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7 Frontline Managed Services Jobs
Service Desk Analyst
2-7 years
₹ 4 - 4.25L/yr (AmbitionBox estimate)
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Service Desk Analyst
Frontline Managed Services
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.
- Effectively communicate with requesters in a clear, positive, and professional manner (in accordance with Intelliteach script, spelling, grammatical, and related guidelines);
- Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources
- Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools
- Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines)
- Escalate unresolved issues to the appropriate channels
- Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
- Performs other duties as assigned by management
- Provide backup support to other team members
- Follow all quality, safety, and company guidelines to ensure a safe and productive work environment, and actively live the company values.
Employment Type: Full Time, Permanent
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