Senior Property Manager

About Zolo:
ZoloStays is Indias leading managed co-living platform, backed by over $100M in funding from top investors like Nexus Venture Partners, IDFC Alternatives, and Mirae Asset. We cater to working professionals and students, delivering innovative and community-driven living experiences. With a strong focus on technology, design, and operational excellence, Zolo has become one of the fastest-growing and most dynamic players in the co-living industry.

Role & responsibilities

Associate Customer Experience Manager

• Operations management (Services: Housekeeping, Food, Repair and Maintenance, Wifi,
  Laundry, Hostel Management);
• Should be able to handle at least 4-5 properties/hostels
• Team handling ; Should be able to manage a team of Caretakers, Wardens and Blue collared staff; Should be able to keep the team motivated and focussed; Should be able to handle a team of 1-2 wardens and 15-20 BCS
• Maintain discipline and ensure all registers and sheets are maintained perfectly
• Maintain a Customer Satisfaction Score of 4+ out of 5 across all services
• Process compliance; Central (Internal and external processes)
• Training and development of the team ; Should have the ability to make the team gradually grow from a professional and personal standpoint
• Escalation handling; Handle escalations pertaining to daily operations

Qualifications:

• Bachelor's degree in any field.
• Good communication skills in English and any regional language.
• Basic understanding of Customer handling and operations.
• Proactive and team-oriented.