Lead Google CAM

Zones LLC has footprint in 100+ countries. Through its offices and Strategic Partners in APAC region, Zones fulfils global requirements of some of its most demanding customers within the prescribed SLAs.

• Co-ordinate and manage expectation with Zones Offices and APAC s Strategic partners
• Provide business intelligence through reporting and analysis of key metrics
• Drive issue resolution and focus on operational excellence
• Facilitate new customer on-boarding, large customer engagements and new program on- boarding
• Liaison with personnel both within and outside the organization
• Primary point of contact for Account s APAC activity

Responsibilities and Essential Job Functions :

• Good understanding of customer s expectations and translating it to Zones Office and Strategic Partner s POC in APAC region during onboarding
• Be a watchdog and ensure that service is being delivered within agreed SLAs as prescribed in Master Service Agreement across all geographies
• Work with Global OEM team wherever required to provide traction
• Add/Remove products and update prices as part of Catalog Maintenance
• Create, maintain and update Account Mapping for each country
• Highlight to Global KAM team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis
  • Act as a liaison to remove obstacles, manage escalations, facilitate delivery of service to customers and address issues impacting sales teams
• Manage account specific mailbox and take appropriate actions
• Participate in weekly sync calls with Global Engagement team to facilitate ommunications , continuous improvement, and/or alignment of support Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics.
• Design reports which can be sliced and diced to provide updates related to Sales, Purchase, Inventory and ETAs

What you ll do as the ( APAC Co-ordination )

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLSET REQUIRED:

• Written: Successfully prepare written communication. Candidate should be able to enter large quantity of data from single/multiple source in a prescribed format at the required level of accuracy. Chosen candidate would also be required to provide written communication to various stakeholders so as to direct them as to what is required of them to facilitate the fulfilment of order
• Verbal: Have a neutral accent (no MTI). Have good articulation and should be able to manage escalations in a professional manner
• Excel: Should have the ability to create Template which captures data and reports it out in a meaningful way to stakeholders. Should know vlook Up and Pivots. Know Macro would be an advantage

Computer Skills: Candidate must be proficient in MS Office or Google Workspace

What you will bring to the team:

EDUCATION/CERTIFICATION:

Graduate - Any Specializatio n

• Experience in working in offshore/outsourced environment, sales, business operations, or marketing related role with project coordination is preferred
• Ability to communicate effectively with all levels of business.
• Experience with management of change
• Interpersonal Awareness
• Excellent organizational skills and process expertise
• Ability to work in a fast paced environment and meet aggressive deadlines
• Demonstrated excellence in customer service and account management
• Ability to develop and implement creative solutions and influence others in their adoption.
• Strong analytical, problem solving, and decision making skills
• Deep understanding of business models and ability to drive behavior to support revenue goals

Zones offers a comprehensive Benefits package.

While we re committed to providing top-tier solutions, we a re just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.