Customer Quality Engineer

Customer Quality Engineer Interview Questions and Answers

Updated 22 Dec 2022
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Q1. How do you handle customer quality issues?

Ans.

I handle customer quality issues by identifying the root cause, communicating with the customer, and implementing corrective actions.

  • Listen to the customer's concerns and gather all necessary information

  • Investigate the issue thoroughly to identify the root cause

  • Communicate with the customer to keep them informed throughout the process

  • Implement corrective actions to prevent the issue from happening again

  • Follow up with the customer to ensure their satisfaction

  • Document the entir...read more

Q2. Difference between 2 stroke engine and 4 stroke engine

Ans.

2 stroke engines have a simpler design and produce more power, but are less fuel efficient and emit more pollution compared to 4 stroke engines.

  • 2 stroke engines complete a power cycle in 2 strokes of the piston, while 4 stroke engines complete it in 4 strokes.

  • 2 stroke engines do not have valves, while 4 stroke engines have intake and exhaust valves.

  • 2 stroke engines require a mixture of fuel and oil, while 4 stroke engines use separate fuel and oil systems.

  • 2 stroke engines are...read more

Q3. What is Automobile and it importance?

Ans.

Automobile is a vehicle designed for transportation, providing convenience and mobility to individuals and society.

  • Automobiles are vehicles that are powered by an internal combustion engine or electric motor.

  • They are designed for transportation of people and goods.

  • Automobiles have greatly improved mobility and convenience, allowing people to travel long distances quickly and easily.

  • They play a crucial role in the economy by facilitating trade and transportation of goods.

  • Autom...read more

Q4. What is process capability

Ans.

Process capability is the ability of a process to produce output within the specified limits of customer requirements.

  • Process capability is a statistical measure that compares the variability of a process output to the variability of customer requirements.

  • It helps to determine if a process is capable of producing products that meet customer specifications.

  • Process capability is usually measured using indices such as Cp, Cpk, Pp, and Ppk.

  • A process with a high capability index i...read more

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Q5. Define product quality process.

Ans.

Product quality process is a set of activities that ensure the product meets customer requirements and expectations.

  • It involves defining quality standards and specifications

  • It includes testing and inspection of the product

  • It also involves continuous improvement and feedback from customers

  • Examples include Six Sigma, Total Quality Management, and ISO 9001

  • The process should be integrated into the entire product development lifecycle

Q6. Cp & cpk mini value?

Ans.

Cp and Cpk are statistical process capability indices used to measure process capability.

  • Cp measures the capability of a process to meet the specifications.

  • Cpk measures the capability of a process to meet the specifications, taking into account the process mean and the spread of the process.

  • The minimum acceptable value for Cp and Cpk depends on the industry and the specific application.

  • In general, a Cp or Cpk value of 1.33 or higher is considered acceptable for most applicati...read more

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Q7. What is SPC

Ans.

SPC stands for Statistical Process Control, a method of quality control that uses statistical methods to monitor and control a process.

  • SPC involves collecting and analyzing data to identify and reduce variation in a process

  • It helps to ensure that a process is operating within its specified limits and is capable of producing consistent results

  • Examples of SPC tools include control charts, histograms, and Pareto charts

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Customer Quality Engineer - Software 10-12 years
Intel Technology India Pvt Ltd
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