filter salaries All Filters

38 Senior Customer Service Executive Jobs

Sr Executive - Customer Service

2-6 years

Noida

1 vacancy

Sr Executive - Customer Service

IDEMIA

posted 2d ago

Job Description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places - at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose
This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability
Key Missions

Job profile

  • Provide seamless customer support to financial institutions with an intent to enhance customer relationships aligned with organizational objectives.
  • Handling end-to-end order processing with ensuring an operational excellence and maintaining smooth coordination within internal teams, regulators/schemes and customers.
  • Coordination with internal departments to ensure customer satisfaction.
  • Proactively handling of all incoming correspondence from the customers with an assurance of timely resolution to mitigate potential escalations.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms and requests.
  • Handle inquiries about deliveries
  • Provide customers with information on any open orders and invoices
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Maintain customer interactions
  • Communicating and coordinating effectively with Customer Service team members and internal departments
  • Providing feedback on the efficiency of the customer service process
  • Provide accurate, valid and complete information by using the right methods/tools

Qualifications and Skills

  • Graduate / Post-Graduate in any discipline.
  • Working exposure in payment industry, Fintechs and banking payment domain will be preferred.
  • Strong written communication skills, including ability to read and interpret emails, and provide logical written responses in a timely manner.
  • Ability to learn and adapt quickly to new technologies / operating procedures, as well as new service offerings and evolving work environments.
Profile Other Information

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we re transforming, fast, to stay a leader in a world that s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

www.idemia.com


Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Customer Service Executive roles with real interview advice

What Senior Customer Service Executive at IDEMIA are saying

Senior Customer Service Executive salary at IDEMIA

reported by 2 employees with 9-10 years exp.
Lock Unlock
₹6.1 L/yr - ₹7.8 L/yr
89% more than the average Senior Customer Service Executive Salary in India
View more details

What IDEMIA employees are saying about work life

based on 609 employees
65%
54%
58%
99%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

IDEMIA Benefits

Cafeteria
Health Insurance
Job Training
Work From Home
Free Food
Soft Skill Training +6 more
View more benefits

Compare IDEMIA with

Gemalto

4.7
Compare

Oberthur Technologies

4.0
Compare

Thales

3.6
Compare

Bharat Electronics

4.2
Compare

Flex

4.0
Compare

Foxconn

3.9
Compare

TE Connectivity

4.1
Compare

Wistron

3.9
Compare

Navitasys India

4.2
Compare

Vertiv

4.0
Compare

SFO Technologies

3.4
Compare

Salcomp Manufacturing

4.0
Compare

Flash Electronics

3.6
Compare

DBG Technology

3.8
Compare

Mitsubishi Electric India

4.2
Compare

Delta Electronics

3.9
Compare

3M

4.2
Compare

Avalon Technologies

3.7
Compare

Sanmina Sci

4.0
Compare

Keysight Technologies

4.0
Compare

Similar Jobs for you

Senior Customer Service Executive at IDEMIA Group

Thane

2-6 Yrs

₹ 4-8 LPA

Customer Service at IDEMIA Group

Thane

2-6 Yrs

₹ 4-7 LPA

Platform Administrator at IDEMIA Group

Noida

3-6 Yrs

₹ 8-12 LPA

Customer Service Executive at Spectrum Insurance Distribution Private Limited

New Delhi

1-4 Yrs

₹ 3-6 LPA

Customer Service Executive at MILK INFOTECH

Gurgaon / Gurugram

3-8 Yrs

₹ 3-8 LPA

Customer Service Executive at Avantor Performance Materials India Private Limited

Gurgaon / Gurugram

2-5 Yrs

₹ 4-7 LPA

Customer Service at Avery Dennison (India) Pvt. Ltd.

Bangalore / Bengaluru

5-8 Yrs

₹ 7-10 LPA

Customer Relationship at The Skillions

Mumbai

0-2 Yrs

₹ 2-4 LPA

Senior Customer Service Executive at Stepin Solutions

Ahmedabad

3-4 Yrs

₹ 6-7 LPA

Platform Administrator at IDEMIA Group

Noida

3-6 Yrs

₹ 8-12 LPA

2-6 Yrs

Noida

2d ago·via naukri.com

2-6 Yrs

Thane

2d ago·via naukri.com

0-3 Yrs

₹ 1.75 - 3L/yr

Bangalore / Bengaluru

4d ago·via naukri.com

1-6 Yrs

₹ 2 - 4.5L/yr

Mumbai

21d ago·via naukri.com

2-7 Yrs

₹ 2.25 - 3.5L/yr

Barnala, Sangrur

27d ago·via naukri.com

0-5 Yrs

₹ 0.5 - 3L/yr

Mumbai

1mon ago·via naukri.com

1-6 Yrs

Noida, Kolkata

30d ago·via naukri.com

4-6 Yrs

₹ 3 - 5L/yr

Chennai

23d ago·via naukri.com

Executive / Senior Executive - Customer Service

National Commodity & Derivatives Exchange (NCDEX)

1-3 Yrs

Mumbai

2d ago·via naukri.com

0-4 Yrs

₹ 2 - 3L/yr

New Delhi

11d ago·via naukri.com
How was your last interview experience?

Recently Viewed

DESIGNATION

How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent