Mobile Service Engineer Interview Questions and Answers

Yes, I have experience with CRM tools.

• I have worked with Salesforce CRM extensively in my previous role.

• I am familiar with using CRM tools to manage customer interactions and track sales leads.

• I have also used Microsoft Dynamics CRM to streamline customer support processes.

• I have experience in customizing CRM workflows and creating reports to analyze customer data.

• I am comfortable learning and adapting to new CRM tools as per the organization's requirements.

To handle an agitated customer, it is important to remain calm, empathize with their concerns, actively listen, offer solutions, and follow up.

• Stay calm and composed

• Empathize with the customer's frustration

• Listen actively and attentively

• Apologize for any inconvenience caused

• Offer solutions or alternatives

• Follow up to ensure customer satisfaction

Common problems in mobile phones include battery drain, slow performance, overheating, and software issues.

• Battery drain: Check for apps running in the background, reduce screen brightness, and disable unnecessary features like Bluetooth and GPS.

• Slow performance: Clear cache, uninstall unused apps, and update software regularly.

• Overheating: Avoid using the phone while charging, remove the case to improve ventilation, and limit resource-heavy tasks.

• Software issues: Restart the...read more