Collections Manager

Roles and Responsibilities:
The purpose of this role is to lead and drive renewals to achieve 13th month Persistency Targets and Overall Collection targets. This job requires a self-motivated individual with strong traction & renewal chasing skills.The candidate needs to work closely with all stakeholders and develop a strong rapport especially with sales team. The role holder is expected not only to drive the customer renewals but also needs to bring awareness of persistency.• Strong communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and built healthy work relations.• Rigorous follow-up and strong monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse/ Deep lapse.• Manage renewals & persistency by liaison and partnering with stakeholders across all levels.• To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services.• Regular customer visits to make them understand the policy features and renewal collection. Special focus & drive on non-contactable & negative customer base.• Drive SI/ECS registration & Non SI Base.• Create and Publish daily/ weekly/ monthly MIS on renewal collection progress. These reports to be published on business requirement and management decision.• Strong liaison to be maintained with local sales team to ensure timely closure of pending renewal cases and trace non-contactable customers.

Prerequisites:

• 5-8 Years of work experience in renewals collections/ persistency in Life Insurance
• Well Versed knowledge of Excel for data tracking & creation of MIS as per requirements
• Should have knowledge and understanding of basic regulatory requirements and how to

meet these on day to day basis.

• Experience of managing customer service/ renewals in any Life Insurance company
• Good Interpersonal, communication and articulation skills
• Analytics & an Eye for detail

Graduate / MBA from a premier institute