Senior Customer Service Executive Interview Questions and Answers for Freshers

I would remain calm, listen to the customer, and respond professionally.

• Stay calm and composed

• Listen attentively to the customer's concerns

• Avoid taking the abuse personally

• Respond professionally and empathetically

• Offer solutions or escalate the issue if necessary

• Document the incident for future reference

To handle an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.

• Listen actively to the customer's concerns without interrupting.

• Empathize with the customer's emotions and frustrations.

• Apologize sincerely for any inconvenience caused.

• Offer a solution or options to resolve the issue.

• Follow up with the customer to ensure their satisfaction.

To cool an angry patient, I would listen attentively, empathize with their concerns, apologize if necessary, offer solutions, and follow up with them.

• Listen attentively to the patient's concerns without interrupting

• Empathize with the patient's emotions and validate their feelings

• Apologize sincerely if the situation warrants it

• Offer solutions or alternatives to address the patient's issue

• Follow up with the patient to ensure their satisfaction

Business processing outsourcing (BPO) is the practice of contracting specific business processes to a third-party service provider.

• BPO involves outsourcing non-core business functions to external vendors.

• It allows companies to focus on their core competencies and reduce costs.

• Common BPO services include customer support, data entry, payroll processing, and IT support.

• Examples of BPO companies include Accenture, IBM, and Genpact.

• BPO can be onshore (within the same country), ne...read more

Credit card is a financial tool that allows users to make purchases on credit. Rotational shift refers to working different shifts at different times.

• Credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.

• Rotational shift refers to a work schedule where employees rotate through a set number of shifts, such as morning, afternoon, and night shifts.

• Working in rotational shifts may require employees...read more

AI stands for Artificial Intelligence, which is the simulation of human intelligence processes by machines.

• AI involves machines performing tasks that typically require human intelligence, such as visual perception, speech recognition, decision-making, and language translation.

• Examples of AI applications include virtual assistants like Siri and Alexa, self-driving cars, recommendation systems like Netflix's algorithm, and facial recognition technology.

• AI can be categorized int...read more