Specialist Patient Experience

Role & responsibilities:

• Supporting patients via chat, email, and phone ensuring a seamless Zocdoc experience.
• Using your multitasking abilities to field requests from multiple users simultaneously.
• Applying your problem-solving skills to answer patients' questions and make sure they get the appointments they need.

Preferred candidate profile:

• A great deal of initiative, resourcefulness, attention to detail, and sense of ownership.
• Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings.
• Top-notch customer service skills (experience at a service-based company is a plus).
• The ability to quickly learn and thrive in a fast-paced work environment.
• A passion for improving the lives of people through technology is a must.

Perks and benefits:

• An incredible team of smart and supportive people.
• A competitive compensation package, including attractive medical insurance.
• Daycare/creche facility for kids.
• Corporate wellness programs with Headspace.
• Cellphone and wifi reimbursement.
• Competitive parental leave.
• Annual sponsored health checkups.
• Sabbatical leave (over 5 years).