100+ Technical Support Executive Interview Questions and Answers

Answers to common technical support questions related to Windows installation, bootable pen drives, taskbar, task manager, hard drive partitioning, and Windows activation.

• To install Windows, insert the installation media and follow the on-screen instructions.

• To make a pen drive bootable, use a tool like Rufus or Windows Media Creation Tool.

• Taskbar is a graphical user interface element that displays open applications and allows quick access to frequently used functions.

• Task Ma...read more

BIOS stands for Basic Input/Output System. It is a firmware that initializes hardware during the boot process.

• BIOS is responsible for performing a Power-On Self Test (POST) to check if all hardware components are functioning properly.

• It also provides a set of low-level software routines that allow the operating system to communicate with hardware devices.

• BIOS settings can be accessed and modified through a setup utility, which can be accessed during the boot process by pressi...read more

To solve system hang-up issue, try restarting the system, checking for malware, updating drivers, and freeing up disk space.

• Restart the system and check if the issue persists

• Check for malware and viruses using antivirus software

• Update drivers for hardware components

• Free up disk space by deleting unnecessary files and programs

There are several types of cement available in the market, including Portland cement, white cement, and rapid-hardening cement.

• Portland cement is the most commonly used type of cement and is used in construction of buildings, bridges, and roads.

• White cement is used for decorative purposes and has a high degree of whiteness.

• Rapid-hardening cement is used in situations where quick setting and hardening of cement is required, such as in precast concrete.

• Other types of cement inc...read more

Task Manager is a system utility that displays the processes and applications running on a computer.

• Task Manager can be opened by pressing Ctrl+Shift+Esc

• It can also be opened by right-clicking on the taskbar and selecting Task Manager

• Another way to open it is by pressing Ctrl+Alt+Delete and selecting Task Manager

• Task Manager can also be opened by searching for it in the Start menu or by typing 'taskmgr' in the Run dialog box

I will listen to the complaint, apologize for the inconvenience caused, investigate the issue, and take necessary actions to resolve it.

• Listen to the complaint carefully and empathetically

• Apologize for the inconvenience caused

• Investigate the issue by asking relevant questions and gathering information

• Take necessary actions to resolve the issue such as offering a replacement, refund, or repair

• Follow up with the consumer to ensure their satisfaction

Yes

• CCTV configuration involves setting up cameras, recording devices, and network connections.

• Basic things include camera placement, resolution settings, frame rate, and storage capacity.

• Other important aspects are configuring motion detection, scheduling, and remote access.

• Examples of CCTV configuration tools are VMS software, IP cameras, and NVRs.

Operating systems differ in their user interface, functionality, and compatibility with hardware and software.

• Windows is the most widely used OS, known for its user-friendly interface and compatibility with most software.

• MacOS is known for its sleek design and compatibility with Apple hardware and software.

• Linux is an open-source OS with various distributions, known for its customization and security features.

• Android is a mobile OS based on Linux, used in smartphones and tabl...read more

I will highlight the superior quality, durability and cost-effectiveness of Dalmia cement to convince the influencer or customer.

• Explain the benefits of using Dalmia cement such as its high compressive strength, low heat of hydration, and resistance to chemical attacks.

• Provide examples of successful projects that have used Dalmia cement and how it has contributed to their longevity and stability.

• Compare the cost of Dalmia cement with other brands and demonstrate how it offers...read more

Yes, I have good knowledge in troubleshooting both hardware and software issues as well as computer and networking.

• I have experience in diagnosing and resolving hardware issues such as faulty RAM, hard drives, and power supplies.

• I am proficient in troubleshooting software problems including operating system errors, driver issues, and software conflicts.

• I have a strong understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs.

• I am familiar with remote desktop to...read more

A dual band router is a device that can operate on two different frequencies, while a modem is a device that connects your network to the internet.

• A dual band router can operate on both 2.4GHz and 5GHz frequencies, providing better speed and coverage.

• A modem is a device that connects your network to the internet, while a router is a device that connects multiple devices within your network.

• A modem is required to connect to your internet service provider, while a router is not...read more

To determine whether ethernet or router is faulty in a network topology, check for physical damage, test connectivity, and try replacing components.

• Check for physical damage on ethernet cable and router ports

• Test connectivity by trying different devices on the network

• Replace ethernet cable with a known working one to see if the issue persists

I will highlight the unique features and benefits of the product to the customer.

• I will start by understanding the customer's needs and requirements.

• Then, I will explain how our product can fulfill those needs and provide solutions.

• I will highlight the unique features and benefits of the product, such as its durability, efficiency, and cost-effectiveness.

• I will also provide examples of how our product has helped other customers in similar situations.

• Lastly, I will offer any a...read more

Ticketing tools are software used to manage and track customer support requests.

• Ticketing tools allow support teams to organize and prioritize customer requests.

• They often include features such as automated routing and escalation of tickets.

• Common examples of ticketing tools include Zendesk, Freshdesk, and Jira Service Desk.

• To use a ticketing tool, support agents must be trained on how to create, update, and resolve tickets.

• Agents should also be familiar with the tool's repor...read more

RAM is required in a system to store and access data quickly.

• RAM stands for Random Access Memory

• It is a volatile memory that stores data temporarily

• The CPU can access data from RAM much faster than from a hard drive

• The amount of RAM affects the system's performance

• Multitasking is possible due to RAM

• Examples of RAM include DDR3, DDR4, and SDRAM

Wi-Fi is a wireless networking technology that allows devices to connect to the internet or communicate with each other wirelessly.

• Wi-Fi stands for Wireless Fidelity.

• It uses radio waves to transmit data between devices.

• To connect to Wi-Fi, you need a Wi-Fi enabled device (e.g., smartphone, laptop) and a Wi-Fi network.

• You can connect to a Wi-Fi network by selecting it from the available networks list on your device and entering the password if required.

• Wi-Fi networks can be se...read more

Windows 11 is an updated version of Windows 10 with new features and improvements.

• Windows 11 has a redesigned start menu and taskbar

• Windows 11 has improved performance and faster boot times

• Windows 11 has new features like Snap Layouts and Snap Groups

• Windows 11 requires newer hardware than Windows 10

• Windows 11 has a new Microsoft Store with Android app support

External drive showing 00 BYTES when connected to Windows may be due to corrupt file system, driver issues, or physical damage.

• Corrupt file system on the external drive

• Driver issues with the external drive

• Physical damage to the external drive

• Incorrect drive letter assignment

Different file systems and allocation methods result in varying reported free space on Mac and Windows for the same disk.

• Mac uses HFS+ or APFS file systems which reserve a portion of disk space for metadata, resulting in lower reported free space.

• Windows uses NTFS file system which does not reserve as much space for metadata, leading to higher reported free space.

• Different allocation methods and block sizes can also affect the reported free space on each system.

Consumers should be provided with information related to construction materials, processes, timelines, costs, and warranties.

• Details about the construction materials being used

• Information on the construction processes involved

• Estimated timelines for completion of the project

• Breakdown of costs including labor, materials, and any additional fees

• Warranty information for the construction work

A modem is a device that converts digital signals from a computer into analog signals for transmission over telephone lines.

• Connect the modem to the router using an Ethernet cable

• Configure the modem to bridge mode

• Configure the router to use PPPoE or DHCP

• Ensure the modem and router have different IP addresses

• Test the connection by accessing the internet

To manage a bug or glitch on a real-time domain server, follow these steps:

• Identify the bug or glitch by analyzing server logs and user reports.

• Prioritize the bug based on its impact on server performance and user experience.

• Develop a fix or workaround for the bug, ensuring it does not cause any further issues.

• Test the fix in a controlled environment before deploying it to the live server.

• Communicate with stakeholders about the bug and its resolution.

• Monitor the server post-f...read more

Technology can improve lifestyle by providing convenience, efficiency, and connectivity.

• Convenience: Technology allows for easier communication, access to information, and automation of tasks.

• Efficiency: Automation and digital tools can streamline processes and save time.

• Connectivity: Technology enables people to stay connected with others, access resources globally, and work remotely.

• Examples: Smart home devices, online shopping, telemedicine, virtual meetings.

SQL is a programming language used to manage and manipulate relational databases.

• SQL stands for Structured Query Language

• It is used to create, modify, and delete databases, tables, and data

• SQL queries are used to retrieve data from databases

• Common SQL commands include SELECT, INSERT, UPDATE, and DELETE

• Example query: SELECT * FROM customers WHERE city='New York'

IPconfig, IPV4, IPV6, Subnet mask, and LAN types are all related to computer networking.

• IPconfig is a command-line tool used to display network configuration information.

• IPV4 and IPV6 are two versions of the Internet Protocol used to identify devices on a network.

• Subnet mask is used to divide a network into smaller subnetworks.

• LAN stands for Local Area Network and there are different types such as Ethernet, Wi-Fi, and Token Ring.

Use a loop to iterate through the characters of the string and count them.

• Create a function that takes a string as input.

• Initialize a variable to store the length of the string.

• Use a loop to iterate through each character of the string and increment the length variable.

• Return the final length of the string.

The CPU consists of three main components: the control unit, the arithmetic logic unit, and the cache.

• The control unit manages the flow of data and instructions within the CPU.

• The arithmetic logic unit performs mathematical and logical operations.

• The cache is a small amount of memory used to store frequently accessed data.

• Other components include registers, buses, and clock generators.

• Examples of CPUs include Intel Core i7, AMD Ryzen, and ARM Cortex-A53.

I would advise the user to force shutdown by holding the power button for a few seconds to prevent any damage.

• Advise the user to force shutdown by holding the power button for a few seconds

• Check if any heavy applications are running causing the overheating

• Suggest using a laptop cooling pad to help with heat dissipation

Computers are electronic devices that process data using instructions stored in memory, consisting of hardware components like CPU, RAM, and storage.

• Computers operate based on binary code, using 0s and 1s to represent data and instructions.

• The CPU (Central Processing Unit) is the brain of the computer, executing instructions and performing calculations.

• RAM (Random Access Memory) stores data temporarily for quick access by the CPU.

• Storage devices like hard drives or SSDs store...read more

Listen actively, diagnose the issue, provide clear instructions, and follow up.

• Listen carefully to the customer's description of the problem.

• Ask clarifying questions to diagnose the issue.

• Provide clear and concise instructions for resolving the issue.

• Follow up with the customer to ensure the issue has been resolved.

• Be patient and empathetic throughout the process.

• Document the issue and resolution for future reference.

ERP stands for Enterprise Resource Planning. It is a software system that helps schools streamline their processes and improve efficiency.

• ERP integrates various functions of a school such as admissions, attendance, finance, and HR into one system

• It provides real-time data and analytics to help school administrators make informed decisions

• ERP automates routine tasks, reducing manual work and human errors

• It improves communication between different departments and stakeholders w...read more

A graphic card is a hardware component that enhances the visual performance of a computer by rendering images and videos.

• It is responsible for rendering and displaying images on the monitor.

• It has its own processor and memory to handle graphics-intensive tasks.

• It is used in gaming, video editing, and other graphic-intensive applications.

• Examples include NVIDIA GeForce and AMD Radeon graphics cards.

A modem is a device that connects your computer to the internet through your ISP, while a router is a device that connects multiple devices to a network and manages traffic between them.

• Modem stands for modulator-demodulator and converts digital signals to analog signals for transmission over telephone lines

• Router directs traffic between devices on a network and can prioritize traffic for certain devices or applications

• Modem and router are often combined into a single device ...read more

I have extensive experience in computer hardware, including troubleshooting, repair, and maintenance.

• Proficient in diagnosing and resolving hardware issues

• Skilled in assembling and disassembling computer components

• Familiar with hardware maintenance and upgrades

• Experience with various operating systems and hardware configurations

• Examples: replacing a faulty hard drive, upgrading RAM, installing a new graphics card

Customer support is the assistance provided to customers before, during, and after a purchase.

• Customer support involves addressing customer queries and concerns

• It includes providing technical assistance and troubleshooting

• Customer support can be provided through various channels such as phone, email, chat, and social media

• The goal of customer support is to ensure customer satisfaction and retention

• Examples of customer support include helping a customer set up a new product, r...read more

I would start by checking for any recently installed software or updates that may be causing the issue.

• Check for any recently installed software or updates

• Boot into safe mode to see if the issue persists

• Run diagnostic tests to check for hardware issues

• Check for overheating or power supply issues

Technical performance can be improved by optimizing hardware and software, monitoring system performance, and implementing best practices.

• Optimize hardware by upgrading components or replacing outdated equipment

• Optimize software by updating to the latest version and removing unnecessary programs

• Monitor system performance using tools like Task Manager or Performance Monitor

• Implement best practices such as regular maintenance and backups

• Use performance testing tools to identify...read more

I have knowledge about camera configuration and alarms system.

• I am familiar with configuring IP cameras and setting up motion detection alarms.

• I have experience with CCTV systems and configuring DVRs.

• I am knowledgeable about different types of alarms such as smoke alarms, motion sensors, and door alarms.

• I am proficient in troubleshooting camera and alarm system issues.

VPN is a secure network connection that allows users to access private networks remotely.

• VPN stands for Virtual Private Network.

• It creates a secure and encrypted connection over a public network, such as the internet.

• It allows users to access private networks remotely and securely.

• VPN masks the user's IP address and encrypts their data to ensure privacy and security.

• It is commonly used for remote work, accessing geographically restricted content, and enhancing online security...read more

RAM is volatile memory used for temporary storage while ROM is non-volatile memory used for permanent storage.

• RAM stands for Random Access Memory and is used for temporary storage of data and programs while the computer is running.

• ROM stands for Read-Only Memory and is used for permanent storage of data and programs that cannot be changed.

• RAM is volatile memory, meaning it loses its contents when the power is turned off.

• ROM is non-volatile memory, meaning it retains its conte...read more

Blue screen error is a system error that occurs due to hardware or software issues.

• Check for any hardware issues such as faulty RAM or hard drive

• Update or reinstall drivers

• Run a virus scan

• Perform a system restore

• Check for any recent software or hardware changes

• Contact technical support for further assistance

I have installed various applications for users depending on their needs and requirements.

• Installed Microsoft Office suite for users to create documents, spreadsheets, and presentations

• Installed Adobe Creative Suite for users to work on graphic design projects

• Installed antivirus software to protect users' devices from malware and viruses

HDD is a traditional storage device that uses spinning disks to store data, while SSD uses flash memory for faster access.

• HDD is slower and more prone to mechanical failure than SSD

• SSD is more expensive but offers faster read/write speeds

• SSD is more durable and consumes less power than HDD

• HDD is still commonly used for large storage needs, while SSD is preferred for faster performance

• Examples of SSDs include Samsung 970 EVO and Crucial MX500, while examples of HDDs include Se...read more

Printer issues can be solved by checking connections, updating drivers, and troubleshooting software.

• Check if the printer is properly connected to the computer and power source.

• Update the printer drivers to the latest version.

• Troubleshoot the printer software by restarting the computer and printer, checking for error messages, and running diagnostic tests.

• Clean the printer heads and cartridges if necessary.

• Reset the printer to its default settings if all else fails.

To troubleshoot internet problems, check hardware, reset devices, check network settings, and contact ISP if necessary.

• Check if all hardware is properly connected and functioning

• Reset devices such as modem and router

• Check network settings such as IP address and DNS server

• Contact ISP if necessary for further assistance

A router is a networking device that forwards data packets between computer networks. It connects multiple devices to the internet.

• Connect the router to the modem using an Ethernet cable

• Access the router's web-based setup page using a web browser

• Configure the router's network settings, such as SSID and password

• Set up port forwarding and other advanced settings if needed

• Save and apply the changes to the router

DNS is like a phone book for the internet, translating domain names into IP addresses.

• DNS stands for Domain Name System

• It translates human-readable domain names (like google.com) into IP addresses (like 172.217.3.206)

• DNS helps computers locate websites and other resources on the internet

• It works by querying a series of servers to find the correct IP address for a given domain name