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Engaged Employer
AVAYA
3.2
based on 404 Reviews
Video summary
Company Overview
Company Locations
Working at AVAYA
Company Summary
Build great experiences for your brand, and gain peace of mind with Avaya's suite of contact center and unified communication solutions.
Overall Rating
3.2/5
based on 404 reviews
14% below
industry average
Critically rated for
Job security, Promotions, Work satisfaction
Work Policy
Hybrid
56% employees reported
Monday to Friday
83% employees reported
Flexible timing
85% employees reported
No travel
76% employees reported
View detailed work policy
Top Employees Benefits
Health insurance
27 employees reported
Job/Soft skill training
25 employees reported
Office cab/shuttle
20 employees reported
Cafeteria
17 employees reported
View all benefits
About AVAYA
Founded in2000 (25 yrs old)
India Employee Count1k-5k
Global Employee Count5k-10k
HeadquartersDurham,North Carolina, United States
Office Locations
Websiteavaya.com
Primary Industry
Other Industries
View in video summary
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya. For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on premises or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Mission: We will realize positive change in the world through:
Transforming the modern workplace.
Embracing Avaya technology.
Inspiring suppliers.
Improving the value of customer investments and reducing the cost of ownership.
Vision: People and places: Inspire meaningful work in our campuses around the world and in the communities where we live and do business.
Products and suppliers: Promote ethical sourcing and responsible product design
Customers: Delight customers and accelerate their missions while minimizing negative impacts on the environment.
AVAYA Ratings
based on 404 reviews
Overall Rating
3.2/5
How AmbitionBox ratings work?
5
150
4
98
3
57
2
38
1
61
Category Ratings
3.7
Work-life balance
3.4
Company culture
3.3
Salary
3.1
Skill development
3.1
Work satisfaction
2.6
Promotions
2.3
Job security
AVAYA is rated 3.2 out of 5 stars on AmbitionBox, based on 404 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at AVAYA
based on 383 reviews
3.4
Rated by 69 Women
Rated 4.0 for Work-life balance and 3.8 for Company culture
3.2
Rated by 314 Men
Rated 3.7 for Work-life balance and 3.3 for Company culture
Work Policy at AVAYA
based on 102 reviews in last 6 months
Hybrid
56%
Work from office
39%
Permanent work from home
5%
AVAYA Reviews
Top mentions in AVAYA Reviews
+ 5 more
Eaton
Be part of a company where culture drives excellence.
We proudly boast a 3.9 rating for Company Culture on AmbitionBox, thanks to our employees.
Compare AVAYA with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.2/5 based on 404 reviews | 4.1/5 based on 1.6k reviews | 3.5/5 based on 2.9k reviews | 3.7/5 based on 1.3k reviews |
Highly Rated for | No highly rated category | Work-life balance Company culture Job security | No highly rated category | Work-life balance |
Critically Rated for | Job security Promotions Skill development | Promotions | Promotions Salary Job security | Promotions Skill development Salary |
Primary Work Policy | Hybrid 56% employees reported | Hybrid 95% employees reported | Work from office 79% employees reported | Hybrid 52% employees reported |
Rating by Women Employees | 3.4 Average rated by 69 women | 4.1 Good rated by 573 women | 3.5 Good rated by 823 women | 3.8 Good rated by 359 women |
Rating by Men Employees | 3.2 Average rated by 314 men | 4.1 Good rated by 948 men | 3.5 Good rated by 1.9k men | 3.6 Good rated by 861 men |
Job security | 2.3 Poor | 4.0 Good | 3.3 Average | 3.6 Good |
View more
AVAYA Salaries
AVAYA salaries have received with an average score of 3.3 out of 5 by 404 employees.
Software Engineer
(143 salaries)
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₹6.3 L/yr - ₹23 L/yr
Senior Technical Specialist
(98 salaries)
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₹6 L/yr - ₹16 L/yr
Senior Technical Support Engineer
(91 salaries)
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₹7 L/yr - ₹25 L/yr
Senior Software Engineer
(70 salaries)
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₹8.3 L/yr - ₹27 L/yr
Softwaretest Engineer
(69 salaries)
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₹3.2 L/yr - ₹5.6 L/yr
Technical Support Engineer
(68 salaries)
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₹5.3 L/yr - ₹19.5 L/yr
Technical Specialist
(50 salaries)
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₹6.2 L/yr - ₹11.9 L/yr
Technical Lead
(49 salaries)
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₹16.3 L/yr - ₹40.8 L/yr
Module Lead
(42 salaries)
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₹17.5 L/yr - ₹40 L/yr
Principal Technical Support Engineer
(35 salaries)
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₹12.8 L/yr - ₹25.9 L/yr
AVAYA Interview Questions
Interview questions by designation
Top AVAYA interview questions and answers
Get interview-ready with top interview questions
AVAYA News
TeKnowledge partners with Genesys to simplify the journey to AI-enabled CX
- TeKnowledge and Genesys have partnered to simplify AI adoption in customer experience solutions, aiming to mitigate risks and equip teams with necessary skills for real business value.
- TeKnowledge, a tech services provider specializing in AI, CX, and cybersecurity, started in Europe in 2010 and expanded globally, particularly focusing on Microsoft solutions and digital skilling.
- TeKnowledge also offers advisory and skilling services for governments, emphasizing digital transformation projects and cybersecurity in the unified communications and contact center space.
- The partnership with Genesys aligns with TeKnowledge's hiring initiatives and the addition of Avaya experts, positioning them as a global reseller for Genesys Cloud with a focus on EMEA region.
- TeKnowledge's expertise in Microsoft AI combined with Genesys solutions offers a comprehensive communications suite, addressing the rising demand for AI and automation in reducing costs and boosting efficiency.
- As organizations automate processes, there is a growing need for AI to handle complex interactions, and partnerships like TeKnowledge and Genesys aim to simplify and de-risk AI deployments in customer experience.
- Customers are advised to choose platforms with the right capabilities and security as AI in CX evolves, expecting more partnerships to emerge to streamline AI adoption in the future.
- Zeus Kerravala, a principal analyst at ZK Research, discusses the importance of such partnerships in advancing AI adoption in customer experience.
- The partnership between TeKnowledge and Genesys signifies a step towards leveraging AI to enhance productivity and efficiency in customer experience solutions.
- The growing demand for AI and automation underscores the necessity for companies to identify suitable platforms and partners to navigate the evolving landscape of AI in CX effectively.
Siliconangle | 10 Apr, 2025
Mitel restructures under Chapter 11 bankruptcy to pursue hybrid opportunity
- Mitel Networks Corp. has filed for Chapter 11 bankruptcy to optimize its capital structure and recapitalize its debt, ending Searchlight Capital Partners' ownership.
- Mitel will use a prepackaged plan under Chapter 11 to restructure its debt, with no anticipated impact on customers, partners, or employees.
- The company aims to reduce its debt significantly, receiving commitments for new financing to support operations during the process.
- Similar to Avaya and C1's experiences, the restructuring could strengthen Mitel post-process.
- Mitel expects to deleverage by about $1.15 billion, reduce annual interest payments by $135 million, and focus on its strong hybrid cloud strategy.
- The company plans to attract customers with innovative solutions, leveraging AI, security, and compliance in the hybrid communications market.
- Mitel CEO, Tarun Loomba, emphasizes the proactive step to invest in the business for long-term success and support evolving customer needs.
- This decision positions Mitel to compete with Avaya in the midmarket segment, catering to demand for on-premises/hybrid cloud solutions.
- The restructuring allows Mitel to invest in AI capabilities, security, and compliance, ensuring the latest features for its customers.
- Ultimately, the Chapter 11 move signifies Mitel's commitment to controlling its future, adapting to industry changes, and emerging stronger.
Siliconangle | 10 Mar, 2025
Avaya hangs up on users with fewer than 200 SaaSy contact center seats
- Avaya plans to require a minimum of 200 seats of its SaaS-y contact center by 2025.
- Customers can mix the 200 seats between different variants of Avaya Experience Platform.
- Users who don't want to pay for 200 seats have the option to terminate subscriptions or shift to other cloud and on-premises solutions.
- Avaya has faced challenges in the past decade, including bankruptcy protection, and the recent changes have caused dissatisfaction among customers and partners.
The Register | 18 Feb, 2025
How to Choose the Right Telecommunications Provider for Your Growing Business
- Choosing the right telecommunications provider is crucial for growing businesses.
- Assess your current and future needs and look for scalable phone systems.
- Consider technology options like Avaya and Yealink phone systems.
- Prioritize connectivity, reliability, security, local expertise, and support.
TechBullion | 12 Dec, 2024
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AVAYA FAQs
When was AVAYA founded?
AVAYA was founded in 2000. The company has been operating for 25 years primarily in the Software Product sector.
Where is the AVAYA headquarters located?
AVAYA is headquartered in Durham,North Carolina. It operates in 6 cities such as Pune, Hyderabad / Secunderabad, Bangalore / Bengaluru, Gurgaon / Gurugram, Mumbai. To explore all the office locations, visit AVAYA locations.
How many employees does AVAYA have in India?
AVAYA currently has more than 2,500+ employees in India. Engineering - Software & QA department appears to have the highest employee count in AVAYA based on the number of reviews submitted on AmbitionBox.
Does AVAYA have good work-life balance?
AVAYA has a Work-Life Balance Rating of 3.7 out of 5 based on 400+ employee reviews on AmbitionBox. 61% employees rated AVAYA 4 or above, while 39% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read AVAYA work-life balance reviews for more details
Is AVAYA good for career growth?
Career growth at AVAYA is rated as poor, with a promotions and appraisal rating of 2.6. 39% employees rated AVAYA 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading AVAYA promotions/appraisals reviews for more detailed insights.
What are the cons of working in AVAYA?
Working at AVAYA does have some drawbacks that potential employees should consider. The company is poorly rated for job security, promotions / appraisal and work satisfaction, based on 400+ employee reviews on AmbitionBox.
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