I stopped using zepto when they sent clearly rotten vegetables twice and refused to give me a refund. All they said was a generic "We will ensure this does not happen in the future". Deleted my account and uninstalled the app. Zepto was the first fast delivery app but man have they gone to the gutter.

Haha. Thats the drawback of using online services. I am not saying all are bad but I have seen this trend where slowly companies are removing contact to customer care. Earlier we could just call them right away or we could chat to a real person instantly. But now bots/AI are everywhere, be it as call or chat or even mail sometimes. It becoming very hard to talk to a real person. For simple issues we have to email and wait for days/weeks to get a response. Its horrible, not worth the time. Thats why I don't use any online services, brick and mortar business works for me. If any issue, I could just go and talk the guy directly and get it resolved. These companies can call me at any time directly, but I can't do the same. What an irony. For the same reason, I don't receive any unknown number on phone, only saved contacts. I would rather say, if any company try to sell something via call, just tell them to email you🙂 They should get pissed off just like us.

So I had ordered two items and one chocolate bar was missing when the item reached home. I contacted the support and they asked me to send the picture of the package lol. How can I send the picture of the missing item?!!! Then they said that the item was there when it was delivered it seems. Also the item was packed too. I argued that there can be a chance that the delivery guy must have taken it. They denied that as well. They said they won’t issue the refund. I deleted the app right away.

Due to poor customer service, they are lagging behind. Moreover, such incidents take away your regular customers. They must have a proper customer care team.

Zepto does not have a proper support setup. So we need to live with it. I stopped using Zepto, and switched to instamart or blinkit, as they're reliant, fast and has a better customer support.