Verizon process management. Verizon process management like OM BM making the agents life hell. They are defaming Accenture's name. Even your HR team will only listen to your managers not to the employee.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

People are helping and motivating

Dislikes

Accenture is a nice company but there is no job security at all they will kick you out saying they don't need more people in the company

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Campus, work culture, no upfront strict actions on the basis of transportation delays, company will give you lots of exceptions

Dislikes

Food, food is not good at all.. They need to change their caters hungerbox vendors etc. Politics, though you'll find it every where but here a lil bit more. No gifts or offers on festivals

Likes

Accenture is overall a great organization with a global reputation. It offers excellent benefits, perks and numerous opportunities for career growth. The company provides access to valuable learning resources, making it a strong place for skill development and professional advancement. The work culture, in general, promotes diversity and inclusion making it a good environment for the employees to thrive...Read More

Dislikes

While the company itself is great, the management could be much better. There are issue with the leadership, especially with some team leaders who tend to be rude and unapproachable, which negatively impacts morale. Additionally, the misuse of PIP is a major concern, as many capable employees have been let go unfairly. Strict timingpolicies can also feel rigid at the times, adding to be overall stress....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Previously it was good.

Dislikes

Poor work life balance, Retaliation happens even when they say they are against it but when you say to your big leads NO which you're not comfortable doing it, they make sure your life goes hell in the company. No holidays, no leaves, sick leaves hard to get, no bonus no salary increment the PDO project is ruining day by day, targetting to remove senior employees by hook by crook.

Likes

I don't like

Dislikes

Always give additional work like take interviews and provide training to juniers. Its very difficult to work with client and this additional work. Policy are not clear changing day by day

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing worth liking in this organization. Wasteful leadership, horrible work culture for top performers who are continuously pressed for more and exploited, and poor pay and growth, the smartest and most hard working people are made to compete for 1% promotion quotas while leadership continues wasting money on pointless and 0 client value initiatives.

Dislikes

Friends and family promotion quota Regressive leadership who count the number of years to allot promotions instead of value created Poor infrastructure and working (especially laptops provided) Shocking salaries as compared to market despite somehow charging clients almost 2x as much for each resource Endless useless and aimless initiatives Non stop change of technology systems such as workday and ariba which make any procurement and hr task impossible Totally useless HR which doesn't respond to employees or candidates coming in Unlimited cost cutting on things like dustbins while the same floor gets remodeled every three years. Absolutely insane...Read More

Likes

I like work life balance

Dislikes

I don't like the culture in my team completely blaming on one employe what actually happing in ALIP project cb team here any lead don't connect with team members I usually asking for call every day so many times still they don't connect zero support from them and manager how she knows the feedback without connecting with team members please take look in cb team every one need to inform this don't know to whom tell this I am going out because of this reason only....Read More

Likes

Some good opportunity to learn new skills. But you will have to save time at your own responsibility after completing all works in the Project.

Dislikes

No work life balance. At Kolkata location worst leave policy. You won't be allowed to take sick leave otherwise they will deduct half day salary for one day sick leave.

Work Details

Work policy: 2 days/week from office

Work timings: Strict Timings

Work related travel: This job involves Travel Within Country.

Likes

the positive work culture, supportive colleagues, opportunities for learning and growth, flexible work arrangements, and alignment with your values and company mission.

Dislikes

toxic work environment, lack of appreciation, and an overbearing boss;

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job security, Onshore opportunities ( but only if you're lucky and in good books of leadership)

Dislikes

No Strategy Projects, back office consulting, client doesn't care about GN team they'll see GN as back office team, Office politics, hikes are very minimal, worst place to be in after graduating from top B school

Likes

Org is Serious about quality of client delivery. Salary and hikes are better than peers. Promotions based on work

Dislikes

The culture has diluted over last 15 years. Its not the Accenture that it was 15 years back.. HR has no say now and its all senior management driven