Customer Quality Engineer
Customer Quality Engineer Interview Questions and Answers
Q1. How do you handle customer quality issues?
I handle customer quality issues by identifying the root cause, communicating with the customer, and implementing corrective actions.
Listen to the customer's concerns and gather all necessary information
Investigate the issue thoroughly to identify the root cause
Communicate with the customer to keep them informed throughout the process
Implement corrective actions to prevent the issue from happening again
Follow up with the customer to ensure their satisfaction
Document the entir...read more
Q2. Difference between 2 stroke engine and 4 stroke engine
2 stroke engines have a simpler design and produce more power, but are less fuel efficient and emit more pollution compared to 4 stroke engines.
2 stroke engines complete a power cycle in 2 strokes of the piston, while 4 stroke engines complete it in 4 strokes.
2 stroke engines do not have valves, while 4 stroke engines have intake and exhaust valves.
2 stroke engines require a mixture of fuel and oil, while 4 stroke engines use separate fuel and oil systems.
2 stroke engines are...read more
Q3. What is Automobile and it importance?
Automobile is a vehicle designed for transportation, providing convenience and mobility to individuals and society.
Automobiles are vehicles that are powered by an internal combustion engine or electric motor.
They are designed for transportation of people and goods.
Automobiles have greatly improved mobility and convenience, allowing people to travel long distances quickly and easily.
They play a crucial role in the economy by facilitating trade and transportation of goods.
Autom...read more
Q4. What is process capability
Process capability is the ability of a process to produce output within the specified limits of customer requirements.
Process capability is a statistical measure that compares the variability of a process output to the variability of customer requirements.
It helps to determine if a process is capable of producing products that meet customer specifications.
Process capability is usually measured using indices such as Cp, Cpk, Pp, and Ppk.
A process with a high capability index i...read more
Q5. Define product quality process.
Product quality process is a set of activities that ensure the product meets customer requirements and expectations.
It involves defining quality standards and specifications
It includes testing and inspection of the product
It also involves continuous improvement and feedback from customers
Examples include Six Sigma, Total Quality Management, and ISO 9001
The process should be integrated into the entire product development lifecycle
Q6. Cp & cpk mini value?
Cp and Cpk are statistical process capability indices used to measure process capability.
Cp measures the capability of a process to meet the specifications.
Cpk measures the capability of a process to meet the specifications, taking into account the process mean and the spread of the process.
The minimum acceptable value for Cp and Cpk depends on the industry and the specific application.
In general, a Cp or Cpk value of 1.33 or higher is considered acceptable for most applicati...read more
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Q7. What is SPC
SPC stands for Statistical Process Control, a method of quality control that uses statistical methods to monitor and control a process.
SPC involves collecting and analyzing data to identify and reduce variation in a process
It helps to ensure that a process is operating within its specified limits and is capable of producing consistent results
Examples of SPC tools include control charts, histograms, and Pareto charts
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