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2mo
a content writer
More than 4 Lakh food orders get canceled on Zomato,' Deepinder Goyal Announces 'Food Rescue' to Grab Cancelled Orders at Unbeatable Price..
Zomato has launched 'Food Rescue,' a feature to reduce food wastage from canceled orders. When an order is canceled, it will appear on the app for nearby users within 3 km of the delivery partner for a limited time to ensure freshness.
Co-founder Deepinder Goyal shared that over 400,000 orders are canceled monthly despite Zomato's no-refund policy, causing significant food waste. With Food Rescue, nearby users can purchase canceled orders in original packaging at a reduced price. Proceeds, minus taxes, will be split between the original customer (for online payments) and the restaurant partner.
Delivery partners will receive full trip compensation, and restaurants can opt in or out easily. Perishable items, like ice creams, are excluded.ck for any newly available orders that need to be rescued.
supremefizzy
2mo
works at
People are not getting the bigger game here. This will literally reduce order cancellations in the platform; the one thing Indians hate is that someone else gets to eat premium food for cheap because they cancelled their order.
“I will rather collect it and throw it all in the dustbin than let someone get it for 75% off” mentality 👍.
If you think about it, if an order is cancelled for 50%-100% of the fee - the customer is entitled to choose how it is disposed after all, Zomato “forced” them to “buy” it. Now; in the name of altruism they get to both keep the money and dictate the fate of the product.
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stylishjasmine
2mo
works at
This is pretty smart move by zomato.
It will benefit for all - customers, restaurants and Delivery partner.
Zomato partially refunds the original customer if the food is resold, which some may find unfair, especially if they canceled for a genuine reason. This could lead to dissatisfaction.
And Some people may feel uneasy about eating food that is "second-hand" or canceled by someone else, despite the packaging being intact. This stigma can limit the use of this feature.
While Food Rescue is an innovative idea, Zomato must address challenges to ensure a smooth, trusted experience for all involved.
Good luck for Zomato.
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