Customer Support Executive

200+ Customer Support Executive Interview Questions and Answers

Updated 13 Dec 2024

Q101. Are you comfortable with the rotational off

Ans.

Yes, I am comfortable with rotational offs as it allows for a better work-life balance and helps in maintaining productivity.

  • I am open to working on rotational offs as it provides flexibility in scheduling.

  • Rotational offs can help in preventing burnout and maintaining a healthy work-life balance.

  • I understand the importance of rotational offs in ensuring adequate rest and rejuvenation.

  • I have experience working on rotational offs in my previous roles and have found it beneficia...read more

Q102. How did you use to handle customer queries

Ans.

I used to handle customer queries by actively listening to their concerns and providing prompt and effective solutions.

  • I would greet the customer and introduce myself

  • I would listen attentively to their query and ask clarifying questions if needed

  • I would provide clear and concise solutions to their problem

  • I would follow up with the customer to ensure their issue was resolved to their satisfaction

  • I would maintain a positive and professional attitude throughout the interaction

Q103. Which is the default port for FTP

Ans.

The default port for FTP is 21.

  • FTP stands for File Transfer Protocol.

  • It is a standard network protocol used for transferring files between a client and a server.

  • Port 21 is reserved for FTP control commands.

  • FTP uses a separate port, usually port 20, for data transfer.

  • FTP can be used with both active and passive modes.

Q104. Which command is use to see lvm?

Ans.

The command used to see LVM is 'lvdisplay'.

  • Use 'lvdisplay' command to see information about logical volumes in LVM.

  • You can also use 'lvscan' to scan all disks for LVM volumes.

  • To see a list of all logical volumes, use 'lvs'.

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Q105. what are the languages you know ?

Ans.

I am fluent in English and Spanish.

  • Fluent in English and Spanish

  • Can communicate effectively in both languages

  • Able to read, write, and speak in both languages

Q106. What the meaning of credit card

Ans.

A credit card is a payment card issued to users as a method of payment.

  • Credit cards allow users to borrow money from a bank or financial institution to make purchases.

  • Users are required to pay back the borrowed amount along with interest and fees.

  • Credit cards offer various benefits such as rewards, cashback, and discounts.

  • Examples of credit card companies include Visa, Mastercard, and American Express.

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Q107. How to solve in customer problems?

Ans.

To solve customer problems, actively listen to their concerns, empathize with their situation, offer solutions or alternatives, and follow up to ensure satisfaction.

  • Listen actively to understand the customer's issue

  • Empathize with the customer's situation to show understanding and care

  • Offer solutions or alternatives to address the problem

  • Follow up with the customer to ensure their satisfaction

Q108. HOW CAN SOLVE THE ISSUES ?

Ans.

By actively listening to customers, analyzing the root cause of the issues, and providing timely and effective solutions.

  • Listen actively to customers to understand their concerns

  • Analyze the root cause of the issues to address them effectively

  • Provide timely and effective solutions to resolve the issues

  • Follow up with customers to ensure their satisfaction

  • Continuously improve processes to prevent future issues

Customer Support Executive Jobs

Customer Support Executive | HR Swati Srivastava | 0-4 years
Ienergizer
4.7
Noida
Customer Support Executive | HR Pankaj | 0-4 years
Ienergizer
4.7
Noida
Customer Support Executive | HR Tripti | 0-1 years
Ienergizer
4.7
₹ 2 L/yr - ₹ 3 L/yr
Noida

Q109. How to filter easy way of the candidate?

Ans.

Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.

  • Assess communication skills through a mock customer interaction scenario.

  • Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

  • Review customer service experience by asking about previous roles and responsibilities in customer support.

  • Consider candidates who demonstrate empathy, pa...read more

Q110. How to select the hard worker candidate?

Ans.

Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.

  • Look for candidates who have a track record of meeting deadlines and exceeding expectations.

  • Ask about their previous work experiences and how they handled challenging situations.

  • Consider their willingness to take on additional responsibilities and go the extra mile.

  • Evaluate their ability to prioritize tasks and manage their time effectively.

  • Seek feedback from previous employers ...read more

Q111. What you know about customer handling?

Ans.

Customer handling involves effectively communicating with customers to address their needs and concerns.

  • Active listening to understand customer issues

  • Empathy to show understanding and care towards customers

  • Problem-solving skills to find solutions to customer problems

  • Patience to handle difficult customers calmly

  • Clear communication to provide information and updates to customers

  • Conflict resolution to resolve disputes and conflicts with customers

Q112. How to deal with the customer concern

Ans.

To deal with customer concerns, listen actively, empathize, apologize, provide solutions, and follow up.

  • Listen actively to understand the customer's concern

  • Empathize with the customer and acknowledge their frustration

  • Apologize for any inconvenience caused

  • Provide solutions or options to resolve the issue

  • Follow up with the customer to ensure their satisfaction

Q113. How would a handle a irritated client

Ans.

I would listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to their problem.

  • Listen actively to understand their concerns

  • Empathize with their situation and show understanding

  • Apologize for any inconvenience caused

  • Work towards finding a solution to their problem

  • Stay calm and professional throughout the interaction

Q114. What is sale ? How to promote a product

Ans.

Sales is the process of selling a product or service to customers. Promoting a product involves various strategies to create awareness and generate interest.

  • Sales is the act of persuading customers to purchase a product or service.

  • Promoting a product involves understanding the target audience and their needs.

  • Effective promotion includes creating compelling marketing messages and using various channels like advertising, social media, and word-of-mouth.

  • Offering discounts, incen...read more

Q115. Tell something about customer service.

Ans.

Customer service is the provision of assistance and support to customers before, during, and after a purchase.

  • Customer service involves addressing customer needs and concerns

  • It is important to provide timely and effective solutions to customer issues

  • Good communication skills are essential in customer service

  • Customer service can help build customer loyalty and improve business reputation

  • Examples of customer service include answering customer inquiries, resolving complaints, an...read more

Q116. How will you handle customers

Ans.

I will handle customers with patience, empathy, and effective communication.

  • Listen actively to their concerns and needs

  • Acknowledge their emotions and show empathy

  • Provide clear and concise information and solutions

  • Follow up to ensure their satisfaction

  • Maintain a positive and professional attitude

  • Handle difficult situations calmly and respectfully

Q117. How do you handle repetitive task?

Ans.

I automate repetitive tasks using tools like macros and scripts to increase efficiency.

  • Identify repetitive tasks and prioritize them based on frequency and time consumption.

  • Create macros or scripts to automate these tasks, saving time and reducing errors.

  • Regularly review and update automation processes to ensure they are still effective.

  • Seek feedback from team members to identify new repetitive tasks that can be automated.

  • Use task management tools to track progress and measur...read more

Q118. What do you think about customer support

Ans.

Customer support is crucial for maintaining customer satisfaction and loyalty.

  • Customer support plays a vital role in resolving customer issues and concerns.

  • It involves providing assistance, guidance, and solutions to customers.

  • Good customer support builds trust and strengthens the relationship between the company and its customers.

  • It helps in retaining customers and attracting new ones through positive word-of-mouth.

  • Customer support requires effective communication, empathy, ...read more

Q119. How to handle an irrated customer?

Ans.

Listen actively, empathize, apologize, offer solutions, and follow up.

  • Listen to the customer's concerns without interrupting.

  • Empathize with the customer's emotions and show understanding.

  • Apologize for any inconvenience caused, even if it wasn't your fault.

  • Offer solutions to resolve the issue and make the customer happy.

  • Follow up with the customer to ensure their satisfaction and build trust.

Q120. How do you handle difficult customers?

Ans.

I remain calm, listen actively, empathize, and find solutions to resolve the issue.

  • Remain calm and composed

  • Listen actively to understand the customer's concerns

  • Empathize with the customer's situation

  • Find solutions to resolve the issue, offering alternatives if necessary

Q121. How many language you know to apeak

Ans.

I am fluent in three languages: English, Spanish, and French.

  • Fluent in English, Spanish, and French

  • Able to communicate effectively in all three languages

  • Can provide customer support in multiple languages

Q122. What is important thing to creat a network

Ans.

Building strong relationships and maintaining communication is key to creating a network.

  • Establishing trust and credibility with others

  • Maintaining regular communication and follow-ups

  • Networking events and conferences

  • Utilizing social media platforms like LinkedIn

  • Offering help and support to others in your network

Q123. What is the importance two creat super a network

Ans.

Creating a super network is important for efficient communication and collaboration.

  • Improves communication among team members

  • Enhances collaboration on projects

  • Increases productivity and efficiency

  • Allows for easier sharing of information and resources

  • Helps in building strong relationships with customers and partners

Q124. Tell me something about Delhi Metro?

Ans.

Delhi Metro is a rapid transit system serving Delhi and its satellite cities.

  • Delhi Metro is the largest metro network in India.

  • It has a total length of over 389 kilometers.

  • The metro system consists of six lines and 285 stations.

  • It is known for its punctuality, cleanliness, and safety.

  • Delhi Metro has significantly reduced traffic congestion and pollution in the city.

  • It is a popular mode of transportation for daily commuters and tourists alike.

Q125. What do you know about social media?

Ans.

Social media refers to online platforms that allow users to create, share, and interact with content and other users.

  • Social media includes platforms such as Facebook, Twitter, Instagram, LinkedIn, and TikTok.

  • Users can create profiles, share content such as photos and videos, and interact with others through likes, comments, and messages.

  • Social media is often used for marketing and advertising purposes, as well as for personal communication and networking.

  • Social media can have...read more

Q126. What do you know about stocks market?

Ans.

Stock market is a platform where buying, selling, and issuing of shares of publicly-held companies take place.

  • Stock market is a place where investors can buy and sell shares of publicly traded companies.

  • Stock prices are influenced by various factors such as company performance, economic indicators, and market trends.

  • Investors can make profits by buying low and selling high, or through dividends paid by the company.

  • There are different types of stocks such as common stocks, pre...read more

Q127. what is sales, fav destination

Ans.

Sales is the process of selling products or services to customers. My favorite destination is Paris.

  • Sales involves identifying potential customers, presenting products or services, and closing deals

  • Favorite destination is Paris due to its rich history, culture, and iconic landmarks like the Eiffel Tower

  • Paris offers a unique blend of art, fashion, cuisine, and architecture

Q128. How to survive

Ans.

Survival requires adaptability, resilience, and resourcefulness.

  • Stay calm and focused

  • Assess the situation and prioritize needs

  • Be flexible and willing to adjust plans

  • Stay positive and maintain hope

  • Utilize available resources and seek help when needed

Q129. What is Airindia

Ans.

Airindia is the flag carrier airline of India.

  • Airindia is owned by the government of India.

  • It operates both domestic and international flights.

  • It has a frequent flyer program called Flying Returns.

  • Airindia has a fleet of over 100 aircrafts.

  • It has its hub at Indira Gandhi International Airport in Delhi.

Q130. Which better career growth ya finance growth

Ans.

Career growth and financial growth are interconnected but career growth often leads to better financial growth in the long run.

  • Career growth typically involves gaining new skills, taking on more responsibilities, and advancing to higher positions within a company.

  • Financial growth can be a result of career growth, as promotions and advancements often come with salary increases and bonuses.

  • However, focusing solely on financial growth may limit long-term career prospects and opp...read more

Q131. What is customer sapoot executive

Ans.

A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.

  • Resolves customer queries and complaints

  • Provides product information and technical support

  • Maintains customer records and feedback

  • Ensures customer satisfaction and retention

  • May involve sales and upselling

  • Examples: call center representative, help desk technician, customer service agent

Q132. What mean by customer support?

Ans.

Customer support refers to the assistance and guidance provided to customers before, during, and after their purchase of a product or service.

  • Customer support involves addressing customer inquiries, issues, and complaints.

  • It includes providing product information, troubleshooting technical problems, and offering solutions to customer concerns.

  • Customer support can be offered through various channels such as phone, email, live chat, and social media.

  • The goal of customer support...read more

Q133. Speak for a minute any interesting topic

Ans.

The impact of social media on mental health

  • Social media can have both positive and negative effects on mental health

  • Excessive use of social media can lead to feelings of loneliness and depression

  • Comparison to others on social media can negatively impact self-esteem

  • However, social media can also provide a sense of community and support for individuals struggling with mental health issues

Q134. What's the TV os built of?

Ans.

TV OS is built on a software platform that enables the TV to run applications and connect to the internet.

  • TV OS is typically built on a Linux-based platform

  • It allows users to access streaming services like Netflix, Hulu, and Amazon Prime Video

  • It also enables users to download and use apps, such as games and social media platforms

  • TV OS can be updated over the internet to add new features and fix bugs

Q135. Speak on the given topic.

Ans.

Customer support executives play a crucial role in ensuring customer satisfaction and resolving issues effectively.

  • Customer support executives should have excellent communication skills to effectively interact with customers.

  • They should be knowledgeable about the products or services offered by the company to provide accurate information and assistance.

  • Problem-solving skills are essential for customer support executives to address customer concerns and find solutions.

  • Empathy ...read more

Q136. What do you know about Credit card?

Ans.

Credit card is a payment card issued by a financial institution, allowing the cardholder to borrow funds to pay for goods and services.

  • Credit cards allow users to make purchases on credit, with the promise to repay the borrowed amount at a later date.

  • They often come with a credit limit, which is the maximum amount of money that can be borrowed.

  • Credit cards may charge interest on outstanding balances if not paid in full by the due date.

  • They offer convenience and security for t...read more

Q137. How do you handle the customers

Ans.

I handle customers with empathy, active listening, and problem-solving skills.

  • Listen actively to understand the customer's issue

  • Show empathy and understanding towards the customer's situation

  • Provide clear and concise solutions to their problems

  • Follow up to ensure the issue is resolved to their satisfaction

Q138. How to observe Gold quality testing

Ans.

Gold quality testing can be observed through various methods.

  • One can observe the color and shine of the gold to determine its quality.

  • Gold can also be tested using acid to check its purity.

  • Electronic testing machines can also be used to determine the quality of gold.

  • One can also observe the hallmark stamp on the gold to check its authenticity.

  • It is important to ensure that the testing is done by a certified professional.

Q139. Which port is used for RDP

Ans.

The port used for RDP is 3389.

  • RDP stands for Remote Desktop Protocol.

  • Port 3389 is the default port used for RDP.

  • It allows users to remotely connect to and control a computer over a network.

  • RDP is commonly used for remote technical support, accessing files and applications, and remote administration.

  • Other ports can be configured for RDP if needed, but 3389 is the standard port.

Q140. Do you know how edtech company work?

Ans.

Edtech companies provide educational services and products through technology.

  • Edtech companies use technology to deliver educational content and services.

  • They often offer online courses, virtual classrooms, and interactive learning tools.

  • Some examples of popular edtech companies include Coursera, Khan Academy, and Duolingo.

Q141. What do you know about Growpital

Ans.

Growpital is a healthcare platform connecting patients with doctors and hospitals for online consultations and appointments.

  • Online platform for healthcare services

  • Connects patients with doctors and hospitals

  • Facilitates online consultations and appointments

Q142. Amazon company is brand? Why

Ans.

Yes, Amazon is a brand known for its wide range of products, excellent customer service, and innovative technology.

  • Amazon offers a wide range of products from electronics to groceries, making it a one-stop shop for customers.

  • The company is known for its fast and reliable delivery service, including options like Amazon Prime for expedited shipping.

  • Amazon has also innovated with services like Amazon Echo and Alexa, showcasing their commitment to technology and customer convenie...read more

Q143. What is LGBTQ community?

Ans.

LGBTQ community refers to individuals who identify as lesbian, gay, bisexual, transgender, or queer/questioning.

  • LGBTQ stands for lesbian, gay, bisexual, transgender, and queer/questioning

  • It is a community of individuals who identify as non-heterosexual and/or non-cisgender

  • The community faces discrimination and marginalization in many parts of the world

  • LGBTQ individuals have fought for and continue to fight for equal rights and acceptance

  • Examples of LGBTQ individuals include E...read more

Q144. How would you manage disputing customers

Ans.

I would listen to their concerns, empathize with them, offer solutions, and escalate if necessary.

  • Listen actively to understand their perspective

  • Empathize with their situation and show understanding

  • Offer solutions or alternatives to resolve the dispute

  • Escalate to a supervisor if unable to resolve the issue

Q145. How can you handle frustrated customers

Ans.

I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.

  • Listen actively to understand their concerns

  • Empathize with their emotions and show understanding

  • Offer solutions or alternatives to resolve their issues

  • Remain calm and professional throughout the interaction

  • Follow up to ensure the problem is resolved to their satisfaction

Q146. How to handle a difficult customer

Ans.

Listen actively, stay calm, empathize, find a solution, follow up

  • Listen actively to understand the customer's issue

  • Stay calm and composed, avoid getting defensive

  • Empathize with the customer's frustration

  • Find a solution that satisfies the customer's needs

  • Follow up to ensure the issue is resolved to the customer's satisfaction

Q147. Tell me about industrial intership

Ans.

Industrial internship is a hands-on learning experience in a professional setting related to one's field of study.

  • Provides practical experience in a real-world work environment

  • Helps students apply theoretical knowledge to practical situations

  • Allows students to gain industry-specific skills and knowledge

  • Can lead to potential job opportunities after graduation

Q148. How to handle the customer

Ans.

Handle customers with empathy, patience, and effective communication.

  • Listen actively to understand the customer's issue

  • Show empathy and understanding towards the customer's situation

  • Communicate clearly and effectively to provide solutions

  • Remain calm and patient, even in challenging situations

  • Follow up with the customer to ensure satisfaction

Q149. Are you good in multi tasking?

Ans.

Yes, I am skilled in multitasking and can efficiently handle multiple tasks simultaneously.

  • I have experience in managing multiple customer inquiries at once

  • I am proficient in using various software tools simultaneously to assist customers

  • I can prioritize tasks effectively to ensure all customer needs are met in a timely manner

Q150. How you will manage cold calls

Ans.

I will start with a friendly introduction and try to understand their needs before pitching my product/service.

  • Introduce myself and the company

  • Ask if they have a few minutes to talk

  • Try to understand their needs and requirements

  • Pitch my product/service accordingly

  • Handle objections and provide solutions

  • Thank them for their time and follow up if necessary

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