IT Support Technician

Job Description:

The IT Support Technician will be based in Hyderabad, Telangana and will be responsible for day to day IT helpdesk support including the analysis, acquisition, installation, configuration, implementation, modification and support of computer desktop hardware, operating systems, software, and applications. He or she will apply advanced knowledge of computer hardware/software and operating systems, general knowledge of networks, etc. to provide the required day to day support and implement long-term strategic direction for the function.

Nextracker is one of the most promising, fastest growing companies in today s solar industry. We design and manufacture next generation PV tracking systems that dramatically improve the economics of solar power. Applications range from distributed generation to massive utility-scale power plants across domestic and international markets. It is an exciting time to join Nextracker as we expand our team to meet the challenges of rapid growth in the B2B solar industry. With one of the most experienced management teams in solar, category-leading products, and a fortified technology roadmap, Nextracker is making a dramatic impact on the power plant of the future.

We are looking for someone who demonstrates:

• Intense collaboration
• Passionate customer focus
• Thoughtful, fast, disciplined execution
• Tenacious commitment to continuous improvement
• Relentless drive to win
• Understanding of the enhanced level of support required for executive staff

Here is a glimpse of what you ll do

• Provide technical support for desktop/computer definition, purchase, configuration, installation, maintenance, and upgrades of computer hardware.
• Troubleshoot and Configure:
  • Wi-Fi Connectivity
  • Office 365, Box.com, Okta
  • Deploy laptops and desktops in a domain environment
  • Inventory and Asset Tag
  • General network connectivity, file access
  • Active Directory account creation and password resets
  • AV System Support (Zoom)
  • Provides day to day desktop support to executive team and assistants
  • Accountable for the development of and technical support of workstations, printers,etc.
  • Computer and network system maintenance and support

• Timely respond to and close all tickets assigned
• Determine the most effective manner in which to solve tickets
• Ensure that tickets are correctly solved before they are set to resolved state
• Ensure that the process and procedures are followed
• Provide feedback to clients where necessary
• Track all assigned tickets until resolved
• Update databases to maintain their accuracy
• Execute the change tasks assigned within the scheduled time frame as planned
• Provide effective specialist contribution to the analysis and resolution of problems and known errors

Here is some of what you ll need (required)

• Must be local to the Hyderabad, Telangana.
• Must be proficient with supporting the following platforms and technologies; Windows 10/11, TCP/IP, DNS, DHCP, Active Directory, Office 2016/2019, Office 365, Okta, Zoom
• Strong analytical and trouble shooting skills with attention to detail
• Good interpersonal skills and strong follow-up with users
• Must have minimum 2-4 years of desktop support experience
• B.S. in computer science or equivalent experience