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Service Desk Analyst
Response Informatics
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Provide Technical Support for Desktop, Lotus Dominos mail client and MS office products.
- Installation and troubleshooting of Operating systems (Windows 10)
- Assisting users for any issues in their day-to-day IT operations
- Monitoring the pending tickets and ensure regular updates
- Troubleshooting 1st level Local network related issues
- Troubleshooting 1st level laptop hardware related issues
- Monitor the ticket SLAs and act against the SLA warnings
- Troubleshoot application related issues
- Configure & update Antivirus software
- Resolve all Hardware and Paper Jam Issues with respect to Printers
- Coordinate with Hardware support teams and resolve any hardware failures in the printers
- Resolve any issues for the print service due to virus in the network.
- Basic understanding on working of Active Directory, DNS, DHCP
Employment Type: Full Time, Permanent
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What people at Response Informatics are saying
What Response Informatics employees are saying about work life
based on 24 employees
Strict timing
Monday to Friday
No travel
Day Shift
Response Informatics Benefits
Job Training 
Soft Skill Training 
Work From Home 
Health Insurance 
Team Outings 
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