Service Desk Analyst

This is an exciting position within the IT department at Rotork to ensure service requests and incidents are dealt with swiftly and efficiently. Due to growth and one of the largest D365 implementation programs in the world, this role will be varied and will allow you to rapidly develop your skill set.

The Opportunity

Reporting to the Global Service Delivery Manager, this role is positioned within a group of 10 colleagues to deliver on the targets of this global team.

In this position you will be responsible for supporting the Service Desk ticket system, ensuring processes and best practice are followed, executed correctly and improved for 1st line support. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues and ensuring that you escalate to 2nd and 3rd Line when appropriate.

The successful candidate will be a systematic thinker, be adaptable with strong judgement skills and be able to communicate and manage stakeholders at all levels.

Experience Requirements:

• Basic knowledge of desktop environments (XP/Windows 7, Windows 10)
• Basic knowledge of server environments
• Experience with 1st line support
• Good understanding of different technologies, including telephony.
• Understanding of MS active Directory User Administrations.

The Successful Candidate:

• Systematic thinker
• Adaptable with strong judgement skills
• Able to communicate and manage stakeholders at all levels
• Strong decision-making ability - make decisions quickly in a crisis situation.

Any Graduation - BE/B.Tech (Preferred)