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ZocDoc

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3.9

based on 39 Reviews

6 ZocDoc Jobs

Technical Support Specialist

Zocdoc

3.9

based on 39 Reviews

5-6 years

Pune

1 vacancy

Technical Support Specialist

ZocDoc

posted 20d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Customer Service Healthcare Operations Medical Insurance Helpdesk

+ 3 more

Job Description

Our Mission

Healthcare should work for patients, but it doesn t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc s mission is to give power to the patient. To do that, we ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

You ll enjoy this role if you are

A self starter and have an entrepreneurial mindset
Excited about learning new technologies
Excited to use technology to enhance the consumer experience

Your day to day is...

Work within the IT Support Team to provide excellent customer service, effective response times and expert insights into general and sometimes complex support issues.
Working in Night shift (6 pm-3 am).
Experience in Google Workspace admin is a must.
Supporting on-site/remote desktop computing issues (PCs/Macs) as well as submitting repair requests to manufacturers for damaged machines.
Provides basic support and assistance for Zocdoc users in relation to a variety of software applications and hardware systems.
Ensure quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction are adhered to.
Assist other IT support staff with operational procedures and troubleshooting issues .
Create and maintain detailed documentation for systems and processes managed by the Enterprise IT team, for both end-users and other IT staff.
Communicate promptly throughout the ticket lifecycle to maintain a high level of client satisfaction by responding promptly to client requests according to published SLAs.
Performing IT support tasks such as desk setups, inventory counts, organizing, audits, meeting room setups, etc. and other duties as assigned.
Systems administration of core IT services (on-prem and SaaS), including process automation, configurations, and improvements within these tools.
Hardware and software asset management.
Staff onboarding and off-boarding, including machine imaging and account creation/configuration.

You ll be successful in this role if you have

Bachelor s degree in Computer Science or related field or a mixture of IT-related certifications and relevant experience.
2+ years experience in a progressively responsible technical support or helpdesk role
Strong customer service background required.
Experience with AzureAD, Intune Endpoints
Ability to identify common user experience issues and analyze root causes, delivering and implementing viable solutions at scale.
Experience with some of the following: G Suite Apps, JIRA, Confluence, Slack, and Bettercloud .
On-site and remote desktop troubleshooting skills for PC and Mac, software and hardware.
Proficiency with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls)
Proficiency with Single Sign-On and Multi-Factor authentication.
Familiar with JAMF/JSS Suite.
Scripting experience (BASH, PowerShell, or similar).

Location...

Our office is located in Koregaon Park, looking for candidates who can work from office all 5 days

Benefits...

An incredible team of smart and supportive people
A competitive compensation package, including attractive medical insurance
Amazing perks - think catered lunch every day, Ping Pong, etc.
Daycare/creche facility for kids
Corporate wellness programs with Headspace
Cellphone and wifi reimbursement
Competitive parental leave
Sabbatical leave(over 5 years)
Annual sponsored health check-ups
Zocdoc is certified as a great place to work 2024-2025

About us

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values -

Together, Not Alone

, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Job Applicant Privacy Notice

Employment Type: Full Time, Permanent

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