100+ Desktop Support Engineer Interview Questions and Answers for Freshers

Configuring Outlook involves setting up email accounts, server settings, and personal preferences.

• Open Outlook and click on 'File'

• Select 'Add Account' and enter email address and password

• Choose account type (e.g. Exchange, IMAP, POP)

• Enter server settings (incoming and outgoing mail servers)

• Set up additional preferences like signature and email sync settings

FSMO roles are specialized domain controller roles in Active Directory that manage specific operations within the domain.

• There are 5 FSMO roles: Schema Master, Domain Naming Master, RID Master, PDC Emulator, and Infrastructure Master.

• Schema Master - Manages changes to the schema.

• Domain Naming Master - Manages the addition or removal of domains in the forest.

• RID Master - Allocates unique relative identifiers (RID) to each domain controller.

• PDC Emulator - Handles backward compa...read more

Layer 3 in OSI model is the network layer responsible for routing and forwarding data packets.

• Responsible for logical addressing and routing of data packets

• Determines the best path for data to travel through a network

• Examples include IP addresses and routers

AD stands for Active Directory. It is a directory service developed by Microsoft for Windows domain networks.

• AD provides centralized management of network resources and user accounts.

• It allows for easy authentication and authorization of users and computers.

• AD enables the implementation of group policies for controlling user access and permissions.

• It also supports the integration of third-party applications and services.

• Examples of AD-enabled services include Microsoft Exchan...read more

DNS is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.

• DNS resolves domain names to IP addresses

• It helps users access websites using human-readable names

• DNS servers store records of domain names and their corresponding IP addresses

• DNS operates as a hierarchical system with multiple levels of authority

• Examples: translating 'www.google.com' to '172.217.3.196'

RJ-45 and RJ-11 connectors differ in the number of pins and the OSI layer they operate on.

• RJ-45 has 8 pins while RJ-11 has 4 or 6 pins.

• RJ-45 operates on the Physical and Data Link layers of the OSI model.

• RJ-11 operates on the Physical layer of the OSI model.

• RJ-45 is used for Ethernet connections while RJ-11 is used for telephone connections.

A router is a networking device that forwards data packets between computer networks. It is used to connect multiple devices to a network and route data to the appropriate destination.

• Routers operate at the network layer of the OSI model.

• They use IP addresses to determine the best path for data packets to reach their destination.

• Routers can connect different types of networks, such as LANs and WANs.

• Examples of routers include Cisco routers, Netgear routers, and TP-Link router...read more

To troubleshoot LAN connectivity, check physical connections, IP settings, network adapter settings, and firewall settings.

• Check physical connections such as cables and ports

• Verify IP settings such as IP address, subnet mask, and default gateway

• Check network adapter settings such as DNS server and DHCP settings

• Verify firewall settings to ensure they are not blocking network traffic

• Use network diagnostic tools such as ping and traceroute to identify issues

• Check for any recent ...read more

Hardware refers to physical components of a computer system, while software refers to programs and applications that run on the system.

• Hardware includes components such as the CPU, motherboard, RAM, and hard drive.

• Software includes programs such as Microsoft Office, web browsers, and antivirus software.

• Hardware is tangible and can be physically touched, while software is intangible and cannot be touched.

• Hardware can be upgraded or replaced, while software can be updated or un...read more

A domain name is a unique address that identifies a website on the internet.

• Domain names are used to access websites and send emails.

• They consist of two parts: the top-level domain (TLD) and the second-level domain (SLD).

• Examples of domain names include google.com, amazon.co.uk, and microsoft.net.

A hub is a simple device that connects multiple devices in a network. A switch is a more advanced device that directs data to specific devices. A router connects multiple networks and directs data between them.

• A hub operates at the physical layer of the OSI model, while a switch operates at the data link layer.

• A hub broadcasts data to all devices connected to it, while a switch sends data only to the device it is intended for.

• A router uses IP addresses to direct data between ...read more

To configure internet, you need to set up network settings and connect to a network.

• Check if your computer has a network adapter and if it's enabled

• Connect to a network by selecting it from the list of available networks

• Enter the network password if required

• Configure network settings such as IP address, subnet mask, and default gateway

• Test the internet connection by opening a web browser and visiting a website

I have extensive experience working in IT labs, including setting up and maintaining hardware and software.

• Managed and maintained lab equipment such as servers, switches, and routers

• Installed and configured software for lab machines

• Troubleshot and resolved hardware and software issues

• Collaborated with other IT professionals to ensure lab functionality

• Implemented security protocols to protect lab equipment and data

Yes, I know how to install Windows OS.

• Insert the Windows installation disc or USB drive into the computer.

• Boot the computer from the installation media.

• Follow the on-screen instructions to select language, time and currency format, and keyboard or input method.

• Choose 'Custom' installation option to select the drive where you want to install Windows.

• Wait for the installation process to complete and follow any additional prompts to set up user accounts and preferences.

Class A range: 0.0.0.0 to 127.255.255.255. Class B range: 128.0.0.0 to 191.255.255.255.

• Class A IP addresses range from 0.0.0.0 to 127.255.255.255

• Class B IP addresses range from 128.0.0.0 to 191.255.255.255

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• It stores information about network resources such as computers, users, and groups.

• It provides authentication and authorization services for Windows-based computers.

• It allows administrators to manage network resources from a central location.

• It uses a hierarchical structure of domains, trees, and forests to organize network resources.

• It supports group policies that can be used to enforc...read more

DHCP is a protocol that assigns IP addresses to devices on a network. DNS is a system that translates domain names to IP addresses.

• DHCP stands for Dynamic Host Configuration Protocol

• DHCP assigns IP addresses to devices on a network

• DNS stands for Domain Name System

• DNS translates domain names to IP addresses

• DNS is used to access websites and other resources on the internet

Domain is a centralized network where computers are managed by a server, while workgroup is a decentralized network where computers are managed individually.

• Domain is managed by a domain controller server, while workgroup has no centralized server.

• Domain allows for centralized management of user accounts, security policies, and resources, while workgroup does not.

• Domain allows for easier scalability and security, while workgroup is more suitable for small networks with fewer ...read more

The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.

• To achieve its goals and objectives

• To fulfill its mission

• To provide value to its stakeholders

Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.

• Assisting users with hardware and software issues

• Troubleshooting technical problems

• Providing guidance on how to use technology effectively

• Resolving network connectivity issues

• Offering support for system upgrades and installations

To install a printer, you need to connect it to the computer, install the necessary drivers, and set it as the default printer.

• Connect the printer to the computer using a USB cable or through a network connection.

• Download and install the printer drivers from the manufacturer's website or use the installation CD that came with the printer.

• Go to Control Panel > Devices and Printers, click on 'Add a printer', and follow the on-screen instructions to install the printer.

• Set the n...read more

To rejoin a domain, you need to access the system properties, change the computer name, and then rejoin the domain.

• Access system properties by right-clicking on 'This PC' and selecting 'Properties'.

• Click on 'Change settings' next to the computer name.

• Click on 'Change' to rename the computer and then click 'OK'.

• Click on 'Change' next to 'To rename this computer or change its domain or workgroup'.

• Enter the domain name and credentials to rejoin the domain.

• Restart the computer fo...read more

To solve blue screen of death, check for hardware or software issues, update drivers, run system diagnostics, and restore system to a previous state.

• Check for hardware issues such as faulty RAM or hard drive

• Update drivers for all hardware components

• Run system diagnostics to identify any underlying issues

• Restore system to a previous state using System Restore feature

A type of connection refers to the method used to establish communication between devices or systems.

• There are various types of connections such as wired (Ethernet, USB) and wireless (Wi-Fi, Bluetooth)

• Connections can also be categorized as point-to-point or multipoint

• Examples include HDMI for video/audio, RJ45 for Ethernet, and USB for data transfer

To troubleshoot in Outlook, check for connectivity issues, repair the application, and verify account settings.

• Check internet connectivity and server status

• Repair Outlook application using built-in repair tool

• Verify account settings such as username, password, and server information

• Check for any add-ins causing issues

• Clear cache and temporary files

• Disable antivirus temporarily to check if it's causing issues

To judge RAM faulty, run memory diagnostics and check for errors.

• Run memory diagnostics software like Memtest86+ or Windows Memory Diagnostic

• Check for errors in the diagnostic report

• Test each RAM module individually to identify the faulty one

• Look for symptoms like frequent crashes, blue screens, and system freezes

Incoming mail server is a computer that receives emails from other servers and delivers them to the recipient's mailbox.

• It is also known as POP3 or IMAP server.

• It uses protocols like POP3, IMAP, or Exchange to receive emails.

• Examples of incoming mail servers are mail.example.com, pop.example.com, imap.example.com.

• It is configured in email clients like Outlook, Gmail, or Thunderbird.

Outgoing mail server is responsible for sending emails from your email client to the recipient's email server.

• Outgoing mail server is also known as SMTP server.

• It uses SMTP (Simple Mail Transfer Protocol) to send emails.

• The outgoing mail server settings can be configured in your email client.

• Examples of outgoing mail servers include smtp.gmail.com, smtp.yahoo.com, etc.

DHCP IP is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP stands for Dynamic Host Configuration Protocol

• It allows devices to obtain IP addresses and other network configuration information dynamically

• DHCP servers assign IP addresses to devices within a network

• DHCP lease time determines how long an IP address is valid for a device

• DHCP reduces the need for manual IP address configuration

Windows 10 is the newer version of Windows 7 with improved features and security.

• Windows 10 has a more modern and user-friendly interface compared to Windows 7.

• Windows 10 has better security features such as Windows Hello and Windows Defender.

• Windows 10 has improved performance and faster boot times compared to Windows 7.

• Windows 10 has more built-in apps and features such as Cortana and Microsoft Edge.

• Windows 10 has better support for touchscreens and tablets compared to Wind...read more

Different types of RAM include DDR, DDR2, DDR3, DDR4, and SDRAM.

• DDR (Double Data Rate) RAM is the most common type used in desktop computers.

• DDR2 RAM is an older version with slower speeds compared to DDR3 and DDR4.

• DDR3 RAM is faster and more power-efficient than DDR2.

• DDR4 RAM is the latest standard, offering higher speeds and larger capacities.

• SDRAM (Synchronous Dynamic Random Access Memory) is an older type used in older systems.

To make a bootable pendrive, use a tool like Rufus or Windows Media Creation Tool.

• Download and install a bootable USB tool like Rufus or Windows Media Creation Tool

• Insert the USB drive and select it in the tool

• Select the ISO file or operating system you want to make bootable

• Click on the 'Start' button and wait for the process to complete

• Once done, restart your computer and boot from the USB drive

The speed of a bus can vary depending on the type of bus, road conditions, and traffic.

• The speed of a city bus is typically around 20-30 miles per hour.

• A school bus usually travels at speeds of 40-50 miles per hour.

• Long-distance buses like Greyhound can reach speeds of 60-70 miles per hour.

• Buses in Europe may travel faster due to higher speed limits on highways.

To configure a router, access its web interface and enter the necessary settings.

• Connect to the router via Ethernet or Wi-Fi

• Open a web browser and enter the router's IP address

• Enter the login credentials (usually admin/admin)

• Navigate to the settings page and configure as needed

• Save the changes and reboot the router

A domain is a group of computers and devices on a network that are administered as a unit with common rules and procedures.

• A domain is a logical grouping of network resources such as computers, printers, and servers.

• It allows for centralized management of users, computers, and security policies.

• Domains are commonly used in Windows environments, with Active Directory being the most popular domain service.

• Domains can have multiple subdomains, which can be used to further organi...read more

Yes, I am experienced in installing various operating systems.

• I have experience installing Windows operating systems such as Windows 7, 8, and 10.

• I am proficient in installing Linux distributions like Ubuntu, CentOS, and Fedora.

• I am familiar with the installation process of macOS on Apple computers.

• I can perform clean installations, upgrades, and dual-boot setups.

• I am knowledgeable about partitioning, formatting, and configuring the OS during installation.

A domain is a network of computers that are managed and controlled by a centralized authority.

• A domain is a logical grouping of computers, servers, and other network devices.

• It allows for centralized management and control of user accounts, security policies, and network resources.

• Domains are commonly used in business environments to provide a secure and organized network infrastructure.

• An example of a domain is a company's internal network, where all computers and users are ...read more

Ping command is used to test the connectivity between two devices on a network.

• Ping sends an ICMP echo request to the target device and waits for a response.

• It measures the round-trip time for the packet to reach the target and come back.

• Ping can also be used to determine the IP address of a domain name.

• Commonly used ping commands include ping -t (continuous ping) and ping -a (resolve IP address to hostname).

DHCP assigns IP addresses to devices on a network automatically.

• DHCP stands for Dynamic Host Configuration Protocol.

• It allows devices to obtain IP addresses, subnet masks, default gateways, and DNS servers automatically.

• DHCP servers lease IP addresses to devices for a specific amount of time.

• DHCP uses a four-step process: Discover, Offer, Request, and Acknowledge.

• DHCP can also be used to assign other network configuration settings, such as WINS and NTP servers.

Airplane mode and switch off are different ways to disable the functionality of a device.

• Airplane mode is a feature that disables all wireless communication on a device, including cellular, Wi-Fi, and Bluetooth.

• Switching off a device completely shuts it down, turning off all functions and disconnecting it from power.

• Airplane mode is commonly used during flights to comply with regulations and prevent interference with aircraft systems.

• Switching off a device is useful when you ...read more

Blue Dump error can be repaired by analyzing the error message, identifying the root cause, and taking appropriate actions.

• Analyze the error message to identify the root cause

• Check for hardware issues such as faulty RAM or hard drive

• Update or reinstall drivers

• Perform a system restore or reinstall the operating system if necessary

To configure Ms Outlook, you need to open the application, enter your email address and password, and set up the server settings.

• Open Microsoft Outlook application

• Click on 'File' tab and select 'Add Account'

• Enter your email address and password

• Follow the prompts to set up server settings (IMAP/POP and SMTP)

• Click 'Finish' to complete the configuration

RDP can be connected by using the Remote Desktop Connection tool on Windows.

• Open Remote Desktop Connection tool on Windows

• Enter the IP address or hostname of the remote computer

• Click 'Connect' and enter the username and password of the remote computer

• Click 'OK' to establish the RDP connection

Workgroup is a peer-to-peer network while domain is a centralized network managed by a domain controller.

• Workgroup is suitable for small networks while domain is suitable for large networks.

• In workgroup, each computer has its own user accounts while in domain, user accounts are managed centrally.

• Domain provides better security and easier management of resources.

• Workgroup does not have a centralized authentication system while domain has a domain controller for authentication....read more

I am highly efficient and always strive to complete tasks quickly without sacrificing quality.

• I prioritize tasks based on urgency and impact on users

• I constantly look for ways to streamline processes and improve efficiency

• I have a track record of resolving issues promptly and effectively

• I am proficient in troubleshooting and problem-solving techniques

VPN stands for Virtual Private Network, a technology that allows users to securely access a private network over a public network.

• VPN creates a secure and encrypted connection between the user's device and the private network.

• It masks the user's IP address and encrypts data to ensure privacy and security.

• VPN can be used to access restricted websites, secure remote access to a company's network, and protect data while using public Wi-Fi.

• Popular VPN services include NordVPN, Ex...read more

Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.

• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Isolate the problem by narrowing down possible causes

• Implement a solution based on the identified cause

• Test the solution to ensure the issue is resolved